Mercedes-Benz of Arcadia

Amazing experience. Mark S went above and beyond during the purchase process. Very knowledgeable and helpful. Really took care of us during the purchase process and gave Mark S went above and beyond during the purchase process. Very knowledgeable and helpful. Really took care of us during the purchase process and gave us a great experience. More

Since 2010, I've leased over 15 Mercedes vehicles, primarily from one sales person. Given the relationship we had cultivated, I was able to special order a variety of vehicles and even get his only a primarily from one sales person. Given the relationship we had cultivated, I was able to special order a variety of vehicles and even get his only allocation for unique cars. So upon his retirement, I was concerned that I would have to start from scratch as I've never had much success with local San Diego dealers nor those in OC. Fortunately, he strongly recommended that I contact John Blackledge as my wife desired one of the first G580s. I reached out to John in June, one year before my wife's lease was set to expire, to place an order. John was extremely helpful and transparent on the process and potential pricing. He noted that while other dealers were asking over sticker, he would not. He placed the order on my behalf and kept me updated throughout the entire process over the next 5-6 months. Once the truck was close to arriving at the port at Long Beach, he provided very clear breakdown of the lease, showing MF (not inflated), RV, and cap cost. He also reviewed my Excel worksheet with calculations, and our numbers were in synch. I drove up from San Diego on a Tuesday morning to return my wife's GLS and retrieve her new G580. My only complaint was that it took some time to get in with Harry in finance to finalize all the paperwork. The issue appeared to be with their Used Car manager which John and Harry were able to resolve on my behalf since they were buying back my car versus waiving the remaining 6 payments via Loyalty Accelerator. But, once I got in with Harry, the process was rather efficient, and Harry was able to convert me to a 39 month lease given the RV was comparable to 36 months. John has earned my business as I look forward to working with him in the future. If you're seeking a Mercedes, consider my endorsement. More

Mike Marsh, Scott and Stacy are the absolute best. Amazing service and best prices. Always a pleasure to work with. They go above and beyond, and make the experience truly special. Amazing service and best prices. Always a pleasure to work with. They go above and beyond, and make the experience truly special. More

Very pleased with the whole purchase experience . Perfect Auto and the perfect price. So glad we went there after going elsewhere. Perfect Auto and the perfect price. So glad we went there after going elsewhere. More

I had an excellent experience with Krystal at Mercedes Benz of Arcadia. She was very knowledgeable and professional. Krystal took very good care of me. I would recommend this dealership to anyone in the Benz of Arcadia. She was very knowledgeable and professional. Krystal took very good care of me. I would recommend this dealership to anyone in the market for a new Mercedes. More

Everyone was very professional and worked quickly to help us close our purchase. Katrin was very responsive to our needs and communication was very efficient. Even when we experienced an issue afterwards, sh us close our purchase. Katrin was very responsive to our needs and communication was very efficient. Even when we experienced an issue afterwards, she worked quickly to resolve the matter and make it easy for us. Thank you Mercedes of Arcadia! More

If you’re buying a benz and close to Arcadia go and look for Katrin. She’s knowledgeable, nice and kind, and very helpful. for Katrin. She’s knowledgeable, nice and kind, and very helpful. More

Kat was extremely helpful with a very complex transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Merc transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Mercedes of Arcadia in the future. More

The staff are attentive and courteous. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer. More

It was one of the worst experiences I ever had buying a car. I was told the sales associate was new, but her listening skills, problem solving skills, organization and ability to convey information were b car. I was told the sales associate was new, but her listening skills, problem solving skills, organization and ability to convey information were beyond acceptable. This made for a very frustrating experience. Even the interaction among staff was subpar, which made me feel extremely uncomfortable. More