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Mercedes-Benz of Arcadia
Arcadia, CA
1,064 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,064 reviews
September 21, 2014
Excellent service from Andre Voglezon, Thank You! Great Experience. Andre Voglezon was very professional, helpful, friendly, and never gave pressure to his customer. He quoted me a great price on a 20 Great Experience. Andre Voglezon was very professional, helpful, friendly, and never gave pressure to his customer. He quoted me a great price on a 2013 C250 CPO and I bought it over the weekend. He listens to my concerns of the used car and will fix the imperfections that i noticed on the used car at a later date. He explained clearly at all the features and detail that the car can provide. Giving me a peace of mind of buying a car from here. I will definitely be back if i am buying a MB in the future and will recommend Andre and this dealer too all my friends and family! More
by ericchan.skec
Employees Worked With
Andre Voglezon
September 04, 2014
Thank you Scott Hong I leased my E350 this weekend from Scott. This is no time wasting deal , he quote me an unbeatable price that i decide to do it right way. He is nice I leased my E350 this weekend from Scott. This is no time wasting deal , he quote me an unbeatable price that i decide to do it right way. He is nice , professional, and never gives pressure on customer, which makes me feel he is like a friend to talk to. Highly recommend him to all of you. More
by hwz41
Employees Worked With
August 28, 2014
give me grate price andre voglezon make grate deal for me and i am very happy with my new car. i will recommed this dealer to my friend and my family. andre voglezon make grate deal for me and i am very happy with my new car. i will recommed this dealer to my friend and my family. More
by shirleyf09
Employees Worked With
Andre Voglezon
July 31, 2014
Thanks for my new car! Andrei was great, his professionalism and patience in explaining every detail was truly appreciated. I would recommend this Mercedes dealership t Andrei was great, his professionalism and patience in explaining every detail was truly appreciated. I would recommend this Mercedes dealership to my friends and family. Thanks Andrei! More
by Lindanorma
Employees Worked With
Andrei Kokhno
July 10, 2014
Highly Statifaction with Scott Hong I bought my mom's E350 from Scott Hong, very professional and patient with all my questions. Treat us like families, the great part is the price he of I bought my mom's E350 from Scott Hong, very professional and patient with all my questions. Treat us like families, the great part is the price he offered that you will never say NO. I will for sure come back and recommend him to all my friends. This is the guy you all need to meet with . Thank Scott. More
by Zhao Peng
Employees Worked With
July 08, 2014
Excellent Service! If you go to this dealer, you've got to look for Andre Volglezon! I took my friend there to check out the 2014 ML350 and right when we stepped into th If you go to this dealer, you've got to look for Andre Volglezon! I took my friend there to check out the 2014 ML350 and right when we stepped into the door, Andre was already there to assist us. We told him the options we wanted and he took us to take a look at the car immediately. Andre explained the details of the car very thoroughly and the feature I liked the most about is the Auto-Parking! It did took me quite a few attempts to learn it, but Andre very patiently showed me how to get it done! I test drove the car instead of my friend since she just passed her driving test so she didn't want to risk anything. My friend was just as amazed as I was because of the awesome features in the car! She purchased the car yesterday(7/8/14) and she's very satisfied with Andre's excellent service and of course her first new car! I would definitely recommend this dealership and remember to look for Andre if you want GREAT services. More
by TewBauss
Employees Worked With
Andre Voglezon
June 30, 2014
Great Service & Sales Rep My whole experience at Rusnak Arcadia was excellent. I would give every aspect of it a 10--from the sales to the receptionist to service. Andre Voglez My whole experience at Rusnak Arcadia was excellent. I would give every aspect of it a 10--from the sales to the receptionist to service. Andre Voglezon assisted us and did a very fine job sealing the deal. More
by Brian Fitz
Employees Worked With
Andre Voglezon
June 29, 2014
Be careful with Peter Liew !!!!! Initially we went to Rusnak Mercedes Benz in Arcadia, CA 91007 to meet Peter Liew, a Car Sales Person in there (We were referred by our Co-Worker). We Initially we went to Rusnak Mercedes Benz in Arcadia, CA 91007 to meet Peter Liew, a Car Sales Person in there (We were referred by our Co-Worker). We talked over the phone the day before and discussed the deal and we went there the next day. My wife picked the color she liked and we went to Peter Liaw's Office to start the paper works process. My wife was just asked as she could get a lower payment maybe. But Peter liew started insulting my wife said " If you wanna negotiate than talk to my sales person and you could talk to them for 5 hours and I don’t negotiate and don't have time for that because I am the Manager here", " And if you don't have money than don't buy the car ". WHAATT? I asked him to apology to my wife but he continued insulting by saying "Actually I don't want your business. I do this deal because of your friend". WHATT ???? I was extremely mad and asked him again to “sincerely” apology but he did not and even said " I'm already apology, what else do you want ?" When we said we cancelled, he did not hand me my Driver License but threw it at the desk and looked away from us. CAN YOU BELEIVE IT ????? I filled complain to his Sales Manager, Tony Zieman, but unbelievable I realized that, the Sales Manager was the same, didn't even care about the customer service too. So we decided to go to House of Imports Mercedes Benz in Buena Park on the same day. Talked to Alek Lekhtsikau, the Sales Person here. He listened to what we need and we got a MUCH MUCH better deal and better car value. Most importantly we got what is called "Customer Service". So Thank you so much Alek Lekhtsikau and House of Import, Inc you guys are the Best !!!! More
by CHK2014
Employees Worked With
Peter Liew
June 28, 2014
My first Mercedes Benz ALEX- he is the person you need to see!!! This recommendation is long over due yet even today, he didn't fail to continue to amaze me with customer ALEX- he is the person you need to see!!! This recommendation is long over due yet even today, he didn't fail to continue to amaze me with customer service!! It doesn't end when you purchase the car, that's only the beginning :) I tormented him for 8 long grueling hours before signing the papers and never once did he loose his cool or try to persuade me into something I didn't want. I'm a complicated customer and he has exceeded all my expectations of customer service - that in itself is amazing! Go see ALEX if your thinking of purchasing/ leasing your Mercedes. By the way, I still love, love, love my Mercedes - Thank you Alex!!! More
by mkusunag
Employees Worked With
Alex Hovasapyan
June 22, 2014
Denise justice is a liar OMG, Denise is liars, she told me that the color that I want is not in stock but she has one that same color with navigation in stock and she let me h OMG, Denise is liars, she told me that the color that I want is not in stock but she has one that same color with navigation in stock and she let me have it for the same price as the car without the navigation (there were three people witness) but I have to wait 1 day for her to get the car, the next day I came in she swallow her word. She told me she never say that, she wants to charge me more for the navigation. I was so mad and went to penske in west Covina and explain to a sale person (Stacy Huynh) and she sold me the car with the navigation with the price of the car without navigation I want to say thanks to Stacy and I don't recommend anybody to go to rusnak of Arcadia to buy a car More
by thommaone
Employees Worked With
Denise Justice, Denise Justice
