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Mercedes-Benz of Arcadia

Arcadia, CA

4.8
1,065 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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101 N Santa Anita Ave

Arcadia, CA

91006

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Showing 1,065 reviews

July 31, 2021

Another great experience at Mercedes-Benz of Arcadia. Went in on a whim to look at a SUV and left the dealership with just what I was looking for. Big thanks to Katrin and Willy for helping me along the More

by Joshua H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Chia
Aug 01, 2021 -

Mercedes-Benz of Arcadia responded

Hi Joshua, Thank you for your positive review. We are delighted to hear about your professional and helpful experience with our sales team. We hope you enjoy your new purchase and we are looking forward to your next visit with us here at Mercedes-Benz of Arcadia.

July 29, 2021

Katrin helped me out and let me tell you she was AMAZING. I walked in wanting a car that was not financially the best fit for me. She advised me on which cars were a better fit for me and was so patient. She More

by Dafnemendoza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Mercedes-Benz of Arcadia responded

Hi there, Thank you for your positive review. We are thrilled you had a helpful, professional and accommodating sales experience with us here at Mercedes-Benz of Arcadia. We hope you enjoy your new purchase and we are looking forward to your next visit with us.

July 11, 2021

Bruce was so helpful and transparent. I was able to walk out of there satisfied with in a few hours and am so grateful. He made things super easy and straight forward and I appreciate that. More

by Joeymann5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mercedes-Benz of Arcadia responded

Joey, thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Bruce. We appreciate the positive feedback, and we are looking forward to seeing you in the future at Mercedes-Benz of Arcadia!

July 11, 2021

Peter is great. Made it very easy and is a great team player with the customer. He facilitates everything and is mindful of your time. Doesn’t waste your time, something very important to me. More

by Hairamv18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Liew
Jul 11, 2021 -

Mercedes-Benz of Arcadia responded

Thank you for choosing Mercedes-Benz of Arcadia! We are happy to know that our team provided you with an easy experience. Let us know if there is anything else we can help you with. We look forward to working with you again!

July 04, 2021

Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Me More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Yee
Jul 04, 2021 -

Jason responded

Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Mercedes-Benz standard Service Advisor.

July 02, 2021

Purchased a brand new G63 from this dealership. Excellent service, top notch facility, and smooth transaction overall. I would recommend them to anyone looking for a Mercedes in California. More

by Tjami
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Martino
Jul 03, 2021 -

Mercedes-Benz of Arcadia responded

We are happy you had such a great buying experience. Please let us know if there is anything else we can do for you! Have a great day!

June 28, 2021

Great service from beginning to end and beyond. Bruce and Billy👍 . Highly recommend them for your next MB purchase/lease. More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Mercedes-Benz of Arcadia responded

Hi Dave, Thank you for your positive review, We are thrilled you had a professional and an above and beyond experience with our team here at Mercedes-Benz of Arcadia. We appreciate your recommendation and we look forward to your next visit.

June 22, 2021

Excellent Service by Kat! Due to Kat’s extraordinary service I go to Rusnak Mercedise Benz of Arcadia! Kat is amazing woman who goes above and beyond to provide great service to her clients! More

by suzana.ahmed
Customer Service
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Mercedes-Benz of Arcadia responded

Thank you so much for your sweet words, Suzana! We take pleasure in hearing that Katrin is working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Mercedes-Benz of Arcadia!

June 14, 2021

Corry was extremely helpful when we came to find a car. We told him our needs and he gave us several options to choose from. He was patient with us while remaining conscientious. I probably wouldn’t have g More

by Cody Gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corry Polk
Jun 17, 2021 -

Mercedes-Benz of Arcadia responded

Thank you for choosing Mercedes-Benz of Arcadia Cody! We appreciate the excellent review and are happy to know that you got the best deal possible. We can't wait to work with you again!

May 24, 2021

Corey was very knowledgeable about the car and it’s options. This is why I picked the GLS over the X7. I also appreciated his patience while deciding on the car. More

by Anthony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corry Polk
May 24, 2021 -

Mercedes-Benz of Arcadia responded

Thank you, Anthony, for taking the time to share your experience with Corey! We hope you continue to love your new GLS! Please do not hesitate to reach out to us when we can work with you down the road at Mercedes-Benz of Arcadia.

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