Mercedes-Benz of Annapolis

I had a positive experience at this dealership and would recommend them to those interested in Mercedes recommend them to those interested in Mercedes More

We had a great experience with Arella and the remaining Mercedes team! We purchased our car in our first trip. Arella was super helpful, friendly, and worked with us to get a discount that Clara led the de Mercedes team! We purchased our car in our first trip. Arella was super helpful, friendly, and worked with us to get a discount that Clara led the deal for us the same day. More

It was a pleasure working with Darnel. I highly recommend him. Great customer service skills. I highly recommend him. Great customer service skills. More

Ronan is always super helpful and knowledgeable and he always finds time to answer my questions .... always finds time to answer my questions .... More

I had an excellent buying experience. I have been looking online for this specific car for over a year. When I saw the advertisement for it I knew I had to move fast. Andy Gallagher is kn I have been looking online for this specific car for over a year. When I saw the advertisement for it I knew I had to move fast. Andy Gallagher is knowledgeable, friendly and fast. The price of the car was very competitively priced and they valued my trade fairly from the jump. I like working with personable people who enjoy what they do for a living and enjoyed my car buying experience. Highly Recommend! More

Casey Duffy, was one of the best sales representatives, I’ve worked with at a Mercedes dealership. I have been working with him, for a few months, deciding wether to by a 2023, SL55, or build one. In this I’ve worked with at a Mercedes dealership. I have been working with him, for a few months, deciding wether to by a 2023, SL55, or build one. In this whole process in working with Casey, he is a pleasure to deal with. I bought my last Mercedes at HuntValley Mercedes, and I found that all of the sales representatives over there are obnoxious, to the point where I was so disgusted from no one returning my phone calls, Iwent into the dealership, and requested to deal with the manager. Casey is very personable, answers any questions you have about the vehicle you want to buy in length, is not pushy, gives you his honest opinion on what ever your decision might be, and I can tell you it is one of my best experiences I have had, in building my SL 55 with him. If you are looking to buy or lease a car, Casey Duffy is the guy to see at Annapolis Mercedes. More

Alex is always professional with a great smile. He gives you a very reasonable turn-around on call backs with text or voice messages. Gets you in and out as soon as possible with excellent service He gives you a very reasonable turn-around on call backs with text or voice messages. Gets you in and out as soon as possible with excellent service, and if a loaner is needed, you can count on Alex to do whatever he can. More

My Mercedes-Benz GLB needed replacement and repairs of the front chrome strip assembly and two front sensors and my expert advisor Alex who knows my car just as well as I do for the past three years let m the front chrome strip assembly and two front sensors and my expert advisor Alex who knows my car just as well as I do for the past three years let me know that I cant put off repairing it forever. Alex let me know that this was going to cost a little more than what I normally have been paying on average for service and to make it hurt as least as possible he set me up with a 2023 Mercedes GLB Loaner with only 1300 miles on the odometer for five days. When I picked my car up on Friday it once again looked like it did when I bought it in 2020 from the dealership! I also want to thank Chuck for filling in and setting me up with a loaner for my appointment when Alex had a day off. Chuck immediately jumped in to help me and the teamwork shown by Chuck made me feel like family and I went home knowing that I would be taken care of during the day of my appointment and that is exactly what happened. More

I have always received excellent service from this dealership! This most recent visit was because of a recall. Steve Nevitte made sure that I had the right loaner, kept me apprised of the service to b dealership! This most recent visit was because of a recall. Steve Nevitte made sure that I had the right loaner, kept me apprised of the service to be done, and notified me immediately when my car was ready. He is always very professional and understanding of circumstances. Additionally, the gentleman who washed and cleaned my car, did an outstanding job! I take great care of my Mercedes and so did he! It looked ‘showroom’ new! I regret that I didn’t ask for his name!! I have been a customer here since 1997 and have loved my six cars and this dealership. Casey Duffy is fantastic in the sales office. I think this is my third car with him. The office staff are always helpful~very professional, and friendly. I like the individual attention given to customers. (I’ve noticed how others are treated.) It’s nice to see and experience this in an impersonal world. More

Mr Woods was great, he was able to solve my problem with courtesy and professionalism. Mr Woods is very knowledgeable, he knew just what to do. courtesy and professionalism. Mr Woods is very knowledgeable, he knew just what to do. More