Mercedes-Benz of Arcadia

employees are helpful and courteous. Debbra (sales person) is very nice ,calm and very professional in dealing with the customers. In addition, she's very patience ,helpful and do her be Debbra (sales person) is very nice ,calm and very professional in dealing with the customers. In addition, she's very patience ,helpful and do her best to satisfy the customer. More

Service Level Ophelia and all other staff members were very courteous and helpful. My service was handled in a professional and timely manner. I was kept updated vi Ophelia and all other staff members were very courteous and helpful. My service was handled in a professional and timely manner. I was kept updated vi text to my status and pick up time when car was ready. I also interacted with a sales person named Freddy who I think was new and he was informative and was able to answer some of my questions regarding future purchase. He was not pushy but friendly and helpful. More

Great experience Denise was great. Brian was great. Stephanie was great. Willie was great. Everyone was was great. We couldn't have asked for a better experience. Denise was great. Brian was great. Stephanie was great. Willie was great. Everyone was was great. We couldn't have asked for a better experience. More

Great new Car. Runsak was great! The sales person Jon was neither pushy or high pressured. He showed me the two cars I was interested in and we went for nice test dr Runsak was great! The sales person Jon was neither pushy or high pressured. He showed me the two cars I was interested in and we went for nice test drive. No high pressure sales here. Jon worked with me on all the details and delivered the car to my home. More

Great service - 2017 CLA Denise is so helpful in answering any questions and we had great experience with MB Arcadia. The purchase process is so simple Thank you so much.... Denise is so helpful in answering any questions and we had great experience with MB Arcadia. The purchase process is so simple Thank you so much.... More

What is the customer service? I think Rusnak sales person understand what is the satisfaction for their customers. I 'm the first time user of Rusnak, web sales manager treated I think Rusnak sales person understand what is the satisfaction for their customers. I 'm the first time user of Rusnak, web sales manager treated me not as a first time customer I hope every employee of Rusnak would be like as he did. More

Wonderful leasing experience! It's my second leased car and Billy Kwan made it a wonderful experience! Our family was in the market for a safer car and Billy was extremely detail i It's my second leased car and Billy Kwan made it a wonderful experience! Our family was in the market for a safer car and Billy was extremely detail in explaining all the safety features to us. He made the leasing experience easy and we are glad to go with the C300 we end up with. The follow-up was also very timely as I was having some trouble understanding how to use the new car and Billy was there to help me. More

Good experience PJ always tries hard to do the best job . I did not necessarily waste my time, since he already had everything prepared for me. I will go back to PJ a PJ always tries hard to do the best job . I did not necessarily waste my time, since he already had everything prepared for me. I will go back to PJ again for my next car. More

It was great! The sales rep. Andre V. provided excellent customer service for me!There was no pressure to buy at that very moment...Instead Andre was helpful,polite The sales rep. Andre V. provided excellent customer service for me!There was no pressure to buy at that very moment...Instead Andre was helpful,polite and very professional More

Scheduled maintenance I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Ov I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Overall an okay experience, with friending service reps. But my only complaint was when I first pulled up into the service driveway, no one came up to my vehicle. Having been my first time, I was unsure where to go since I was so used to having people ready to open the door to tend to my car. Even when I returned the loaner, no one came up to me. A little strange considering the other two dealer/service were more attentive during the check in process. Also, the tech failed to reset my reminder on the dash so I still have a message to get my car to have it serviced. But after I informed my service rep of the problem, a tech was sent to the house to reset the service code. I like that. More