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Mercedes-Benz of Arcadia
Arcadia, CA
1,076 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,076 reviews
December 04, 2024
As a Mercedes-Benz owner, I have always trusted the brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing thi brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing this factual feedback to help others make informed decisions and to encourage the dealership to improve its service. Incident Details: 1. Service Information: • On November 18, 2024, I brought my 2018 Sprinter 2500 to Mercedes-Benz of Arcadia for a routine B-Service maintenance. 2. Issue Encountered: • On the evening of November 19, 2024, while driving home, I discovered a severe fuel leakage from the vehicle after the service. This posed a significant safety hazard, with the potential to cause a fire. • On November 20, 2024, I contacted the dealership, and the vehicle was towed back for further inspection. 3. Dealership’s Response: • The service team stated that the fuel leakage was caused by a defective fuel filter and not related to their installation or maintenance work. • However, the leakage occurred within 30 minutes of leaving the dealership, leading me to question whether the installation process or post-maintenance inspection was thorough enough. My Concerns: • Safety Hazards: A fuel leakage during operation is a critical safety issue that could have endangered my life and the safety of others on the road. • Accountability: While the dealership attributed the issue solely to a defective component, the timing and nature of the leakage suggest that installation or inspection may also have been factors. • Customer Experience: The handling of this situation has undermined my trust in the safety and reliability of my vehicle and the service provided by Mercedes-Benz of Arcadia. My Requests: 1. I urge Mercedes-Benz of Arcadia to review this incident thoroughly and implement measures to prevent similar issues in the future. 2. I hope Mercedes-Benz headquarters will also review this matter to ensure that the dealership’s service process meets the brand’s high standards. Conclusion: I am sharing this review in hopes that Mercedes-Benz will take this matter seriously and work towards providing better service and safety for all customers. Despite this experience, I still believe in the Mercedes-Benz brand and hope this issue will be resolved appropriately. More
by Vincent
November 28, 2024
I was in touch with Mark Stueber from internet sales. He was very responsive and when we met him at the dealer he brought the car out to us, let us test drive it and was helpful throughout the entire pro He was very responsive and when we met him at the dealer he brought the car out to us, let us test drive it and was helpful throughout the entire process. We really felt like he had our best interest in mind. We are very happy with our purchase and our interactions with Mark. Celina in financing was great as well! More
by Gaby
Employees Worked With
Mark Stueber, Celina Currier
November 24, 2024
Very good service and professional customer service very friendly and helpful customer care the sales man was able to assist me in the best possible ways friendly and helpful customer care the sales man was able to assist me in the best possible ways More
by yshalabi
November 21, 2024
Exceptional Experience with Katrin Bassenger at Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me with a warm smile and a wealth of knowledge about the vehicles. Katrin took the time to understand my needs, providing insightful recommendations without any pressure, making the process enjoyable. She also guided me through financing options with transparency and care. I highly recommend Katrin Bassenger for anyone in the market for a luxury vehicle. Thank you for making my car-buying journey so memorable! More
by Tereza Grig
Employees Worked With
November 12, 2024
Update: Scammed. Go to other dealer. I've been scammed well over $6,500 on my purchase. Sales rep, Jack Shen and finance, Harout Arslanian assured my car will be Go to other dealer. I've been scammed well over $6,500 on my purchase. Sales rep, Jack Shen and finance, Harout Arslanian assured my car will be sold to me for $40,000, despite what the paper said. After the billing cycle, $ seemed off and realized I was being charged over $6,500 . Texted sales rep multiple times, but was ignored multiple times. His final answer was " I don't know what to say " Finance manager is ignoring for multiple days now as well. How foolish was I to trust them. All the words they made up, ended spending so much more than what I was promised on. William Ho, who is next highest after general manager, was not helpful either. He was only his employee's side and just said nothing he can do. His only explanation was "maybe you heard them wrong, maybe you were confused, although it is a good deal still". How can someone be confused with such a big important numbers..it felt like he was mocking me at very best. Edit: General sales manager, Stevie called back. Seemed unempathetic and was more aware to the review than my issue. He offered free "car wash" to make me feel better. Then, his true color showed. He seemed even more excited and eager to fight (his voice tone rose) when I said I wanted to see if I can take legal action only to the 2 reps who lied to me - his voice went up and said "SURE! WE'LL FORWARD YOUR INFORMATION TO OUR LEGAL TEAM TO PREPARE FOR YOU". He didn't care for me. He only cared about review and didn't mind to fight. What a service. Overall, Jack and Harout scammed me and ignored my text and email, William accused me of being confused and improper, then there is Stevie who was the worst - as he only seemed to want me to remove the review then proceeded to insult and make a fight. I'll seek to legal counseling for this. Forget about the money lost, it's a justice that needs to be served. More
by J
November 08, 2024
Over the past 8 years, Denise Justice has helped me with 3 Mercedes CLA’s. Denise is not only a wonderful person, but is knowledgeable, straightforward, and has excellent follow through. I trust her! Trust 3 Mercedes CLA’s. Denise is not only a wonderful person, but is knowledgeable, straightforward, and has excellent follow through. I trust her! Trust is huge! The service department is fantastic! Ophelia has been extremely helpful and professional! More
by CeeCee S.
November 07, 2024
The best Mercedes-Benz dealer in the San Gabriel Valley. Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a M Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a Mercedes Benz, this is the dealership you should visit. Ask William Ho and Scott for help. Thanks again, Rusnak Arcadia. More
by pdong888
October 29, 2024
Forgot to also mention Celina Currier finance manager very thorough and professional and explaining all the options for buying or leasing a car highway recommend very thorough and professional and explaining all the options for buying or leasing a car highway recommend More
by lance
Employees Worked With
Celina Currier
October 29, 2024
I've been looking for a new Mercedes for over a year and have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz of Arcadia and a salesperson named John Blackledge sent me a text. John was extremely knowledgeable and willing to answer questions and help point me in a right direction I cannot tell you how incredibly satisfied I am with this experience. John so informative he was willing to work with me to get me in the right car and help me pick the right lease I cannot say enough of how great of an employee this guy is to have at your organization. Since I've purchased I've had a couple questions and he immediately responds I would highly recommend keeping him aboard and buying a car from John Blackledge. Over the years this by far was my best experience and would highly recommend Mercedes-Benz of Arcadia especially John Blackledge. Sincerely Lance Ross More
by lance
Employees Worked With
John Blackledge
