Mercedes-Benz of Arcadia

We had an excellent experience leasing a vehicle from this dealership. The staff was professional and helpful. We worked with Alexander Xu, who went above and beyond to assist us. His expertise and frien this dealership. The staff was professional and helpful. We worked with Alexander Xu, who went above and beyond to assist us. His expertise and friendly demeanor made the entire experience smooth and enjoyable. If we are in the market for another vehicle in the future, we would not hesitate to work with Alexander again. Highly recommended! More

I worked with Bo who made the experience super easy and seamless. He really went above and beyond. Would highly recommend! seamless. He really went above and beyond. Would highly recommend! More

I had been looking for a Mercedes SLK for my wife, across the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, and a good price- I knew it would be a task and take time to find. Finally I found one at Mercedes Of Arcadia, down by Los Angeles, California, which had just come in the market when I found it. I called as soon as i found the listing and spoke with Katrin Bassenger, who ended up being my sales women for the remainder of the sale. We had some difficulty communicating by phone, but once I took a chance and flew there from several states away, Kat was great! The car was a very good deal and the dealership could have sold it out from under me before I got there, but Katrin physically held onto the keys so that would not happen. The day I got there Katrin even told me that she got in an argument with a colleague over giving her the keys, as another local customer was interested in test-driving and likely buying it; but she stood her ground, and also stood by honoring her agreement with me. Katrin was also very nice, and did a great job taking time to explain many of the features of the vehicle before I drove it off the lot that night. All in all, it was a great success and my wife is so happy with the beautiful Mercedes! Thank you Kat for your kindness and warmth, and especially holding the car for me long enough to travel from several states away to come get it! Be blessed! More

Great experience! !! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!! !! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!! More

The best dealership ! !!! Service is over the top- they’ll find you what you want, make a fair deal, and treat you like family ! !!! Service is over the top- they’ll find you what you want, make a fair deal, and treat you like family ! More

We are happy we chose Rusnak to purchase our hybrid Mercedes due to Rashad’s calmness and efficiency. Nailah explained the technology after the transaction thoroughly and patiently. Harry guided us thr Mercedes due to Rashad’s calmness and efficiency. Nailah explained the technology after the transaction thoroughly and patiently. Harry guided us through the financial process and answered all of our questions to our satisfaction. More

All the service people are fantastic very polite and Very knowledgeable Phil service manager is fantastic knowledgeable Phil service manager is fantastic More

As a Mercedes-Benz owner, I have always trusted the brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing thi brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing this factual feedback to help others make informed decisions and to encourage the dealership to improve its service. Incident Details: 1. Service Information: • On November 18, 2024, I brought my 2018 Sprinter 2500 to Mercedes-Benz of Arcadia for a routine B-Service maintenance. 2. Issue Encountered: • On the evening of November 19, 2024, while driving home, I discovered a severe fuel leakage from the vehicle after the service. This posed a significant safety hazard, with the potential to cause a fire. • On November 20, 2024, I contacted the dealership, and the vehicle was towed back for further inspection. 3. Dealership’s Response: • The service team stated that the fuel leakage was caused by a defective fuel filter and not related to their installation or maintenance work. • However, the leakage occurred within 30 minutes of leaving the dealership, leading me to question whether the installation process or post-maintenance inspection was thorough enough. My Concerns: • Safety Hazards: A fuel leakage during operation is a critical safety issue that could have endangered my life and the safety of others on the road. • Accountability: While the dealership attributed the issue solely to a defective component, the timing and nature of the leakage suggest that installation or inspection may also have been factors. • Customer Experience: The handling of this situation has undermined my trust in the safety and reliability of my vehicle and the service provided by Mercedes-Benz of Arcadia. My Requests: 1. I urge Mercedes-Benz of Arcadia to review this incident thoroughly and implement measures to prevent similar issues in the future. 2. I hope Mercedes-Benz headquarters will also review this matter to ensure that the dealership’s service process meets the brand’s high standards. Conclusion: I am sharing this review in hopes that Mercedes-Benz will take this matter seriously and work towards providing better service and safety for all customers. Despite this experience, I still believe in the Mercedes-Benz brand and hope this issue will be resolved appropriately. More

I was in touch with Mark Stueber from internet sales. He was very responsive and when we met him at the dealer he brought the car out to us, let us test drive it and was helpful throughout the entire pro He was very responsive and when we met him at the dealer he brought the car out to us, let us test drive it and was helpful throughout the entire process. We really felt like he had our best interest in mind. We are very happy with our purchase and our interactions with Mark. Celina in financing was great as well! More

Very good service and professional customer service very friendly and helpful customer care the sales man was able to assist me in the best possible ways friendly and helpful customer care the sales man was able to assist me in the best possible ways More