Mercedes-Benz of Annapolis

Great experience We met with Brian Sturgeon to look at a Mercedes SUV. He was great. He took his time with my husband and I, he explained all the features of the car We met with Brian Sturgeon to look at a Mercedes SUV. He was great. He took his time with my husband and I, he explained all the features of the car, and he followed up on all our questions. Highly recommend Brian for your car buying experience. More

Great Experience at Mercedes Benz of Annapolis Casey Duffy is a great sales rep at Mercedes Benz of Annapolis. My recent purchase process of the 2015 C400 4Matic is seamless thanks to Casey. Than Casey Duffy is a great sales rep at Mercedes Benz of Annapolis. My recent purchase process of the 2015 C400 4Matic is seamless thanks to Casey. Thank you again. More

Purchasing a car THE WAY it should be! I purchased a SUV from MBA, which is the first time I had dealt with this local dealership. I was greeted immediately by a courteous employee who dir I purchased a SUV from MBA, which is the first time I had dealt with this local dealership. I was greeted immediately by a courteous employee who directed me to the friendly and efficient receptionist. Within two minutes Michael Hiesener introduced himself and it was all uphill from there. He prioritized the "wants" of my search by the time I had my fifth sip of MBA coffee. Delicious! Michael was informative, knowledgeable of the product line, allowed me to choose options for myself, and in general answered all my questions without hesitation. Michael's professional attitude and ability to "listen" made this car purchase an effortless effortless. I would greatly recommend this spotless dealership and Mr. Michael Hiesener to anyone interested in one of these fine automobiles. More

Sales Review When I arrived at the Annapolis dealer the manager and Andrew always greeted me with a warm smile. Andrew explained everything very thoroughly from th When I arrived at the Annapolis dealer the manager and Andrew always greeted me with a warm smile. Andrew explained everything very thoroughly from the paper work to the functions of the car. They were very patient and you never feel rushed or pushed into doing something you don't want. Out of all the Mercedes Benz dealers I've been to, this one has the best sales team. More

Car buying made easy and enjoyable I recently purchased a 2014 SL 63 from Mercedes-Benz of Annapolis. My sales associate was Brian Sturgeon. If you are looking for a Mercedes go to this I recently purchased a 2014 SL 63 from Mercedes-Benz of Annapolis. My sales associate was Brian Sturgeon. If you are looking for a Mercedes go to this dealership and work with Brian. I have bought many cars from many different places and people. This was by far the most enjoyable experience I have had. Brian is a professional no nonsense guy. There were no games. The price was right and the deal was good (trade-in, financing, etc). Dustin was the finance guy and he made it simple and straightforward. Great explanations but no hard sell on the extra services. More

Awesome customer service, awesome price Mike McNicolas and Derek Nedd are true professionals who love what they do and it shows. I traveled two hours plus to the dealership and it was worth Mike McNicolas and Derek Nedd are true professionals who love what they do and it shows. I traveled two hours plus to the dealership and it was worth every minute. Mikes responsiveness to questions and Derek's knowledge of the MB were like none I've ever seen. Dustin's finance expertise was spot on and there wasn't a question he couldn't answer. Can't wait to come back. Best car expeirience I ever had. More

No problems It was definitely a good experience. Brian was clear and honest, The finance person was also very nice Everyone at the dealership was extremely friend It was definitely a good experience. Brian was clear and honest, The finance person was also very nice Everyone at the dealership was extremely friendly and polite. ,I would buy again Thanks Brian More

Now I understand what everyone has told me After looking for a convertible for nearly 9 months, I had settled on two very different options.. A Jaguar XK8 offered by Annapolis Jaguar or a Merce After looking for a convertible for nearly 9 months, I had settled on two very different options.. A Jaguar XK8 offered by Annapolis Jaguar or a Mercedes SLK 320 offered by MB of Annapolis. I was approached outside by Natalia Milbourne who offered a test drive of the SLK. I agreed. She went inside and I followed shortly after having a closer inspection of the vehicle's exterior. Once I stepped inside I was greeted (overwhelmingly) by an extremely eager gentleman who, once realizing I had been picked up by Natalia, turned off the theatrics quickly and left. The process to test drive a vehicle at this dealership is insane. Besides the usual copy of my license etc. we spent nearly 25 minutes filling out a silly questionnaire asking questions that stopped just short of my blood type. After two trips back to her manager to "get his approval on the answers and content" we finally went outside to start the test drive. I was asked during the drive what other vehicles I was looking at....to which there was a negative comment for everything..."oh that rides so rough"..."too heavy of a car".."Iv'e driven it and didn't like it" etc. etc. The comments grew tiring and prevented a legitimate discussion about the car. I was told from the beginning that the vehicle was a Certified Pre-Owned vehicle. It wasn't until after the test drive I was informed it was not a CPO vehicle-THAT is a big deal. After a brief discussion with the sales manager (who seemed about as uninterested in our conversation and my presence as possible) I left. To this day, not a single follow up phone call, email or mailed item has ever been sent. Natalia was very pleasant but did not exude confidence or certainty. I bought the Jaguar and it was a top-notch experience from start to finish. More