Mercedes-Benz of Annapolis

I called to ask about someone putting air in my tires and JR said come by between these hours.. When I arrived a young man greeted me and asked if I was here for service. I stated I just needed air in my ti JR said come by between these hours.. When I arrived a young man greeted me and asked if I was here for service. I stated I just needed air in my tires. He quickly assisted. Then Tony asked me if I’d like a car wash and I was so delighted because my work schedule has prevented me from having the time! When I went in the waiting area Ronan greeted me and asked how he could help. He is always personable. This is why I will always drive from Baltimore to this service department! They are top notch! More

Mercedes-Benz of Annapolis Service Center is a well-run organization. When i make an appointment, the receptionist is always pleasant and efficient. Chuck has been my go-to service advisor for years. Profe organization. When i make an appointment, the receptionist is always pleasant and efficient. Chuck has been my go-to service advisor for years. Professional, polite & always makes me feel welcome. Even those years when I was buying old, inexpensive "toys", he was very thorough about explaining the car's situation and answered all my questions with great patience. When I drop off my car, I'm usually out of there into my loaner car within 10 minutes. Communication is second to none as I always know what is going on with my car, time frame, cost etc. Thanks Chuck& MBA-SC for all the good work! More

Great price during the negotiation process. All questions were answered. I’ll be back for another Mercedes from Annapolis Mercedes. All questions were answered. I’ll be back for another Mercedes from Annapolis Mercedes. More

If there were more than 5 stars to rate Mia, I would give them without a heart beat. She is absolutely hands down the best. I came in to trade in my Honda accord for a convertible C class. While she had othe them without a heart beat. She is absolutely hands down the best. I came in to trade in my Honda accord for a convertible C class. While she had other buyers calling her for that vehicle, she stuck to my side and got me my C class. She made the process so smooth and so easy to work with and definitely understands your situation. If you come to this dealership, just ask for Mia, you won’t regret it. More

Mia Castle was an absolute pleasure to work with when I was looking to trade in my old Mercedes-Benz for a newer model. She took the time to understand my specific needs and preferences. Mia was patient an was looking to trade in my old Mercedes-Benz for a newer model. She took the time to understand my specific needs and preferences. Mia was patient and never pressured me to make a decision, which can be such a rarity these days! Her friendly and approachable demeanor made the entire car-buying experience enjoyable. I highly recommend Mia Castle if you're in the market for a new or used vehicle. She's a true professional who will go above and beyond to help you find the perfect car. More

bought a used Mercedes convertible (2020) this summer and from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next d from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next day the tire pressure light went on- for BOTH front tires- and we also went out to drive the car to the gas station and the second key they gave us did not work at all. We called the dealer who said to put air in the tires and that they should "normalize" - which we did and further instructed us to go to the Bethesda Mercedes dealer to have them change the key battery. We went to Bethesda Mercedes and they informed us that the key we had been given did not need a battery - that it is the wrong key for the car and needed to be switched for the correct one. We immediately called the dealer to ask for a solution and they kept moving us around to different voice mails. We called over ONE DOZEN times - no response. So finally we drove the car to the dealership (which is a one hour drive each way from our house) and got up there and were told we were lying- that the key we had been given had been correct and worked when we bought it or that conversly it must belong to another Mercedes we own!!! WE DO NOT OWN ANOTHER MERCEDES! After a rude and non-productive conversation they took the additional key and told us they had "no solution" and that they would get back to us. We are waiting for an appropriate, professional resolution promptly. Truly a terrible experience and disreputable. We hope it comes to a successful ending shortly. More

Excellent service from sales representative (Andrew Gallagher, sales managers (Dean Cunningham and Asher Chaudry), and business manager (Larry Cash). Very professional and pleasant. They were all very Gallagher, sales managers (Dean Cunningham and Asher Chaudry), and business manager (Larry Cash). Very professional and pleasant. They were all very patient and accommodating to make sure that I purchased the car that I wanted. The finance representative got an excellent interest rate for me. It was better than what I was getting on my own. A+ service all around. More

Exceptional experience! Working with Darrell Gough was a pleasure. He's extremely professional, attentive and very knowledgeable about the Mercedes brand. I wouldn't hesitat Working with Darrell Gough was a pleasure. He's extremely professional, attentive and very knowledgeable about the Mercedes brand. I wouldn't hesitate to recommend him! More

Mia is the ultimate sales professional. Mia made the entire process of leasing a new Mercedes incredibly easy. Look no further than Mia if you are considering a Mercedes Benz. Mia made the entire process of leasing a new Mercedes incredibly easy. Look no further than Mia if you are considering a Mercedes Benz. More

Clearly communicated what I needed done and gave me options. Thank you so much Alex options. Thank you so much Alex More