Mercedes-Benz of Annapolis

This was by far the most enjoyable car buying experience in large part to our salesperson Casey Duffy. He was attentive to our needs,knew the product and was willing to go the extra mile to make it happen. in large part to our salesperson Casey Duffy. He was attentive to our needs,knew the product and was willing to go the extra mile to make it happen. He is a young man with a great future as he can relate well to the needs of his customers. The finances were handled in a professional and timely manner by Michelle Nordquist who had all paper work promptly completed and who took the time to explain each aspect of the transaction, As prior customers over the years we were welcomed back. Management of our financial needs were professionally handled by Larry Graberstein and Drew Litherland that enabled us to purchase not one but two vehicles. We were extremely pleased that this team work permitted everyone to walk away with a fair and reasonable deal. The product of course speaks for itself. Thank you all for the experience and pleasure of doing business with you again!!! The rating was more than justified More

I certainly did not think I would buy a new car 2 days after my initial call. Casey was wonderful and no pressure. I feel I received a very good deal on my new MB wagon. after my initial call. Casey was wonderful and no pressure. I feel I received a very good deal on my new MB wagon. More

What a truly great car-buying experience. Casey was very What a truly great car-buying experience. Casey was very courteous, patient, friendly, professional, and knowledgeable. From our initial meeting in What a truly great car-buying experience. Casey was very courteous, patient, friendly, professional, and knowledgeable. From our initial meeting in the showroom, up through delivery, and even post-delivery, he answered all of my questions very promptly with straightforward, no bs answers. In addition, his price was very competitive with the other area dealerships. Also, thanks to Tom, the delivery paperwork session was smooth and painless. Highly recommended. More

I recently purchased a 2010 C300 4Matic Luxury Sedan from Mercedes-Benz of Annapolis. From the start I was treated exceptionally well and they absolutley are the most professional car dealership I have ever Mercedes-Benz of Annapolis. From the start I was treated exceptionally well and they absolutley are the most professional car dealership I have ever worked with. They made sure the Certified Pre-Owned Vehicle I purcahsed was like a new car purchase and took all steps to make me 100 percent satisfied. Doug was extremely knowledgeable and Tom got me the best financing available. I would send all my friends to this dealership. -Rick Boulay Jr, Chester, Md More

We initially went to the dealership to get a price on an ML350 for my wife and we ended up purchasing two cars. The individuals we dealt with were of the highest degree in professionalism and customer servi ML350 for my wife and we ended up purchasing two cars. The individuals we dealt with were of the highest degree in professionalism and customer service. Everyone was extremely knowledgable and willing to answer all questions. It was the best car purchasing experience of our lives and we walked out of the dealership with two new cars. We were treated very well and feel that the negotiation process on the price of the two cars was favorable. We trusted all the people we interacted with during the purchase from the sales side all the way through the finance side. We would highly recommend this dealership based upon our experience. They are truly great people to work with every step of the way. Mike and Jackie Mattingly More

Awesome sales experience - great price! Wayne was a pleasure to work with, along with the entire sales, service and finance teams. I would recommend this dealership to anyone. pleasure to work with, along with the entire sales, service and finance teams. I would recommend this dealership to anyone. More

Thank you for exceptional service This is just a note Thank you for exceptional service This is just a note to let you know how pleased I was with the service I received from the staff of Mercedes-Benz Thank you for exceptional service This is just a note to let you know how pleased I was with the service I received from the staff of Mercedes-Benz of Annapolis. Tom and Drew were very helpful, but especially Jim Turk. I bought a 2010 Mercedes-Benz GLK with Jim, and he made the car buying experience so painless. Jim went above and beyond to make sure that my mother and I purchased the car of my dreams and that all our needs were met. This included picking me up, dropping off my new car, and giving a step by step instruction of all the features that the car had to offer. Service like this is rare, and I don’t want my appreciation to go unstated. Thank you so much for going to such great lengths to make sure I was purchasing the best car for my needs and within my budget. In this day and age good customer service is often difficult to find, and I feel it is important that it be recognized. So, I want to again sincerely thank Tom and the staff of Mercedes-Benz of Annapolis for their prompt and attentive service while I was shopping, and for helping me buy my “Dream” car. Thank you for your commitment to good customer service. Keep up the good work. Sincerely, Faith Maupin More

This is the third new vehicle that I have purchased from this dealership. The attention, product and price have always been excellent. Great service--Great cars. this dealership. The attention, product and price have always been excellent. Great service--Great cars. More

Went to another Mercedes Benz dealer in Baltimore, MD before making the trip to Annapolis. The dealer in Baltimore was unwilling to deal and were not very friendly. When in Annapolis the transaction wa before making the trip to Annapolis. The dealer in Baltimore was unwilling to deal and were not very friendly. When in Annapolis the transaction was very easy and everyone I worked with was great. Next time I will not waste my time going anywhere else beside Mercedes Benz of Annapolis. More

After conducting an internet search for a 2010 Mars Red GLK with tan interior, navigation system and rearview camera, we located only 2 available for sale in the U.S. The one with lower mileage and lower c GLK with tan interior, navigation system and rearview camera, we located only 2 available for sale in the U.S. The one with lower mileage and lower cost was at Mercedes Benz - Annapolis, MD. We live in Oklahoma and had never purchased a car online before, but sent an email to the dealership to inquire more about the car. Jim Turk contacted us within just a few minutes. He was gracious in answering all our questions and made us feel totally at ease that what we were viewing online and what he was telling us about the car was what we would actually get. We gave him a credit card deposit over the phone to hold the car until we could work out payment/pickup arrangements. A few hours and phone calls later, we had flights reserved for a trip 2 days later to Maryland to pick up the car. Upon our arrival, Jim picked us up at the airport and took us to the dealership where the hospitality was wonderful! We drove the car and it was EXACTLY as Jim told us - not one thing was wrong with this car. We then spent time with Tom Stancavage in finance to finalize all the paperwork. Honestly, we dreaded the "finance guy" due to the typical pressure to purchase optional insurance, etc., but Tom was low-key, pleasant and enjoyable. He also secured a loan rate for us that was much better than anything we found. Jim then spent time with us explaining all the car's features, even though it was past closing time on a Saturday. Thanks to Jim (and Tom) this was by far, the best car buying experience we've ever had and we will not only do business with them again - even from Oklahoma - we'll encourage our friends here to do so as well. This is a dealership you really can trust! More