Mercedes-Benz of Arcadia

After being a loyal customer of the new car sales and service deptartment for over 20 years, last month I ventured over to the pre-owned sales department for the first time. The experience was great, I service deptartment for over 20 years, last month I ventured over to the pre-owned sales department for the first time. The experience was great, I was looking for a great car with relatively low mileage and great value for use as a daily driver. The Sales and finance team at Rusnak Mercedes Arcadia was instrumental in finding the perfect car for us. This is why I have awarded the dealership with such a great rating. Considering that our transaction was complicated to begin with because we were trading in two older high-end luxury vehicles to use towards the payment of the CPO S550 we would be purchasing, the team was very helpful, informative, and patient at every step of the way. We got exceptional value for our trade-ins and a great deal on a great Certified Pre-owned Mercedes Benz. This speaks to the quality of this auto-groups procurement and inventory practices; they take pride in carrying only well kept vehicles. In the finance department, both Sylvia Ward and Joanna Granillo were great at getting us set up with the extended warranty we would ideally want for the vehicle as well. Overall the team members mentioned were courteous and respectful which we appreciate very much every time we visit. Mike Marsh, Rusnak Arcadia's Service Manager was once again very helpful and professional when giving us his diagnosis of the vehicle and a bit of background on that particular model year and chassis. Mike has been our family's trusted service and technical advisor since the early 90's (always at Rusnak Mercedes). He leads a team of skilled service advisors that treat you right and are honest and dedicated to their jobs...no funny business and no attitudes...every service visit is pleasant and actually enjoyable. I highly recommend servicing your Mercedes at Rusnak Arcadia! I highly recommend doing business with this dealership, their product and customer service is first class and will make you want to come back. With this said I award Rusnak Mercedes Arcadia with a #5 for an overall Great Experience. More

My husband and I have purchased one used vehicle and just leased our fourth Mercedes at Rusnak/Arcadia. Andre Voglezon, has been helpful, friendly and professional each time we need his service. It's always leased our fourth Mercedes at Rusnak/Arcadia. Andre Voglezon, has been helpful, friendly and professional each time we need his service. It's always a pleasure to work with Andre. More

Purchased and leased several MBZs from Andrei. Andrei knows his stuff when it comes to MBZs and not like other sales people who don't know anything about the cars they sell. Got the best price and deal. knows his stuff when it comes to MBZs and not like other sales people who don't know anything about the cars they sell. Got the best price and deal. Referred family and friends to this dealership because of it's excellent customer care and service. Over the years I have gotten to know many of the people who work at this dealership and have always received outstanding service. Huy is one of the nicest and friendliest person you will find. Rebecca in the service department will do everything possible to get your car fixed. Will definitely continue to do business with this dealership and continue to refer people here. More

This dealership did everything to get me into my dream car. Scott, Randy, and Vic are great people to deal with, very knowledgeable in the car business, and pulled every string possible in order to get me car. Scott, Randy, and Vic are great people to deal with, very knowledgeable in the car business, and pulled every string possible in order to get me the great deal on my first luxury car purchase. I cannot complain one bit about this dealership. I've been looking for a week for my dream car with the exact specs I wanted and they delivered! Their price cannot be beat anywhere in So-CAL. I will refer anyone I know that is looking for a MERCEDES here. GREAT SALES PEOPLE, GREAT FINANCE PEOPLE, GREAT COMMUNICATION, GREAT PRICES, GREAT CUSTOMER SERVICE. More

Mason is very great salesman, he is good at what he does and i enjoyed dealing with him. will definitely refer him to my friends and family and i enjoyed dealing with him. will definitely refer him to my friends and family More

My fiance was interested in the new C63 AMG black on black. He called and made an appointment to come see the car with Winnie of Rusnak Mercedes in Arcadia on Sunday 1/18/09. The night before we went black. He called and made an appointment to come see the car with Winnie of Rusnak Mercedes in Arcadia on Sunday 1/18/09. The night before we went to a Mercedes dealer in Glendale who also got a brand new just arrived C63 AMG black on black with all the options my fiance wanted. The MSRP for this was $70,760 (or something like that). The dealer offered to sell to us for $70K even. When we went to see the C63 AMG at Rusnak, we saw an unusual sticker next to the MSRP Sticker. It was called "Dealer Adjustment" and added $20K to the sticker price. When asked what that was all about, Little John (whom Winnie had asked to help us even though we got an appointment with her) said it was because the car was a limited production with only 1500 of them planned for production in 2009, it was in such high demand, they had to add $20K to the sticker price. When my fiance who had done a lot of research on this car told him no one was paying above MSRP for this car, Little John snobbishly said, "Then yous hould buy it from that dealer." When we said ok, then Little John said "what if we could sell it to you for MSRP?" My fiance informed him we already got a below MSRP offer from another dealer that got the exact car he wanted, and it was brand new from the dock. My fiance then asked if Winnie put that "dealer adjustment" sticker on that car just for him since she knew he was coming to see the car? Little John said no, it was there from day 1. However, I looked at the other AMGs on the lot, and no other cars had an adjustment sticker attached next to the sticker price. Also, my fiance further researched the internet on the C63 AMG and found Little John completely lied about the limited production of this car. It is not a limited production whatsoever. The whole experience left us a sour taste in our mouth that Rusnak Mercedes was stooping that low. They completely lost our trust and business. My fiance was ready to make a deal should he feel he was getting a fair deal. In this economy, where a luxury item is a buyer's market, I was surprised that Little John's attitude was exactly why car salesmen have such a bad reputation. His appearance was unkempt. His suit was hanging drunkenly around him. He looked very sleazy. So I guess his attitude was of no big surprise to us. More

I bought an SL500 here, the car broke down after the first week in NV. This dealer would not cover for anything. I lost over 4K in taxi bills and noone will talk to me about the problem. The general sal first week in NV. This dealer would not cover for anything. I lost over 4K in taxi bills and noone will talk to me about the problem. The general sales manager refuses to call me back and called me a liar when I told him that HE doesn'nt return my messages. Tried to talk to the district manager Brian Deets, but noone knows how to get in touch with him. Horrible Experience. You would think that after spending $89,000.00 on a car, at least the service would be good. More

Usually get my 3 benzes serviced here. Usually pretty reliable and friendly, but nothing special in terms of prices. Offer free shuttle if you live in the area, but the wait is not worth it. They also reliable and friendly, but nothing special in terms of prices. Offer free shuttle if you live in the area, but the wait is not worth it. They also are not very good at returning phone calls and am waiting for a few parts to come in which were supposedly ordered a month ago... <br><br>Never purchased from here, but they have some extreme markups on AMG benzes in the 10-20k range! I inquired about ordering a 2004 E55 AMG before it was released and the salesman said they won't take my order, but were willing to sell me one $25k over sticker. He must have thought I looked like an idiot.... More