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Mercedes-Benz of Arcadia
Arcadia, CA
1,065 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,065 reviews
May 30, 2017
Great Dealership If you want a new Mercedes Debbra Pound is the person to go to. Debbra is very knowledgeable and she is not pushy at all. She Will also give you the If you want a new Mercedes Debbra Pound is the person to go to. Debbra is very knowledgeable and she is not pushy at all. She Will also give you the best deal she can' I would like to say when I was in for service Jennifer Lew was wonderful. I thought a part would be ordered and I would have to come back but she got it done right then while I waited. I appreciate that she realized my time is valuable to and got the job done quickly. More
by Lynnebowden1
Employees Worked With
Debbra Pound and Jennifer Lew
May 19, 2017
Service personnel are there to Gouch as much as they can. They always pick on the most expensive part to replace first instead of diagnosing the real problem. I had a problem with my old 300E before tha it d They always pick on the most expensive part to replace first instead of diagnosing the real problem. I had a problem with my old 300E before tha it dies on me when I'm trying to make a left Rusnak Mercedes and Glendale Mercedes told me that they need to replace the computer which will cost me a couple of thousands. Both charge me diagnostic fee eventhough it's a misdiagnosis. I brought the car to Beverly Hills Mercedes and they fix it. It turns out that i was only a relay that si connected to the computer which cost like $30 plus instead of a a couple of thousands. I've been telling people my experience for both dealership. I hope the diagnostic charge that's actually just a guess was worth it.because I know theye lost clients. Very shady for a dealership like this. More
by 1993SportlineMBZ300
Employees Worked With
Did not even bother to remember anymore
May 18, 2017
professional feedback prompt Service rep, Jennifer very knowledgeable As usual cost is high but worth thorough job well done New facilities are quite pleasant feedback prompt Service rep, Jennifer very knowledgeable As usual cost is high but worth thorough job well done New facilities are quite pleasant people respectful More
by kc
Employees Worked With
j lew
May 13, 2017
Extraordinary support from Michael Laio I was considering selling my 2017 e300w with 7K miles. I was upset at the low offer from Car Max and Michigan asked reason why I wanted to sell a prem I was considering selling my 2017 e300w with 7K miles. I was upset at the low offer from Car Max and Michigan asked reason why I wanted to sell a premier sedan with all the gadgets I enjoyed. I mentioned that I'm tall and my leg presses against the center console and I wanted to sell it and buy the Volvo s90 from Rusnak. Michael assisted me in tweaking my seating configuration and I'm actually satisfied with my Benz. I've had this conversation with several different Benz dealerships because I was trying to negotiate a better offer and he questioned my motives. I live in L.A.and will have my e300 serviced in Arcadia and trust him enough to buy my next Benz from him. That's high praise because I'm an East Coaster who is very cautious! Great job Michael! Gregg M More
by Gregg M
Employees Worked With
Michael Liao
May 01, 2017
Rusnak dealer is awesome I got a C43 from Mercedes of Arcadia earlier this month. Their new building is awesome. The people who assisted me was William Ho and Billy Kwan. They I got a C43 from Mercedes of Arcadia earlier this month. Their new building is awesome. The people who assisted me was William Ho and Billy Kwan. They are very friendly. This is my first Mercedes!! Their service was excellent, price is great and I am very happy with my purchase! More
by jasoncheung888
April 20, 2017
Always excellent especially with all the cars in the bay appt was on time and car was ready earlier than expected....and washed! Nice salespeople to talk to about new models and can't beat the free coffee appt was on time and car was ready earlier than expected....and washed! Nice salespeople to talk to about new models and can't beat the free coffee More
by Mark M
Employees Worked With
Jon Montgomery
March 30, 2017
Another great experience at Rusnak I just picked up a new C300 from Rusnak. Always reliable, Peter Liew helped me find the next car I needed without a hassle and was very relatable. One I just picked up a new C300 from Rusnak. Always reliable, Peter Liew helped me find the next car I needed without a hassle and was very relatable. One of the fastest and easiest dealer experience. Rusnak will remain my go-to auto dealer. More
by M.Feng
Employees Worked With
Peter Liew
March 22, 2017
Service A Excellent service. On time Explained every thing to me. Lounge was very comfortable and quiet Nice to have a cafe there on site. New venue is nic Excellent service. On time Explained every thing to me. Lounge was very comfortable and quiet Nice to have a cafe there on site. New venue is nice even though I went to the old venue first. More
by MDB
Employees Worked With
Mr. Navarro was WONDERFUL , Andre Voglezon
March 21, 2017
Quickest purchase for me ever I live in Palm Desert, the dealership had my paper work, and the E400 wagon, I purchased, ready by the time got there. It was a fast, smooth, and hass I live in Palm Desert, the dealership had my paper work, and the E400 wagon, I purchased, ready by the time got there. It was a fast, smooth, and hassle free transaction. More
by billyp
Employees Worked With
Alica Arch, Andrei Kokhno, Andy Tan
February 23, 2017
World class experience From the initial online contact, followed by phone call and in house final purchase, I had a world class experience. The entrepreneurial resourcef From the initial online contact, followed by phone call and in house final purchase, I had a world class experience. The entrepreneurial resourcefulness, attention to detail, and solid work ethic shown by Denise and her colleagues, were key elements that provided the world class experience. They were there at every step facilitating the process. The team at Rusnak Arcadia are truly client centric. The follow up post sales was cordial and authentic, a true commitment to their clients. I would encourage people looking for a car to check in with Rusnak Arcadia, they've demonstrated they have your needs in mind, from start to finish. More
by HappyClient
Employees Worked With
Denise Justice
