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Mercedes-Benz of Arcadia

Arcadia, CA

4.8
1,076 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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101 N Santa Anita Ave

Arcadia, CA

91006

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Showing 1,076 reviews

June 17, 2020

We love Rusnak in Arcadia in general. All of our cars were purchased over there because of an amazing customer service from the sales and service departments! We came last Wednesday to trade in one of ou More

by maria
Recommend Dealer
Yes
Employees Worked With
Bruce Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Mercedes-Benz of Arcadia responded

We are thrilled to learn you're pleased with the service provided to you each time you come in, Maria! Thank you for being a return guest, and we look forward to continually exceeding your expectations. Please let us know how we can assist you further, and we look forward to the next opportunity. Have a great day!

June 15, 2020

My family had a great time car buying experience with Corry! My sister and I decided to purchase a car for her 70th birthday. We had lots of questions. Corry was very thorough and patient as he answered More

by Mary G.
Recommend Dealer
Yes
Employees Worked With
Corry Polk
Jun 16, 2020 -

Mercedes-Benz of Arcadia responded

Mary- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are thrilled to hear you are satisfied with the high level of customer service you received with Corry and with your purchase. Congratulations on your new ride! We appreciate your positive feedback, and we look forward to working with you again in the future.

June 11, 2020

Katrin is an amazing person with her help I was able to lease a beautiful car. She is very kind, respectful and friendly. Hard working and knowledgeable to answer all my questions gracefully. Thank you kat More

by Selanazarian
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Mercedes-Benz of Arcadia responded

Hi there, thank you so much for the amazing review! We're glad to hear Katrin has given you exceptional service. Congratulations on your new car! Let us know if there is anything else we can assist you with.

June 11, 2020

Katrin always my best and first option! My first card Katrin always my best and first option! My first card was leased on 2017 that was a GLC300-2017 I really love it, I knew she’s working really hard o More

by Echo
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Mercedes-Benz of Arcadia responded

Echo- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear you're satisfied with the high level of customer service you received with Katrin and with your purchase! Congratulations on your new 2020 A-Class220! We are looking forward to working with you in the future.

June 10, 2020

Cory and Ken are the people to talk to. Did a great job earning my business and was able to give me the best deal. I spoke to several other dealerships and this was the best offer. More

by Cedricdgrant
Recommend Dealer
Yes
Employees Worked With
Ken Lau, Corry Polk
Jun 11, 2020 -

Mercedes-Benz of Arcadia responded

Cedric, thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Cory and Ken. We appreciate the positive feedback, and we are looking forward to seeing you in the future!

May 16, 2020

Poor attitude. Unresponsive. Worst experience ever. This person doesn’t care about the customers. Mercedes Benz of Arcadia, please pay attention to your employee training, otherwise you’ll loose customers. More

by IrinaKelleher
Recommend Dealer
No
Employees Worked With
Corry Polk
May 31, 2020 -

Mercedes-Benz of Arcadia responded

Irina, Rest assured, our customers are important to us. I would like to better understand what happened to lead to your impression. Would you mind providing me with your preferred contact details when you get the chance? I hope to connect with you. Best, Allen H. General Manager ahsiang@rusnakautogroup.com 101 N. Santa Anita Ave • Arcadia, CA 91006 https://www.rusnakarcadia.com/

May 16, 2020

What an exceptional experience dealing with Kat. She was professional, knowledgeable and patient ( absolutely no pressure). It was clear she was most concerned that I have a positive experience. How often d More

by rlash1151
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Dong
May 16, 2020 -

Mercedes-Benz of Arcadia responded

Thank you so much for your great feedback about working with Kat. Congratulations on another car! We hope you like this one as well. Please feel free to reach out if we can assist you with anything.

May 07, 2020

As a long term customer of Rusnak Arcadia, I am very appreciative of the excellent and professional service provided by Ken Lau and Joseph Ma. Thank you! More

by Charles
Recommend Dealer
Yes
Employees Worked With
Joseph Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Lau
May 08, 2020 -

Mercedes-Benz of Arcadia responded

Charles, thank you so much for the kind words! We'll be sure to give your thanks to Ken and Joseph. Let us know if there is anything else we can assist you with.

May 04, 2020

customer Thank you for maintaining access of Mercedes Benz Rusnak Arcardia providing Tele service during Los Angeles pandemic mitigation and social distancing More

by sswai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Mercedes-Benz of Arcadia responded

We appreciate your great feedback for the recent changes that have occurred. Thanks for taking the time to give us your thoughts. Please take care! Let us know if we can help again.

April 29, 2020

Technician arrived on time, work was does quickly and with no mess afterwards. Technician came to my home, quite surprised but very convenient. Thank you. More

by Mary
Recommend Dealer
Yes
Employees Worked With
Rebecca So
Apr 30, 2020 -

Mercedes-Benz of Arcadia responded

Mary, thank you for your kind words. We're happy to hear our technician was able to meet your expectations. We look forward to seeing you again in the future.

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