Mercedes-Benz of Arcadia

Kat was extremely helpful with a very complex transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Merc transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Mercedes of Arcadia in the future. More

The staff are attentive and courteous. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer. More

It was one of the worst experiences I ever had buying a car. I was told the sales associate was new, but her listening skills, problem solving skills, organization and ability to convey information were b car. I was told the sales associate was new, but her listening skills, problem solving skills, organization and ability to convey information were beyond acceptable. This made for a very frustrating experience. Even the interaction among staff was subpar, which made me feel extremely uncomfortable. More

Joseph was awesome - the car however is NOT; less than 4 weeks, already has axel and major mechanical issue. We paid $175,000 for a car that has issues already! UNBELIEVABLE!!!!!!!!!!! weeks, already has axel and major mechanical issue. We paid $175,000 for a car that has issues already! UNBELIEVABLE!!!!!!!!!!! More

Every person I dealt with was very knowledgeable and professional. The showroom is so elegant and beautiful. professional. The showroom is so elegant and beautiful. More

Looking for a reputable used car for my Mom, Kevin Wang says he knows how important family is and showed us very good treatment. We are glad we met him here. This dealership has good employees. says he knows how important family is and showed us very good treatment. We are glad we met him here. This dealership has good employees. More

We had an excellent experience leasing a vehicle from this dealership. The staff was professional and helpful. We worked with Alexander Xu, who went above and beyond to assist us. His expertise and frien this dealership. The staff was professional and helpful. We worked with Alexander Xu, who went above and beyond to assist us. His expertise and friendly demeanor made the entire experience smooth and enjoyable. If we are in the market for another vehicle in the future, we would not hesitate to work with Alexander again. Highly recommended! More

I worked with Bo who made the experience super easy and seamless. He really went above and beyond. Would highly recommend! seamless. He really went above and beyond. Would highly recommend! More

I had been looking for a Mercedes SLK for my wife, across the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, and a good price- I knew it would be a task and take time to find. Finally I found one at Mercedes Of Arcadia, down by Los Angeles, California, which had just come in the market when I found it. I called as soon as i found the listing and spoke with Katrin Bassenger, who ended up being my sales women for the remainder of the sale. We had some difficulty communicating by phone, but once I took a chance and flew there from several states away, Kat was great! The car was a very good deal and the dealership could have sold it out from under me before I got there, but Katrin physically held onto the keys so that would not happen. The day I got there Katrin even told me that she got in an argument with a colleague over giving her the keys, as another local customer was interested in test-driving and likely buying it; but she stood her ground, and also stood by honoring her agreement with me. Katrin was also very nice, and did a great job taking time to explain many of the features of the vehicle before I drove it off the lot that night. All in all, it was a great success and my wife is so happy with the beautiful Mercedes! Thank you Kat for your kindness and warmth, and especially holding the car for me long enough to travel from several states away to come get it! Be blessed! More

Great experience! !! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!! !! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!! More