Mercedes-Benz of Arcadia

We worked with Mark Steuber and had a no hassle experience that led to us securing our 6th Mercedes-Benz. The entire team at Rusnak Arcadia was very accommodating and we were able to get our new GL experience that led to us securing our 6th Mercedes-Benz. The entire team at Rusnak Arcadia was very accommodating and we were able to get our new GLE53 AMG without any issue. The deal was done efficiently and we were in and out of the dealership. Mark went above and beyond and we appreciated his calm approach to the process. More

Great service. ...The whole experience was quick , thorough and efficient! Love Rodney and Katrina! Happy Customer:) ...The whole experience was quick , thorough and efficient! Love Rodney and Katrina! Happy Customer:) More

I always come back to this dealership for all of my car needs because of the amazing care, deals, and service they provide. Denise Justice makes the entire experience as enjoyable as it can be from the mom needs because of the amazing care, deals, and service they provide. Denise Justice makes the entire experience as enjoyable as it can be from the moment you walk in. She has a lifetime of experience and is extremely knowledgable, trustworthy, and beyond helpful. I'm always raving about Denise to anyone looking for a car. I can't recommend this dealership enough. Thank you so much! More

Would give a negative star if possible! I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I rep I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I reported to the receptionist (service advisor was off that day). 3 days later, SA sent me a link to a "drop-off walkthrough video". It began with the left front wheel, there is a red smear on the wheel. But When I examined in slow-motion, that "smear" apparently was brushed onto video through computer graphic technics. It does not match actual shape of scratch, it was smooth yet the actual catch was rough, etched with jagged edge, and it does not appear in consistent shape or color when examined frame by frame in slo-mo! At the end of video when camera came back to that same wheel, the smear disappeared entirely. The SA (Jonathan Rodriguez) denied any doctoring on video, refuse to provide me the downloadable video file. He offered $75 to settle, but the quote I received was around $500. The GM Mark Umutyan was very rude with an intimitating tone, said things could get ugly if I insist the video was doctored. He refuse acknowledge the obvious discrepancies in pictures and slow motioned video I presented. Instead, he made disparaging remarks on my characters. This appears to be a well devised process to post-alter their video to deceive customers: I was never aware of or given a copy of the video until after the act, it took them 3 day to provide the video after my reporting the damage, and they did not allow any download file..... Dishonest and unethical behaviors here, very disgusted by this experience, won’t let them to touch my car anymore. https://api.mykaarma.com/video-walkaround/details?inspection_uuid=65cbb7db48d57e21be165446&fileType=image_and_video More

Marc Hung is a professional and respectful sales representative. Rusnak has a huge selection of used vehicles and fair prices. representative. Rusnak has a huge selection of used vehicles and fair prices. More

I recently had to upgrade my car and Briana was very helpful and knowledgeable. She really help me getting a great deal! helpful and knowledgeable. She really help me getting a great deal! More