Mercedes-Benz of Annapolis

This was my first Mercedes purchase. I was nervous yet excited about the process. The total experience from beginning until now has been exceptional due to the professionalism, knowledge, organization, c excited about the process. The total experience from beginning until now has been exceptional due to the professionalism, knowledge, organization, coordination, and execution of the friendly, patient and courteous staff. All of my many questions were thoroughly answered. It was indeed a pleasure to work with Derek, Thomas and Ben. Derek Nedd is an adept at sales; he was fantastic, providing a high degree of quality service. Thomas ensured that signing the dotted lines meant that you had options, information to make an educated decision, and that all things were in proper order. Ben's smile, assurance, and professionalism will move any customer to do business with this dealership. I will highly recommend Mercedes-Benz of Annapolis should anyone mention that they are considering purchasing a vehicle. I am looking forward to my continued association with this dealership. Thanks, Mercedes-Benz of Annapolis. You made my car buying experience a great one! More

I'm a returning customer--The Annapolis Mercedes Benz dealership has a great atmosphere!! Absolutely no pressure, and no BS--these folks are great! They're very knowledgeable, personable, and direct. dealership has a great atmosphere!! Absolutely no pressure, and no BS--these folks are great! They're very knowledgeable, personable, and direct. They aim to please and take care of their customers. I'll definitely be back! More

From the inital phone call to inquire about the R-Class, Wayne was a pleasure! I have had over 10 car buying experiences and this one was by far the best! Wayne was very knowledgeable about the vehicle and Wayne was a pleasure! I have had over 10 car buying experiences and this one was by far the best! Wayne was very knowledgeable about the vehicle and answered all of my questions with ease! The process was fast and there was no pressure at all. I felt very comfortable talking with staff and the entire department was friendly. It felt good to have the general manager to come out thank me for my purchase and make sure everything was great! The Customer Service was exceptional! I will be back for many cars to come! I felt welcomed to the family!!! Thanks!!! More

MIchael Benzo was terrific. There was absolutely no high pressure sales approach. He was helpful, informative and went to every length to assure customer satisfaction. The Sales Manager Drew, was also a p pressure sales approach. He was helpful, informative and went to every length to assure customer satisfaction. The Sales Manager Drew, was also a pleasure to deal with. I'm looking forward to buying in the future and would recommend this dealership to my best friends. More

Doug Bouslog guided me from start to finish through the process of buying and servicing a used Certified Mercedes-Benz. He was always very patient, friendly, thorough, and knowledgeable. He answered ever process of buying and servicing a used Certified Mercedes-Benz. He was always very patient, friendly, thorough, and knowledgeable. He answered every question I had or else immediately found and conveyed the answer to me. I highly recommend his expertise and this dealership, if you are looking for a used or new Mercedes. Don E. Brown More

My wife and i walked in without an appointment and we were approached by Michael Benso to ask if he may be of assistance or could he help us find a specific individual. This was comforting in that he was were approached by Michael Benso to ask if he may be of assistance or could he help us find a specific individual. This was comforting in that he was offering to arrange for either himself or someone else to assist us. I suggested that Michael was the one that should assist us which he promptly helped us view available vehicles. Michael spent approximately 2 hours with us on our first visit then another hour when my wife returned. He responded appropriately to my request and my questions. Mr. Benso introduced us to Drew, the sales manager, and between Michael, Drew and ourselves we were able to finalize the sale of our new to us mercedes. The dealer is rated very highly because of the actions of Mr Benso and the sales manager Drew because simply put the employees are the dealership. The dealership is no better than the customer's exposure to the employees and experience while at the dealership. So far it's been very good. Thank you Gordon & Barbara Calvert, Jr More

We purchased a 350E Mercedes-Benz from Annapolis Mercedes-Benz today. Overall it was a great experience from beginning to end. Our salesperson, Casey Duffy, was very professional and the sales mana Mercedes-Benz today. Overall it was a great experience from beginning to end. Our salesperson, Casey Duffy, was very professional and the sales manager, Drew Litheuland, was not pushy. Overall, it was a positive and pleasant experience in the world of car buying. Lourdes and Jerry Hergenroeder More

Mercedes Benz of Annapolis was the BEST dealer I have ever conducted business with; I left totally satisfied with my purchase. Wayne and Michelle provided the best customer service and helped me get the ever conducted business with; I left totally satisfied with my purchase. Wayne and Michelle provided the best customer service and helped me get the best deal and financing possible. I would recommend anyone who's looking for a vehicle to try this dealer first. Their service and knowledge is impeccable. More

Wow what an awesome experience with Robert and Michelle from start to finish. Both of these individuals are a great team and catered to all my needs during the process of buying my new car. They took great from start to finish. Both of these individuals are a great team and catered to all my needs during the process of buying my new car. They took great care in explaining everything making my visit to Annapolis very nice. I have purchased a few cars but not like this and I must say when it comes time for to trade my car in I will on your door step. I would love to deal with these two wonderful people again. Great asset to your company and to the sales team. More

My wife ( Kathy ) and my grandson ( Dillon ) and I went to their website and seen a used car we liked, when we arrived at the dealership, we were gretted by a very nice receptionist. Then we were introduce to their website and seen a used car we liked, when we arrived at the dealership, we were gretted by a very nice receptionist. Then we were introduced to Wayne, Wayne showed us the car we interested in. there was no pressure during our transaction. Wayne is a awesome sales represenitive. He was very nice and not at all pushy. This was the best car buying experience that I have ever had. The Mercedes benzs team of Annapolis is Great. Thanks again Wayne. Thanks Kenny More