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Mercedes-Benz of Arcadia

Arcadia, CA

4.8
1,103 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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101 N Santa Anita Ave

Arcadia, CA

91006

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Showing 1,103 reviews

November 24, 2020

Wanted to say thanks to Kathrine! Honestly we didn’t expect to be approved for such a beautiful car. She did an amazing job! would highly recommend! Definitely 5 stars! Thank you so much! More

by Anastasiia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Mercedes-Benz of Arcadia responded

Hi there, thanks for the kind words with Kathrine! We hope you consider us again in the future.

November 24, 2020

Kat was wonderful And her and Corry made my purchase happen against all odds! Good honest people who had my best interest in mind and were open transparent and upfront. If you are looking for a place to More

by ibgilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corry Polk
Nov 24, 2020 -

Mercedes-Benz of Arcadia responded

First off, thank you much for your review for Kat and Corry! We are glad we could make your car buying experience something to remember. We'll be sure to let everyone who helped you know how awesome they are and well they did with your experience. See you again next time!

November 11, 2020

Kats ownership of our sales process was fantastic, she helped us overcome issues with our trade in, navigate a finance deal and just be there for us when needed! The car (g63) could have been sold a dozen More

by Kjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Mercedes-Benz of Arcadia responded

Kevin & Sophie, we couldn't be more appreciative of this positive review! We strive to provide our customers with an experience they can't receive anywhere else, and we're so proud that Katrin has provided just that to you. Customer satisfaction is what keeps us going, and we hope that you visit us soon. Please feel free to contact us for any of your auto needs!

November 09, 2020

Kat went above and beyond our expectations. She helped us with our lease termination even before we met for a new car sale. She also found us a better version of the car we were looking for at a time when th More

by A. Vashi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Mercedes-Benz of Arcadia responded

Thanks so much for the positive review, and for letting people know about your recent visit with us! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congrats on your new vehicle, and should you ever have any questions, please don't hesitate to ask.

November 07, 2020

Katrin was amazing! She sat with me for seven hours while we tried to figure out how I was going to buy my first car, and I ended up leaving with a car that same day! She was so lovely, and I highly recommen More

by Veronica Rasmussen
Recommend Dealer
Yes
Employees Worked With
Nov 07, 2020 -

Mercedes-Benz of Arcadia responded

Veronica, we couldn't be more appreciative of this positive review! We strive to provide our customers with an experience they can't receive anywhere else, and we're so proud that Katrin provided that to you. Customer satisfaction is what keeps us going, and we hope that you visit us soon. Please feel free to contact us for any of your auto needs!

November 06, 2020

Katrin went above and beyond expectations and made sure we had a good experience when we purchase the car. I will totally recommend friend and family to work with her when purchasing Mercedes. More

by Aziz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2020

I am happy with the level of service that we got from Bruce. He was patient with my mother, who was initially unsure of what Mercedes Benz she wanted to drive, and in the end made sure my mother got exac More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for the positive review and rating! We are happy to know that you and your mother had a 5-star experience with us an with the help of Bruce who provided great customer service. We appreciate you recommending Bruce and we look forward to any future visits!

September 17, 2020

Got my porsche Macan turbo today he was very patient with my girlfriend and I. We are happy with the result thank you very much More

by Jason.gaoo0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 17, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for the positive review and rating! We are happy to know that you and your girlfriend had a good car-buying experience with us and we hope that you will continue to choose us as your dealership!

September 11, 2020

They tried to be helpful but ended up not resolving the issue that i had with my benz and never got back to me. I would not recommend this dealership to get your new car and get bad service More

by Peterk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Huy Nguyen, Andy Tan, Joshua Kim
Sep 27, 2020 -

Mercedes-Benz of Arcadia responded

Peter, I regret to learn about your disappointment regarding the services we provided and our level of communication. Please reach out to me directly so that we can address your concerns. I look forward to connecting with you. Best, Allen H. General Manager ahsiang@rusnakautogroup.com 101 N. Santa Anita Ave • Arcadia, CA 91006 https://www.rusnakarcadia.com/

August 20, 2020

Never thought I’d be driving a Mercedes-Benz. But the level of service I received from Bruce Chang made the difference. Bruce is very knowledgeable and one of the main reasons I gave him my business is h More

by @anniewanghomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for the positive review and rating! We are delighted to know that you had a good sales experience with us and with the help of Bruce who was knowledgeable and provided great customer service. We appreciate your business and we are always here to help!

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