Mercedes-Benz of Annapolis

My husband and I went into the Mercedes Dealership in Annapolis with the intention of just looking at a suv for me. After talking to the salesman and going for a test ride we decided to purchase the ML Annapolis with the intention of just looking at a suv for me. After talking to the salesman and going for a test ride we decided to purchase the ML350. I am enjoying my first Mercedes-Benz very much and this is one of the reasons I felt I would participate in this survey. Thank you, T Roberts More

Steve McElroy - no pressure tactics, went out of his way to research the used car's service history and warranty information. I researched the car I wanted for 3 months; this dealer had the best price withi to research the used car's service history and warranty information. I researched the car I wanted for 3 months; this dealer had the best price within 200 mile radius. My wife and I test drove the car. Went home to think about making offer. Negotiated price over a couple of emails. Steve and Michelle even got me a very low interest rate. Came to the dealer the next day to sign paperwork, within 30 mins. we were driving home the car I've been dreaming of for years. Some folks are intimidated about going to a mercedes benz dealership, but everyone at mercedes benz annapolis was welcoming, courteous and accommodating. More

Steve McElroy had excellent knowledge of Mercedes products and allowed me to test car for one day before buying and then got me in and out of sale in one hour. Steve even helped me transfer personal products and allowed me to test car for one day before buying and then got me in and out of sale in one hour. Steve even helped me transfer personal property from trade-in to new car on a cold night so I could keep an appointment. And then Steve met me a few days later to show me how nav system works. I could not have been been better served. More

I have owned BMW, Audi, and a previous Mercedes(from another MB dealer) and I found that MB Annapolis was by far the best. They were efficient, friendly, easy to work with, and cooperated well with my s another MB dealer) and I found that MB Annapolis was by far the best. They were efficient, friendly, easy to work with, and cooperated well with my schedule. The entire process was the best car buying experience I have had in 20 yrs! Thanks to MB Annapolis: I love my new GLK!! More

I have never been treated with this level of professionalism before, with any car I've owned, and there have been many. It made no difference that it was a pre-owned Mercedes, they treated me a professionalism before, with any car I've owned, and there have been many. It made no difference that it was a pre-owned Mercedes, they treated me as if I was buying new and made me feel appreciated. Jim Turk, the salesman, walked me through every aspect of the car before I drove away, even while standing in the rain,. One incredibly great experience! More

What a great experience! I started online and got an immediate response with exactly the information I asked for - no "call me and let me try to help you" like many others. And it was followed up by a p immediate response with exactly the information I asked for - no "call me and let me try to help you" like many others. And it was followed up by a personal call. So I e-mailed with a few more questions, again getting prompt responses and decided this was the dealership I wanted to visit. Well, of course I was not intending to walk away with a new Mercedes on the first visit; but not just Doug, but several other employees stopped by, introduced themselves and wanted to see how they could help and they all wanted to make me feel comfortable with the price and car that I was looking to buy. There was a definite effort to agree on a price that I had in mind. Bottom line, I had my car in the garage within a few days! Now mind you I haven't figured out all the gadgets, but have been assured I can stop by any time and as many times as needed. Now I'm a little obsessive - found a little scuff. "No problem - bring it in and we'll take care of it." I love it! Thanks to the crew at the Annapolis Mercedes dealership. I hope my experience with service, when the time comes, is a great as sales. More

It was a pleaseure buying a car from this dealership. Beginning with my first phone call to Mr. Benso, until my car was delivered, Mr. Benso went above and beyond to meet my needs,including staying after Beginning with my first phone call to Mr. Benso, until my car was delivered, Mr. Benso went above and beyond to meet my needs,including staying after hours on several occasions to meet my schedule. Mr. Benso went as far as washing the car I eventually purchased himself (in a suit and tie), after hours and during a snow storm, so I could see it cleaned up. Although I bought a previously owned vehicle, I felt like I was treated the same as if I was buying a car off the showroom floor. The dealership was very accomodating to my needs, including the sales manager's personal attention. This dealership really understands how to provide customer service. I have dealt with this organization on many occasions and will continue to do so. Mr. Benso is very professional and extremely knowledgeable about the Mercedes product. He went out of his way to explain all of the cars options/features. I would highly reccomend Mr. Benso and the dealership as the entire staff made the experience wonderful. More

The reason for this review is to let the public know what a wonderful experience my husband and I had buying a Mercedes-Benz. Granted it was used, but what a beautiful vehicle. In any event, our salesperson, a wonderful experience my husband and I had buying a Mercedes-Benz. Granted it was used, but what a beautiful vehicle. In any event, our salesperson, Casey Duffy, was not only pleasant and personable but very accommodating as far as getting us in the car and out the door. Wait,it wasn't like that. It was even better. There were some scratches on the vehicle, it was an 01, and I wasn't happy, so what did Casey do? He had all the scratches painted, the car was spotless inside & out. I couldn't have been more pleased. Think about it. A ten (10) year old. Did Casey really have to do all he did? Not really. But because he's the great salesperson he is, he went above & beyond and we would go back to Mercedes of Annapolis in a heartbeat. Thanks Casey More

This was one of my best experiences working with a car dealer. All comms with the Wayne Discuss were excellent and the vehicle was in pristine shape. The entire staff was very friendly and they answered dealer. All comms with the Wayne Discuss were excellent and the vehicle was in pristine shape. The entire staff was very friendly and they answered all my questions in a timely manner. To make things better for me, Wayne actually delivered the vehicle to my place (4 hrs drive). I highly recommend this dealer and see myself doing business with them again! More

From the time we entered the showroom, Jim Turk made us feel comfortable. By patiently taking us for test rides in severable automobiles, he guided us to the car that we felt best fit our needs. Jim's afte feel comfortable. By patiently taking us for test rides in severable automobiles, he guided us to the car that we felt best fit our needs. Jim's after sale follow-up has been enthusiastic and efficient. This is the latest purchase we have made at Mercedes Benz of Annapolis. Jim has maintained our past positive experience. More