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Mercedes-Benz of Arcadia

Arcadia, CA

4.8
1,076 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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101 N Santa Anita Ave

Arcadia, CA

91006

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Showing 1,076 reviews

April 16, 2021

Thank you to everyone at Arcadia Mercedes. I had a wonderful time buying my first mercedes today. Corry and Barbe were great absolutely fantastic experience. More

by Wwudllc
Recommend Dealer
Yes
Employees Worked With
Corry Polk
Apr 17, 2021 -

Mercedes-Benz of Arcadia responded

Thank you for visiting Mercedes-Benz of Arcadia! We will be sure to thank Corry and Barbe for providing you with a wonderful sales experience. Congrats on your first Mercedes and we look forward to working with you again!

April 12, 2021

I am a first time buyer I was very nervous about buying a new car but Katrin made it so easily. Great costumer service and excelente attention to detail!! I'm going to buy my next car with her without a dou More

by Hector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Mercedes-Benz of Arcadia responded

Hi Hector- Happy to learn Katrin here at Mercedes-Benz of Arcadia made car-buying easy for you. Yes, there is definitely a lot to learn and know about vehicles and different models, we learn you! Glad we could assist in narrowing down your decision and it sounds as though you drove off the lot with a new car. Enjoy your new ride and don't hesitate to reach out when we can help you again down the road!

April 06, 2021

In fact, I was looking for a GLe and finally reached the Arcadia dealer, and since my first language is Persian, I received a lot of help from Ms. Katrin to find my favorite car. Good bless you More

by Babak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Tan
Apr 07, 2021 -

Mercedes-Benz of Arcadia responded

Thank you for taking the time to share your outstanding experience with Katrin and Andy! We hope you continue to love your new GLE! We are looking forward to taking care of any of your auto needs in the future.

April 05, 2021

Ophelia wang has always been in top of her stuff! She keeps me updated about the service and how everything is going. Whenever I have a situation or need advice etc she is a text away and for that I am g More

by josuegonzalez99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Mercedes-Benz of Arcadia responded

Hi- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear you are satisfied with the high level of customer service you received with Ophelia, and with your repairs. We look forward to taking care of any of your auto needs in the future at Mercedes-Benz of Arcadia.

April 03, 2021

During the last 20 years using Mercedes cars, finally we found our partner Katrina professional, with a lot of knowledge, to the point Not only that we recommend friends and family to contact her for the More

by amir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Tan
Apr 04, 2021 -

Mercedes-Benz of Arcadia responded

Hi Amir, Thank you for sharing your nice feedback for Katrina at Mercedes-Benz of Arcadia. We appreciate your loyal business. Congratulations on your vehicle and see you again in the future!

April 02, 2021

I was so impressed! With how Katrin handled my purchase of a GLC. She is very knowledgeable and efficient. Amazing! even after office hours she responds to my text messages inquiring on how to operate my n More

by Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2021 -

Mercedes-Benz of Arcadia responded

Rod, Congratulations on your new Mercedes-Benz GLC! We are so glad to hear Katrin provided you with excellent customer service. Please come back and see us at Mercedes-Benz of Arcadia for any future automotive needs.

March 10, 2021

Outstanding service in transferring personnel effects and highway toll register from my old C300 to my new Gla, later in the day. Katryn is a gem. More

by mcb300
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2021 -

Mercedes-Benz of Arcadia responded

Thank you for the great review! We are happy to see that Katrin helped you transfer everything to your new GLA and made your experience go smoothly. If there is anything else that Mercedes-Benz of Arcadia can do for you, please be sure to let us know.

March 07, 2021

It was a very nice experience purchasing a car from Mercedes-Benz of Arcadia. All the staff were very professional and helpful throughout the entire process. I never felt pressured or stressed out, More

by Joshua H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Dong
Mar 08, 2021 -

Mercedes-Benz of Arcadia responded

Hi Joshua, thank you for the great feedback! We're thrilled to hear our team has provided you with a nice experience. We truly appreciate your business and hope you enjoy your new vehicle!

February 27, 2021

Kat is the best! Professional! Grade A Customer Service! You want a car just call Kat. Best in the business! She gets things done. Always gets the deal I need! More

by Isaac Ald.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of Arcadia responded

Isaac, Congratulations on your car! We will be sure to thank Kat for ensuring your great experience and landing the perfect deal. Thank you for choosing Mercedes-Benz of Arcadia and happy driving!

February 25, 2021

Best car buying experience ever thanks to Kat. Not only she is professional and resourceful, but she is also such a lovely human being. She goes above and beyond to provide you with excellent service. More

by Gloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Mercedes-Benz of Arcadia responded

Happy to learn our team here at Mercedes-Benz of Arcadia made car-buying easy for you. Enjoy your new ride and don't hesitate to reach out when we can help you again down the road!

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