Mercedes-Benz of Arcadia

Pretty good customer service, a little bit time consuming, even I already made a deal on the phone, but still have to spend about 4 hours to complete all the paper work. However , I got what I want consuming, even I already made a deal on the phone, but still have to spend about 4 hours to complete all the paper work. However , I got what I want and I believe that I got a pretty good price too. More

Joseph was more than helpful. Not only did he go above and beyond to accomodate us, but he made an unbelievable and impossible deal actually possible with out C 250 coupe. Overall we were beyond happy and and beyond to accomodate us, but he made an unbelievable and impossible deal actually possible with out C 250 coupe. Overall we were beyond happy and satisfied, and would recommend Rusnak Arcadia to any of our friends. More

After shopping for two weeks for a new Mercedes Benz we have called several different dealerships and spoke to several different people including several different brokers. we called Rusnak Mercedes Benz a have called several different dealerships and spoke to several different people including several different brokers. we called Rusnak Mercedes Benz and got in touch with Joseph Ovsepyan the fleet sales manager, he made an appointment, we went over, he gave us the best deal in town and we had a great experience.I would definitely recommend my friends and family and everybody else to Joseph Ovsepyan fleet sales manager...YOU ROCK JOSEPH!!!!!!! More

I recently purchased a 2009 Mercedes E350 from Rusnak Mercedes in Arcadia. My experience was excellent, largely because of the efforts of Simon Nazarian, the sales associate who negotiated the sale. Si Mercedes in Arcadia. My experience was excellent, largely because of the efforts of Simon Nazarian, the sales associate who negotiated the sale. Simon was amazing. First, he negotiated the sale with me on his day off. Second, he came into the dealership early to close the deal. Third, he drove the car himself from Arcadia to West LA to deliver it to my office. Fourth, he took the time to download my phonebook into the car and to give me a tutorial on the various features. And fifth, he adamantly refused to take a tip of any kind for his extraordinary service. If anyone is looking to buy a Mercedes, they won't find a more attentive sales associate than Simon Nazarian at Rusnak Arcadia. More

I would recommend this dealership for their quality employees and good service. This is my first experience in getting a luxury car such as a Mercedes, and the experience was pretty good. The sales r employees and good service. This is my first experience in getting a luxury car such as a Mercedes, and the experience was pretty good. The sales rep, Andrei, was great. He provided excellent customer services for an internet sales even before I stepped into the dealership and gave me a great deal. He went out of his way to locate the vehicle for me as the dealership didn't have it in stock. Joanna was quick with the finance and we were done in a short time with all the paperworks. Our appointment was at 1pm and was expecting to be out in about 90 min; we were there til 5:30pm. The car came into the dealership at 11am and I guess they had a lot of customers that day so they didn't get to my car to have it detailed right away which is understandable on a Saturday. By the time they were done, Andrei went through the car features and functions with me. Because of the time constraint and understaffing that day, Huy offered to redetailed my car next time I bring it back in. They really go out of their way to provide complete customer satisfaction. More

They had advertised a car on the AutoTrader, but had no photos. I emailed the dealership and Sylvia responded quickly with 10 or 12 photos of the car. I spoke with Kit the following day, and he tracked dow photos. I emailed the dealership and Sylvia responded quickly with 10 or 12 photos of the car. I spoke with Kit the following day, and he tracked down some maintenance history and gave me the name and number of the Indy who had done the work for the last 4 years. I live 100 miles away, and tried several times to visit only to have to cancel. When I finally did visit, Kit was gracious and helpful. I went in to talk to Willy, shared my concerns, and left without purchasing the car. There was NO pressure, just a pleasant conversation. Kit kept in touch via email and phone, and 4 days later Willy and I agreed to a price over the phone. I said I would be there the next day with a check to get the car. Willy had it pulled from the sales lot, detailed, the tank filled, and waiting in the delivery area when I arrived the next day. I hadnt even given them a dollar yet. Ken was thorough and friendly, and we got the necessary paperwork done quickly. The whole process was exceptional. I've had more painful dealership experiences in my own neighborhood, and I would happily drive 100 miles to deal with these folks again. More

After being a loyal customer of the new car sales and service deptartment for over 20 years, last month I ventured over to the pre-owned sales department for the first time. The experience was great, I service deptartment for over 20 years, last month I ventured over to the pre-owned sales department for the first time. The experience was great, I was looking for a great car with relatively low mileage and great value for use as a daily driver. The Sales and finance team at Rusnak Mercedes Arcadia was instrumental in finding the perfect car for us. This is why I have awarded the dealership with such a great rating. Considering that our transaction was complicated to begin with because we were trading in two older high-end luxury vehicles to use towards the payment of the CPO S550 we would be purchasing, the team was very helpful, informative, and patient at every step of the way. We got exceptional value for our trade-ins and a great deal on a great Certified Pre-owned Mercedes Benz. This speaks to the quality of this auto-groups procurement and inventory practices; they take pride in carrying only well kept vehicles. In the finance department, both Sylvia Ward and Joanna Granillo were great at getting us set up with the extended warranty we would ideally want for the vehicle as well. Overall the team members mentioned were courteous and respectful which we appreciate very much every time we visit. Mike Marsh, Rusnak Arcadia's Service Manager was once again very helpful and professional when giving us his diagnosis of the vehicle and a bit of background on that particular model year and chassis. Mike has been our family's trusted service and technical advisor since the early 90's (always at Rusnak Mercedes). He leads a team of skilled service advisors that treat you right and are honest and dedicated to their jobs...no funny business and no attitudes...every service visit is pleasant and actually enjoyable. I highly recommend servicing your Mercedes at Rusnak Arcadia! I highly recommend doing business with this dealership, their product and customer service is first class and will make you want to come back. With this said I award Rusnak Mercedes Arcadia with a #5 for an overall Great Experience. More

My husband and I have purchased one used vehicle and just leased our fourth Mercedes at Rusnak/Arcadia. Andre Voglezon, has been helpful, friendly and professional each time we need his service. It's always leased our fourth Mercedes at Rusnak/Arcadia. Andre Voglezon, has been helpful, friendly and professional each time we need his service. It's always a pleasure to work with Andre. More

Purchased and leased several MBZs from Andrei. Andrei knows his stuff when it comes to MBZs and not like other sales people who don't know anything about the cars they sell. Got the best price and deal. knows his stuff when it comes to MBZs and not like other sales people who don't know anything about the cars they sell. Got the best price and deal. Referred family and friends to this dealership because of it's excellent customer care and service. Over the years I have gotten to know many of the people who work at this dealership and have always received outstanding service. Huy is one of the nicest and friendliest person you will find. Rebecca in the service department will do everything possible to get your car fixed. Will definitely continue to do business with this dealership and continue to refer people here. More

This dealership did everything to get me into my dream car. Scott, Randy, and Vic are great people to deal with, very knowledgeable in the car business, and pulled every string possible in order to get me car. Scott, Randy, and Vic are great people to deal with, very knowledgeable in the car business, and pulled every string possible in order to get me the great deal on my first luxury car purchase. I cannot complain one bit about this dealership. I've been looking for a week for my dream car with the exact specs I wanted and they delivered! Their price cannot be beat anywhere in So-CAL. I will refer anyone I know that is looking for a MERCEDES here. GREAT SALES PEOPLE, GREAT FINANCE PEOPLE, GREAT COMMUNICATION, GREAT PRICES, GREAT CUSTOMER SERVICE. More