Mercedes-Benz of Arcadia

Incredible customer service Every person I came in contact with at Rusnak/Arcadia was so pleasant and accommodating. ! have been to more luxurious Mercedes dealers, like the k Every person I came in contact with at Rusnak/Arcadia was so pleasant and accommodating. ! have been to more luxurious Mercedes dealers, like the kind that have a Concierge greet you with a Mercedes bottle of water and offer high end snacks. But none can beat the friendly smiles and warmth of everyone at Rusnak/Mercedes! Thank You, Carol Kemm More

Very Professional Very professional from the time I walked into the dealership to the time I drove off in our new Mercedes Cabriolet which was parked right in front. Very professional from the time I walked into the dealership to the time I drove off in our new Mercedes Cabriolet which was parked right in front. More

Stacey Yee makes all the difference!! It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I kno It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I know she will make sure my car will be taken care of while making sure I am not inconvenienced in the least. She gives me the necessary updates and my car is ready when promised. At other dealerships, clients might dread having to take their cars in to be serviced, but it is a pleasure to come to Rusnak to see Stacey. She is the consummate professional and the main reason I go to Rusnak for my service. More

Excellent Khalid Gawad is A+... I will recommend him to my friends and family. And, I will be back when my lease is up to get another Mercedes. We will likel Khalid Gawad is A+... I will recommend him to my friends and family. And, I will be back when my lease is up to get another Mercedes. We will likely be in the market for a bigger car soon. More

Best service advisor I've ever dealt with! My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positi My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positive attitude. More

My new car experience Professional responsive timely cost effective From start to delivery seamless I couldn't have asked for nor received better care Each e mail and o Professional responsive timely cost effective From start to delivery seamless I couldn't have asked for nor received better care Each e mail and or phone call answered within minutes of my sending/calling More

best service ever P.J. Nan was so helpful in explaining what was going on. Totally recommend his customer service. We were there for a significant amount of time and he P.J. Nan was so helpful in explaining what was going on. Totally recommend his customer service. We were there for a significant amount of time and he was very patient with all of our questions. More

Oil Change The service was excellent. Ophelia greeted me and we chitter chatted as if we were previously acquainted. She saw me with a same day appointment. S The service was excellent. Ophelia greeted me and we chitter chatted as if we were previously acquainted. She saw me with a same day appointment. She then directed me to the customer lounge and let me focus on personal things until my car was ready. She has a great personality, very upbeat, on top of everything she works on, and pleasant. More

GL450 I had a great experience dealing with my sales person Denise Justice, she was extremely knowledgable and very professional. The entire staff was very I had a great experience dealing with my sales person Denise Justice, she was extremely knowledgable and very professional. The entire staff was very helpful in the sales process. More

Helpful and friendly The Service consultant, Stacy Yee, was extremely helpful and friendly. She explained what needs to be done clearly and made sure that I understood. Sh The Service consultant, Stacy Yee, was extremely helpful and friendly. She explained what needs to be done clearly and made sure that I understood. She is so friendly and thete is always a smile on her face. More