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Mercedes-Benz of Arcadia
Arcadia, CA
1,033 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,033 reviews
October 09, 2016
Great experience Denise was great. Brian was great. Stephanie was great. Willie was great. Everyone was was great. We couldn't have asked for a better experience. Denise was great. Brian was great. Stephanie was great. Willie was great. Everyone was was great. We couldn't have asked for a better experience. More
by Jeffw
Employees Worked With
Helpful October 07, 2016
Great new Car. Runsak was great! The sales person Jon was neither pushy or high pressured. He showed me the two cars I was interested in and we went for nice test dr Runsak was great! The sales person Jon was neither pushy or high pressured. He showed me the two cars I was interested in and we went for nice test drive. No high pressure sales here. Jon worked with me on all the details and delivered the car to my home. More
by Cynthia Mase
Employees Worked With
Jon Montgomery
October 06, 2016
Great service - 2017 CLA Denise is so helpful in answering any questions and we had great experience with MB Arcadia. The purchase process is so simple Thank you so much.... Denise is so helpful in answering any questions and we had great experience with MB Arcadia. The purchase process is so simple Thank you so much.... More
by kawanku
Employees Worked With
October 04, 2016
What is the customer service? I think Rusnak sales person understand what is the satisfaction for their customers. I 'm the first time user of Rusnak, web sales manager treated I think Rusnak sales person understand what is the satisfaction for their customers. I 'm the first time user of Rusnak, web sales manager treated me not as a first time customer I hope every employee of Rusnak would be like as he did. More
by Lighthouse
Employees Worked With
Joanna Rodriquez, Andrei Kokhno
October 03, 2016
Wonderful leasing experience! It's my second leased car and Billy Kwan made it a wonderful experience! Our family was in the market for a safer car and Billy was extremely detail i It's my second leased car and Billy Kwan made it a wonderful experience! Our family was in the market for a safer car and Billy was extremely detail in explaining all the safety features to us. He made the leasing experience easy and we are glad to go with the C300 we end up with. The follow-up was also very timely as I was having some trouble understanding how to use the new car and Billy was there to help me. More
by Fei
Employees Worked With
Billy Kwan
October 02, 2016
Good experience PJ always tries hard to do the best job . I did not necessarily waste my time, since he already had everything prepared for me. I will go back to PJ a PJ always tries hard to do the best job . I did not necessarily waste my time, since he already had everything prepared for me. I will go back to PJ again for my next car. More
by rmyr47
October 01, 2016
It was great! The sales rep. Andre V. provided excellent customer service for me!There was no pressure to buy at that very moment...Instead Andre was helpful,polite The sales rep. Andre V. provided excellent customer service for me!There was no pressure to buy at that very moment...Instead Andre was helpful,polite and very professional More
by Happy Mo
Employees Worked With
Andre V. and Nathan K., Andy Tan
September 29, 2016
Scheduled maintenance I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Ov I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Overall an okay experience, with friending service reps. But my only complaint was when I first pulled up into the service driveway, no one came up to my vehicle. Having been my first time, I was unsure where to go since I was so used to having people ready to open the door to tend to my car. Even when I returned the loaner, no one came up to me. A little strange considering the other two dealer/service were more attentive during the check in process. Also, the tech failed to reset my reminder on the dash so I still have a message to get my car to have it serviced. But after I informed my service rep of the problem, a tech was sent to the house to reset the service code. I like that. More
by Manny123
Employees Worked With
Service rep
September 29, 2016
Excellent Customer Service David Leung provided excellent customer service for me and my family. He showed us the benefits of leases and purchases. It was a very relax interacti David Leung provided excellent customer service for me and my family. He showed us the benefits of leases and purchases. It was a very relax interaction with David. There was no pressure for us to buy that moment. Definitely recommend. More
by ANDY C
Employees Worked With
David Leung
September 13, 2016
Great service I had a major issue with fuel pump, emissions, etc ; anyway, my service rep Sayde Lytton worked with service manager and others to not only determine I had a major issue with fuel pump, emissions, etc ; anyway, my service rep Sayde Lytton worked with service manager and others to not only determine it was covered by warranty but then also went out of their way to pick it up at another dealer 2 hours away since part was on back order Hav always enjoyed top notch service here but this was above and beyond. Will for sure keep getting service here and will buy my next mercedes here I am sure. Very professional and pleasant experience. More
by happycustomer
Employees Worked With
Sayde Lytton
