Mercedes-Benz of Arcadia

The Rusnak Experience :) I was in the market to upgrade my current primary car and had decided to purchase an E350. Did my homework and shopped around at 3 different Mercedes- I was in the market to upgrade my current primary car and had decided to purchase an E350. Did my homework and shopped around at 3 different Mercedes-Benz dealerships before finding the perfect car that matched all my shopping criteria. Got in contact with Debbra Pound who got me to come in for a visit and made sure the car would be ready for me when I arrived for a test drive. I could not be more happier with my experience at Rusnak Arcadia and the staff that I interacted with. Debbra made sure I was well taken care of and explained everything I needed to know. Since I was paying cash, I still met with Joanna to finalize paperwork and work out paperwork and add extra coverage that I was interested in and she was very helpful and informative and made the process a breeze. I am so happy with the car I bought and I highly recommend if your in the market for a new or used luxury, make sure you see Debbra over at Rusnak before anyone else. I guarantee, you won't go anywhere else. I'll be back when its time to buy another Mercedes :) More

Fantastic work and service What's to tell, you guys are fantastic, work was done on my Mercedes very quickly and very professionally. I will return and advise all my friends and What's to tell, you guys are fantastic, work was done on my Mercedes very quickly and very professionally. I will return and advise all my friends and family about this great dealership. Let me also say that, Ms. Ophelia Wang was the best, from start to finish she handled everything. Very professional, very caring. Everyone I came in contact with was very professional, yet treated me like they knew me forever.......... Well done, Donnell More

CPO-IRIDIUM SILVER MERCEDES-BENZ GLK350 SUV AMG PACKAGE This will be my go to Mercedes Benz Dealer going forward. Our initial contact with this dealer was with Andre Vogelzon. We called Thursday evening af This will be my go to Mercedes Benz Dealer going forward. Our initial contact with this dealer was with Andre Vogelzon. We called Thursday evening after work to check availability of a particular vehicle. Andre assured us that it was still available and made an appointment the following day to take a look. Mind you that this was not the only dealer we searched. We searched all around Orange County where we reside and found this particular vehicle in LA County that had what I wanted in a vehicle with specific MB packages. The color and the condition of the vehicle is in mint condition. Couldn't be happier with the purchase. We've dealt with Rusnak before in the past but with Rusnak Audi Pasadena with a previous vehicle. Of course this would not have been made possible without the Excellent Customer Service of Andre Vogelzon. His professionalism is second to none. He is very patient and knowledgeable of the vehicles he sells. I in particular is a car enthusiast and know what I want in the vehicles we buy. He answered all of our questions and then some. We were able to negotiate the best price we can live with and made a smooth transaction. He is very attentive to our needs. For one thing Andre, made sure my wife and daughter were okay while we waited our turn for the Finance Dept. He would always check up on us to see if we are doing okay. We come from a BMW family. This is our first Mercedes Benz and hopefully not our last. Our family couldn't be happier by they way Rusnak / Arcadia and Andre Vogelzon treated us. It was a great experience without being pushy or a hard sell. I will definitely come back and deal with Andre Vogelzon for all my future purchases. By the way, they have all the nice AMG vehicles in their showroom that makes me drool I will recommend this dealer and Andre Vogelzon to my close friends and family. Best regards, Elzen Jason More

Excellent dealership. Denise Oka-Justice is great! This is my third Mercedes, and second from Rusnak with Denise Oka-Justice. Once again, she took care of me, and got the exact car I wanted. I absolute This is my third Mercedes, and second from Rusnak with Denise Oka-Justice. Once again, she took care of me, and got the exact car I wanted. I absolutely love love my new car! She is extremely helpful and made sure to give me the best deal. It has been a pleasure buying a car from her and I look forward to continue driving a Mercedes and working with Denise. More

Great detail I took my vehicle for detailing. It looks almost brand new.Thanks to Robert Rodgers I had excellent service and price as well. Thank you all. I took my vehicle for detailing. It looks almost brand new.Thanks to Robert Rodgers I had excellent service and price as well. Thank you all. More

Robert Rodgers (my serv adv) is professional and efficient I love going to this Rusnak Dealership because of my service adviser Robert Rodgers. This dealership is further away from where I live, but I do not I love going to this Rusnak Dealership because of my service adviser Robert Rodgers. This dealership is further away from where I live, but I do not mind making the drive so that I get the BEST service! He always gives me professional advise and they charge a fair price. More

Truly the best and easiest car buying experience. If you want a Mercedes-Benz RUSNAK Arcadia is the place to go! I had wanted a S550 after making of the mistake of getting into a dreaded Panamera and If you want a Mercedes-Benz RUSNAK Arcadia is the place to go! I had wanted a S550 after making of the mistake of getting into a dreaded Panamera and dealing with the car dealership hassles I'd suffered through many times before, I gave RUSNAK Arcadia a chance. When I finally walked through the door of Rusnak Arcadia, I found it was not only painless but actually pleasurable, and by far the best new car buying experience I've ever had. I was approached by Denise Justice and this was by far my greatest car buying experience. I would recommend her to everyone. She was extremely friendly and very knowledgeable about all things Mercedes. She was great in answering all my questions to get me into the car of my liking. I can't wait to get my next Mercedes from Denise and Rusnak Arcadia. Thank you. More

ROBERT RODGERS - SERVICE CONSULTANT EXTRAORDINAIRE Robert Rodgers continues to provide fast, friendly and professional service. For years I have used RUSNAK Arcadia for all automotive services for my Robert Rodgers continues to provide fast, friendly and professional service. For years I have used RUSNAK Arcadia for all automotive services for my 2007 CLS 550. Their policies, staff and service center continuously provide a level of service and appearance far above that provided by other dealerships. They are a credit to the Mercedes brand. . More

One word, excellence. I have used Rusnak to service my car on a regular basis and also fix or replace any worn parts for years and have always found their work and their at I have used Rusnak to service my car on a regular basis and also fix or replace any worn parts for years and have always found their work and their attention to my needs excellent. More

Made the difference between buying MB or the competition Other brand dealerships were not helpful, even obnoxious. Jon Montgomery, in particular, at Rusnak/Arcadia made shopping for and purchasing our new MB Other brand dealerships were not helpful, even obnoxious. Jon Montgomery, in particular, at Rusnak/Arcadia made shopping for and purchasing our new MB an actual pleasure -- not something many people say about the car buying experience. Jon was informed, helpful, attentive, respectful, , and supportive of our decision making process. He helped us find the model and features we wanted at a good price, including a fair trade-in value for our old car. He and his team were happy/eager to answer all our questions, provided very patient and helpful guidance for using the car's new technology -- even to the point of inviting us to call at any time and to return in a couple of weeks to ask them more questions about how to use the car's many features. They actually want us to be happy with their product, while salesmen at several other dealerships lacked basic information about the models we were interested in, or ignored us, made us wait over an hour just to look at and test drive the kind of car we wanted, or acted too desperate for a sale. LIke Goldilocks, we found Jon and Rusnak/Arcadia in general to be "just right" for us. We have owned the car only a few days, so I won't know about their service dept for awhile (I hope). But I can readily recommend the sales department to others. More