Mercedes-Benz of Arcadia

Second vehicle purchase with this dealership thanks to Kat. Kat was simply the BEST. She gets it done, easy to talk to, hard working, professional, knowledgeable. Everything you can ask for in a car sales Kat. Kat was simply the BEST. She gets it done, easy to talk to, hard working, professional, knowledgeable. Everything you can ask for in a car sales associate. Kat isn’t the stereotypical associate who tries to sell you a car with a hidden agenda. She’s upfront, aggressive (in a good way) and very considerate throughout process. While waiting, I even saw one of her clients buy her dinner since it was getting late and she was working her butt off to finalize her sales for the evening. That’s when you know you are working with 5 star people, when the client goes out of their way to help their associate. You want to be treated the same way others treat you. So lucky we got connected for this transaction. Highly recommend Kat hands down. Overall, I came back to Rusnak Arcadia because I had a great experience with them the first time on the sales side. Staff are friendly and accommodating. Perry on the finance side was great as well and I have also dealt with Michael and Andy too in the past. All great and professional. More

Katrin Bassenger is this Rusnak Mercedes-Benz Arcadia’s number one asset!! She stepped up to help when the other sales associates didn’t want to bother. She showed me the CPO GLE I was interested in and al number one asset!! She stepped up to help when the other sales associates didn’t want to bother. She showed me the CPO GLE I was interested in and also showed me the 2021 GLE 4-Matic I ended up driving home. She is very attentive and knowledgeable, going above and beyond what she has to do. She made car buying seamless and pleasant. In a day and age when customer service is like going through the drive-through at a fast food chain, Kat and the other team players at Rusnak Arcadia have convinced me that AMAZING customer service still exists! We will definitely choose Rusnak Arcadia for our next car purchase. P.S. Michael Göbel (MBUSI), if you read this, take pride in the fact that Kat Bassenger is very knowledgeable about the GLE and other MB models. Carina Pamilar Burbank, CA More

Peter Liew at Rusnak is simply the best! If you are looking for a car, he is the man with all the answers. Our family has worked with him over the past 25 years and will continue to get our cars from h looking for a car, he is the man with all the answers. Our family has worked with him over the past 25 years and will continue to get our cars from him as he always knows exactly what we are looking for. He is patient and gets to know his customers personally. More

Corry Polk ! Thank you for everything we love our new car ! You took great care of us & despite your coworker attempting to steal your sale you still followed through w/ us throughout the entire process ! Gr ! You took great care of us & despite your coworker attempting to steal your sale you still followed through w/ us throughout the entire process ! Greatly Appreciated ! You’re the best ! Stay awesome ! More

Katrin was extremely helpful and professional. She went beyond or expectations in providing to us the vehicle of our choice. Even better, she took time out of her busy day to deliver our new car to us whi beyond or expectations in providing to us the vehicle of our choice. Even better, she took time out of her busy day to deliver our new car to us which was an hour and half away. We would highly recommend her excellent service. More

The service was absolutely great. Thankful for Kat she was amazing !! Would recommend her and the location to any one who is looking to purchase a Benz. was amazing !! Would recommend her and the location to any one who is looking to purchase a Benz. More

Kat was amazing , went in there wanting a GLE coupe . Came out with a AMG GLE . Very satisfied with the service at this location. Definitely coming back here . Came out with a AMG GLE . Very satisfied with the service at this location. Definitely coming back here . More

Katrina Bassinger was amazing!! She was caring and knowledgable! She helped us navigate through a sea of choices and get us a car that was right for us. I highly recommend her!! I was reluctant to ent knowledgable! She helped us navigate through a sea of choices and get us a car that was right for us. I highly recommend her!! I was reluctant to enter a dealership!! I felt totally at ease once I met her!! Thank you! More

KAT made our leasing experience during this pandemic so easy. She is knowledgeable, caring and very professional. She made every step of the process stress free. easy. She is knowledgeable, caring and very professional. She made every step of the process stress free. More

Thanks to Bruce for the seamless, hassle-free service. All in all, we received the 2020 GLB we wanted at a reasonable price without having to negotiate furiously. Bruce was a reference, and made my first All in all, we received the 2020 GLB we wanted at a reasonable price without having to negotiate furiously. Bruce was a reference, and made my first MB lease process effortless. I am very happy with the transaction and would be glad to work with Bruce again in the future More