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Mercedes-Benz of Arcadia
Arcadia, CA
1,104 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,105 reviews
April 21, 2025
Came in with family to return their lease and help them with the process. To be clear, we had an absolutely fantastic experience here. Let’s start with some history and establish the historically bad here with the process. To be clear, we had an absolutely fantastic experience here. Let’s start with some history and establish the historically bad here for context: We came in for a lease return following a pretty poor experience with our first gen GLB. It was riddled with small electronics and misc issues within the first 100 miles. No that’s not a typo, borderline lemon it was that bad. We barely drove it 100 ish miles and already had noises and what might as well been a Christmas tree on the dash. However because these issues, and there were many, were small and not catastrophically bad in terms of safety and driveability, there was only so much we could do (or wanted to waste time doing). All of the issues were either addressed after multiple visits or simply not addressed at all after being given a half baked reason. We were literally told a loud squeaking noise on cold start and one that came back longer drives were “characteristic” of the vehicle because they “started a few other GLB’s on the lot and it made the same noise”. I’ll let the readers process that (it was fixed TWO years later btw). A real shame at the end of the day, but let’s chalk it up to bad luck and 1st gen issues (production location of the GLB aside). To be clear, my family and I have been customers of this dealership for over 10 years now and have always had good experiences up until the GLB, just wanted to highlight this experience after not having very many redeeming factors up until we met Isabelle. Now the good, and I cannot stress this part enough in my thanks: I don’t often write reviews, least of all for dealerships, but considering what a fantastic experience we had at Mercedes-Benz Arcadia recently, I really felt compelled to do so. After a number of not so great experiences during our GLB ownership, something we shared upon sitting down, Isabelle was quick to acknowledge it and immediately took the steps to help us get into what we wanted. She not only took the time to get to know both of individually, but also made it personable and more importantly, organic. We all know what these conversations are for, but to have it done on a way where it wasn’t forced and life experiences are shared goes a long way. All of this to say, it felt like less of a forced or rush transaction, and more of a conversation first. Something you’d be hard pressed to find in sales now, especially in so automotive sales in any capacity. Isabelle made sure we were able to look at any vehicle we wanted, even if it was parked in a dark corner of the cosmos. She went and grabbed each vehicle and pulled it right up for us to take a look at, even if it was the same spec, same color. She made sure we were sure of what we wanted before discussing anything else and really took the time to do it. She also fought for the numbers we had in mind and did everything she could to make it happen vs the ol’ wait and bait approach. Isabelle was an absolute 11/10 from start to finish. She was patient, understanding, detailed, and very attentive to our needs. A rare find in the automotive sales let alone auto service industry. If I owned or managed this dealership in any capacity, I would fight to retain this woman and promote her at all costs. We will definitely be coming back to Mercedes-Benz of Arcadia for another vehicle and will certainly refer people to this dealership again. Many thanks to Isabelle W. for her patience and generosity. Special thanks to Finance Manager Billy Kwan as well for the very quick and efficient paperwork process. Your kindness and generosity does not go unnoticed. To the management at Mercedes-Benz Arcadia, if you ever stumble upon this or catch wind of it, please do give Isabelle and Billy our many thanks. They deserve recognition for their exemplary service. More
by Elau1
April 17, 2025
Great customer service! Sam & Bo found me the car I want and made the buying process easy & fast! Bo even delivered the car to me which was so convenient since I am not near Sam & Bo found me the car I want and made the buying process easy & fast! Bo even delivered the car to me which was so convenient since I am not nearby the dealership. Thanks guys! More
by Judy
April 16, 2025
On March 31st, 2025, I went to this dealership to test drive a car and hopefully trade in my car and buy a car. We were there all of an hour and they did not even negotiate or give me a good price on my drive a car and hopefully trade in my car and buy a car. We were there all of an hour and they did not even negotiate or give me a good price on my trade in. They gave me one offer only with an inflated apr and a deflated price for my trade in, so we left. Krystal was no help at all!!! So then on April 5 we went to Mercedes Benz of South Bay in Torrance and they treated us like royalty. They gave us a great trade in value for my Ford Explorer and I bought a GLB 250. I do not recommend this dealership at all! Going to another dealership was the best decision I made. Thank you Mercedes Benz South Bay Torrance you are the best!!!! More
by rhondaaraiza
Employees Worked With
Krystal Cortez
April 09, 2025
Great dealership and had the opportunity to meet/talk with Roberto Boratto several times. He is very professional, informative and attentive. I appreciated most was the neutral, factual information void with Roberto Boratto several times. He is very professional, informative and attentive. I appreciated most was the neutral, factual information void of pressure sales tactics that is so apparent and annoying with other salespeople. Thank you Roberto Boratto!! More
by solymar1212
Employees Worked With
April 08, 2025
Great facility , professional and knowledgeable staff and first class customer service! I would highly recommend MB Arcadia if you are looking for Mercedes Benz. first class customer service! I would highly recommend MB Arcadia if you are looking for Mercedes Benz. More
by Lu yin
Employees Worked With
Other Employees :
Nailah - Mercedes specialist
April 07, 2025
Mercedes-Benz of Arcadia was my first choice when I started looking for a new car, and I'm glad I went there. I was fortunate to work with Roberto Boratto as my sales consultant—he was knowledgeable, p started looking for a new car, and I'm glad I went there. I was fortunate to work with Roberto Boratto as my sales consultant—he was knowledgeable, patient, polite, and provided excellent customer service. The rest of the team: Celina, the finance manager, and David, who helped me to set up the app, were also extremely helpful and patient throughout the entire purchasing process. Thank you all for the great service! More
by Eman Basta
April 06, 2025
The dealership has good variety and good customer service. The dealer Kevin Wang helped me out with testing out different models and find me good deal! service. The dealer Kevin Wang helped me out with testing out different models and find me good deal! More
by nguyenevy7
April 01, 2025
I was pretty set on buying the car but not sure if Arcadia Rusnak will be the right place for me, I had so far experience only with West Covina location where I bought my previous MB. Hands down Arcad Arcadia Rusnak will be the right place for me, I had so far experience only with West Covina location where I bought my previous MB. Hands down Arcadia is the place you want to get your MB and if you have ability to ask for Roberto please do. Because of Roberto, his polite, knowledgeable approach, patience and advice driven by genuine interest of trying to match the best vehicle to customer needs, I bought the car the same day I walked into this dealership. I felt like I was guided through the process without being pressured. And this was very refreshing. The rest of the team: finance person, IT who set up the MB app were also super helpful and personable. Overall A+ experience. More
by Bozena
Employees Worked With
March 27, 2025
I had a wonderful purchase experience at the Arcadia Mercedes Benz dealership. Everyone was extremely helpful and made the entire process effortless. An extra big thanks to Dilan, he was my amazing sale Mercedes Benz dealership. Everyone was extremely helpful and made the entire process effortless. An extra big thanks to Dilan, he was my amazing sales associate who made the buying process incredibly enjoyable! More
by Gloria R
Employees Worked With
March 27, 2025
Kevin Wong's service is professional and friendly and meets my needs and saves time. meets my needs and saves time. More
by mimisychao
Employees Worked With
