Mercedes-Benz of Arcadia

As a Mercedes-Benz owner, I have always trusted the brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing thi brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing this factual feedback to help others make informed decisions and to encourage the dealership to improve its service. Incident Details: 1. Service Information: • On November 18, 2024, I brought my 2018 Sprinter 2500 to Mercedes-Benz of Arcadia for a routine B-Service maintenance. 2. Issue Encountered: • On the evening of November 19, 2024, while driving home, I discovered a severe fuel leakage from the vehicle after the service. This posed a significant safety hazard, with the potential to cause a fire. • On November 20, 2024, I contacted the dealership, and the vehicle was towed back for further inspection. 3. Dealership’s Response: • The service team stated that the fuel leakage was caused by a defective fuel filter and not related to their installation or maintenance work. • However, the leakage occurred within 30 minutes of leaving the dealership, leading me to question whether the installation process or post-maintenance inspection was thorough enough. My Concerns: • Safety Hazards: A fuel leakage during operation is a critical safety issue that could have endangered my life and the safety of others on the road. • Accountability: While the dealership attributed the issue solely to a defective component, the timing and nature of the leakage suggest that installation or inspection may also have been factors. • Customer Experience: The handling of this situation has undermined my trust in the safety and reliability of my vehicle and the service provided by Mercedes-Benz of Arcadia. My Requests: 1. I urge Mercedes-Benz of Arcadia to review this incident thoroughly and implement measures to prevent similar issues in the future. 2. I hope Mercedes-Benz headquarters will also review this matter to ensure that the dealership’s service process meets the brand’s high standards. Conclusion: I am sharing this review in hopes that Mercedes-Benz will take this matter seriously and work towards providing better service and safety for all customers. Despite this experience, I still believe in the Mercedes-Benz brand and hope this issue will be resolved appropriately. More

I was in touch with Mark Stueber from internet sales. He was very responsive and when we met him at the dealer he brought the car out to us, let us test drive it and was helpful throughout the entire pro He was very responsive and when we met him at the dealer he brought the car out to us, let us test drive it and was helpful throughout the entire process. We really felt like he had our best interest in mind. We are very happy with our purchase and our interactions with Mark. Celina in financing was great as well! More

Very good service and professional customer service very friendly and helpful customer care the sales man was able to assist me in the best possible ways friendly and helpful customer care the sales man was able to assist me in the best possible ways More

Exceptional Experience with Katrin Bassenger at Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me with a warm smile and a wealth of knowledge about the vehicles. Katrin took the time to understand my needs, providing insightful recommendations without any pressure, making the process enjoyable. She also guided me through financing options with transparency and care. I highly recommend Katrin Bassenger for anyone in the market for a luxury vehicle. Thank you for making my car-buying journey so memorable! More

Over the past 8 years, Denise Justice has helped me with 3 Mercedes CLA’s. Denise is not only a wonderful person, but is knowledgeable, straightforward, and has excellent follow through. I trust her! Trust 3 Mercedes CLA’s. Denise is not only a wonderful person, but is knowledgeable, straightforward, and has excellent follow through. I trust her! Trust is huge! The service department is fantastic! Ophelia has been extremely helpful and professional! More

The best Mercedes-Benz dealer in the San Gabriel Valley. Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a M Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a Mercedes Benz, this is the dealership you should visit. Ask William Ho and Scott for help. Thanks again, Rusnak Arcadia. More

Our salesman Sean was super nice. Got us the car of my dream and a great deal. 5 star. Got us the car of my dream and a great deal. 5 star. More

BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money. More

I've been looking for a new Mercedes for over a year and have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz of Arcadia and a salesperson named John Blackledge sent me a text. John was extremely knowledgeable and willing to answer questions and help point me in a right direction I cannot tell you how incredibly satisfied I am with this experience. John so informative he was willing to work with me to get me in the right car and help me pick the right lease I cannot say enough of how great of an employee this guy is to have at your organization. Since I've purchased I've had a couple questions and he immediately responds I would highly recommend keeping him aboard and buying a car from John Blackledge. Over the years this by far was my best experience and would highly recommend Mercedes-Benz of Arcadia especially John Blackledge. Sincerely Lance Ross More