Mercedes-Benz of Arcadia

Excellent service and a very satisfied costumer I was already working with another dealership in the Los Angeles area when I came across Mercedes-Benz of Arcadia on google search. I decided to check I was already working with another dealership in the Los Angeles area when I came across Mercedes-Benz of Arcadia on google search. I decided to check it out because it was conveniently located 20 minutes from my house and i was impressed with their used car inventory. I had no appointment but was met by Andre promptly as my daughter and I made our entrance. We were also greeted by a pleasant young lady at the front desk. The facility in itself is very welcoming. The place gives you a certain excitement and the cars on display are no less than impressive. Service was above par from the get go. Andre did a tremendous job describing the various vehicles we were interested in. He went over the features in detail, often with demonstrations. He was very patient and showed remarkable tolerance with us as we asked numerous questions and looked several cars in the lot. Although Andre was our sales personnel, other staff members were constantly making sure that we were attended to and that we getting what we wanted. One staff member even brought us water as he took water to his clients. This is testament to the kind of service we experienced at Mercedes-Benz of Arcadia. Joanna in the finance department made us feel at home. She explained the details of our purchase thoroughly and listened attentively to all our questions and concerns. I was able to confirm that she left no stones unturned as i checked and crosschecked the paperwork. All our options and rights were also detailed. At the end of it all we were greeted by the manager who wanted to be assured that we were totally satisfied with the service received at Mercedes-Benz of Arcadia. More

love this dealership this dealership is one of the largest in California, so they have a large inventory to choose from. The sales team, especially Scott Hong, is very kn this dealership is one of the largest in California, so they have a large inventory to choose from. The sales team, especially Scott Hong, is very knowledgeable and will give you a great deal on the car. They understand what true customer service means! More

Very helpful sales staff My experience at Rusnak was great! I came here to see Billy Kwan to buy for my cousin. Billy was able to reschedule his appointment so that he would b My experience at Rusnak was great! I came here to see Billy Kwan to buy for my cousin. Billy was able to reschedule his appointment so that he would be able to see me right away even though I called him the day I wanted to go to Rusnak. He got us a good deal on the C300 with all the features my cousin wanted. Everything went by quickly and we were very happy with the car and the service we received. We will definitely come back! More

Great Service!!!! We decided to visit (Rusnak Mercedes of Arcadia) and we met with Denise Oka-Justice, who not only made our experience very pleasant, but also made it We decided to visit (Rusnak Mercedes of Arcadia) and we met with Denise Oka-Justice, who not only made our experience very pleasant, but also made it very quick with no hassles. My spouse and I are very happy and got a GREAT deal on a brand new 250 CLA, I was beyond excited to drive off in my dream car. The facility itself is beautiful, comfortable, and inventory is very impressive. Their staff is amazing and is all about their customers and ensuring you are happy with your purchase. To add they are extremely helpful with no pressure, no stress. Best quality service we have ever received at a dealership. Denise Oka-Justice was amazing, and very helpful with our purchase. Anyone who is in the market to purchase a mercedes I highly recommend this dealership, and ask for Denise she will take GREAT care of you! We will definitely be returning customers. Thank you Denise!!! More

Good service! Good service as always! We are very happy abt the good quality of service at the new location. We will hope to have more opportunity to work with PJ N Good service as always! We are very happy abt the good quality of service at the new location. We will hope to have more opportunity to work with PJ Nan in the future. Thank you. More

Marvelous Andre Voglezon @ Rusnak took care of me and got me in the car of my dreams, so happy these days driving in my new mercedes benz, he made a dream beco Andre Voglezon @ Rusnak took care of me and got me in the car of my dreams, so happy these days driving in my new mercedes benz, he made a dream become a reality, thank you Andre!! More

Second time lease This past Sunday, I leased my second Mercedes at Rusnak. Both times I worked with Billy Kwan because he made my first impression with Rusnak a great o This past Sunday, I leased my second Mercedes at Rusnak. Both times I worked with Billy Kwan because he made my first impression with Rusnak a great one. Billy is super friendly, professional, knowledgable, & cares about his customers. Furthermore, the valet & service department are always super friendly everytime we bring in our car for service as well. It would be difficult to ever get a car anywhere else in the future. More

Simply the Best! I deeply appreciated the high level of the professionalism, care and quality of work at your dealership. I would absolutely recommend you guys to all I deeply appreciated the high level of the professionalism, care and quality of work at your dealership. I would absolutely recommend you guys to all my friends and family members. Many thanks! More

Scott and Rebecca made this a great experience! Scott promised a price and the car was ready when we get there. Everything is what we expected and if you need a benz, give Scott Hong a call. Scott promised a price and the car was ready when we get there. Everything is what we expected and if you need a benz, give Scott Hong a call. More