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Mercedes-Benz of Arcadia
Arcadia, CA
1,064 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,064 reviews
April 30, 2014
Great first impression! My experience at Rusnak Mercedes Benz was truly a delightful experience. Andre V was the saleman who greeted me and educated me about different vehicl My experience at Rusnak Mercedes Benz was truly a delightful experience. Andre V was the saleman who greeted me and educated me about different vehicles on the lot. He was very professional and has a wealth of knowledge about the E350. I didn't feel pressured at all during the tour of the dealership and test drive. I look forward to going back to seal the deal with Andre. More
by LizBundy
Employees Worked With
Andre Voglezon
March 17, 2014
I can not begin to say enough about my amazing experience at Rusnak MB in Arcadia! My husband and I are a young married couple in our twenties looking to lease a new car. Still being a bit green about everyt at Rusnak MB in Arcadia! My husband and I are a young married couple in our twenties looking to lease a new car. Still being a bit green about everything we were a little nervous/intimidated about the whole process. We couldn't have come to a better place! From the moment we walked in we literally felt like royalty! Our salesman, Andy, was friendly and likable right from the beginning. He spoke with us about our needs, our concerns, questions (while making sure we stood very well hydrated with tea and coffee) taking all of this into consideration, he was able to recommend the perfect car for us! He explained in great detail the safety of the car which was our main concern (we have a 2 year old) and we were soon test driving our dream car. He was very thorough during the entire process and seemed to explain all my questions before I even asked them! We then met with the General Sales Manager, Tony, who made a point to introduce himself and make sure we were well taken care of. He also promised to do his absolute best to make sure we found a car that would fit our needs...and he did! We chose our dream car and can not stop staring out the kitchen window to see our beautiful Mercedes parked in front of our house! Jeff, the finance manager sat with us and presented us with all of our options, thoroughly explaining every detail. He was very patient in answering any questions I had (and there were a lot of questions!) All in all my experience was WONDERFUL and will recommend this dealership to all of my friends and family looking to purchase a car. I have to say, besides the beautiful car, the number one reason we chose to give our business to Rusnak MB Arcadia is because we want to keep coming back. When my lease is up in two years I definitely look forward to the same great service I had the pleasure of experiencing this weekend! Thank you Tony Zieman, Andy Tan, Jeff Toscas, and everyone at Rusnak MB, the receptionists, porters, for the wonderful experience! More
by TLS14
Employees Worked With
Anthony Ziemann, Jeff Toscas, Andy Tan, Rebecca So
March 01, 2014
Denise was amazing. I came in just looking around and ended up with a car. She talked me into it, not just because she was trying to sell a car but because the financing time was right. ended up with a car. She talked me into it, not just because she was trying to sell a car but because the financing time was right. More
by strikeuout
Employees Worked With
Denise Justice
January 15, 2014
I needed some service and they gave me a great price without any BS. SOLD! I wasn't impressed with the demeanor or sweat stains of the valet guys though. Candy our service consultant was very toleran without any BS. SOLD! I wasn't impressed with the demeanor or sweat stains of the valet guys though. Candy our service consultant was very tolerant of my jokes...so I'll be back :-) More
by iSteve
Employees Worked With
Candy
December 23, 2013
Bought my 2009 pre-owned c300 at Rusnak Arcadia from Mason. He was very helpful. The negative reviews are for the service department. The $300 oil change and $750 transmission flush seemed a little Mason. He was very helpful. The negative reviews are for the service department. The $300 oil change and $750 transmission flush seemed a little pricey for my first visit. I asked if thre were any coupons and my service rep said there are none available . I went online and found a coupon for half-off the transmission flush and brought it back to him. It was still an expensive visit but he should have been more helpful and honest instead of making me do the work. The other negative with Rusnak Arcadia service is the car wash. I have family members that have purchased cars from Beverly Hills and South Bay Mercedes dealerships. The complimentary car wash only takes half-hour. At Rusnak Arcadia it has ALWAYS been over an hour. I just heard today that Rusnak Arcadia is undergoing construction for the next TWO YEARS and not offering the car wash anymore. No plans to offer alternatives. Free car washes for life was communicated at the time of sale. There are so many top rated dealerships in Southern California. Why would you come here? More
by jasonhurst21
Employees Worked With
Ken Lau, Mason Cheung
December 02, 2013
So far had the best experience buying a new car. No need to haggle, best dealer in town, only place to find great service with a great price . He has a lot of patience and willing to show us the pros and co to haggle, best dealer in town, only place to find great service with a great price . He has a lot of patience and willing to show us the pros and cons of each vehicle he showed us. I will definitely be coming back for my next one. More
by JimmyMnky
Employees Worked With
November 26, 2013
Jimmy & Kati- The ABSOLUTE BEST car Mercedes BENZ Jimmy & Kati- The ABSOLUTE BEST car Mercedes BENZ dealership in souther california! Honest, respectful, and friendly people that will work their har Jimmy & Kati- The ABSOLUTE BEST car Mercedes BENZ dealership in souther california! Honest, respectful, and friendly people that will work their hardest to get you the price you want. I can honestly say that they are not in it for the money and have your best interest at heart. GO LOOK FOR Scott Hong!!!! Highly recommended... once you go Rusnak with Scott, you will come back for 2nd... thx we love the new E-Class More
by jimmy2751
Employees Worked With
November 20, 2013
Great service attitude with friendly assist in purchase advise. Car drives good and so happy about my new ML350. Their top sales Scott is becoming my friend now; he even assist me to arrange the accessory advise. Car drives good and so happy about my new ML350. Their top sales Scott is becoming my friend now; he even assist me to arrange the accessory installation from the dealer. What a A-Z full service I have ever experience. Thank you! 100% will see you again soon! More
by mikeyang
Employees Worked With
November 17, 2013
Where do I begin to tell the story of how fun buying a Benz can be, when you go to this dealer!!! First and foremost I must specify the person I deal with here is Alex, he's definitely the man to see if y Benz can be, when you go to this dealer!!! First and foremost I must specify the person I deal with here is Alex, he's definitely the man to see if you want to roll out in a Benz with the best deal possible! We have been leasing/buying cars from him almost on a yearly basis for the past 8 years straight and would not even consider going to anyone else. After having purchased a long lineup of MBs I went in a few days ago for my latest & greatest, a 2014 diamond white CLS550...what a solid ride, loving everything about it - the looks, drive, feel, it's perfect in every sense of the word! Now back to the establishment and individual that makes it happen for me each and every time... Alex is by far one of the most funniest, sincere, genuine, and honest people I've ever met and is consistently delivering first class service! If you're considering getting a Mercedes or even if you're not, go here anyway you'll be surprised the kind of magic they may able to pull for you (especially if you mention me, one of their fave VIPs lol) -- I don't mind you scoring some extra savings courtesy of my having purchased 7 cars from them haha. So go ahead and make your way over, make sure to start off your fun, fast & easy car buying experience by enjoying a cup of their yummy espresso lattes;) More
by Marbella
Employees Worked With
Alex Hovasapyan
September 07, 2013
I take my 2005 CL500 to only Rusnak for regularly scheduled service. I love the fact that I'm advised when major issues will require immediate attention, as opposed to being over sold for work when scheduled service. I love the fact that I'm advised when major issues will require immediate attention, as opposed to being over sold for work when it isn't absolutely necessary. Additionally, Rusnak offers a free $1,000 membership program for all service & parts, I really appreciate that! Rusnak's service department is 2nd to none! More
by denadiva
Employees Worked With
The Entire Service Dept.
