Mercedes-Benz of Annapolis

Kudos to Derek! He was an amazing salesman and knew quite a bit about the car. Took the time to show us and set up quite a few options on the SUV. He stayed in commu He was an amazing salesman and knew quite a bit about the car. Took the time to show us and set up quite a few options on the SUV. He stayed in communication with both my husband and I to make the process smooth. Very personable and we even enjoyed conversations about his cat. We also had a great experience with the dealership. From the receptionist all the way to the finance office. Larry was our financial manager and we had worked with him before and the experience was great both times. Thank you team at Mercedes Benz of Annapolis! More

Bing was great! His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. More

Casey was amazing from start to finish. I had limited time to get the car and get back to work and he got me out of there as fast as he could. Knew the car well, was super helpful and fri I had limited time to get the car and get back to work and he got me out of there as fast as he could. Knew the car well, was super helpful and friendly. Overall a great experience. Thank you!! More

My experience was very pleasant from the moment I arrived. The receptionist Kim greeted me by name upon my arrival. She made me feel appreciated as a customer, was extremely personable, friendly, eff arrived. The receptionist Kim greeted me by name upon my arrival. She made me feel appreciated as a customer, was extremely personable, friendly, efficient, I could go on and on. Kim offered me refreshments, held a pleasant conversation with me and from that moment, I knew that I was in for a positive experience at Mercedes-Benz of Annapolis. Arella, my sales consultant came in on her day off to handle my transaction. I was already sold on the vehicle, so there was very little effort required to get me to sign on the bottom line. I informed her that I already had financing in place, but Arella mentioned that Allen would have access to several other options and that MBOA would love to handle my financing needs as well. Allen came and introduced himself and from the moment we spoke, I felt like I had a friend for life. Allen was a joy from the very start. His demeanor was completely out of character for a finance guy, most are cold and stiff, not Allen, he made me feel welcomed and valued instantly. Allen asked me a few questions, and said he’d get right back to me. I was not prepared for what happened next. Allen congratulated me on my credit score and said, “have I got a surprise for you”…. I was offered 2.99 % financing, over 60 months. I almost cried… The financing through one of my other financial intuitions was 4.99 %, but it was based on 36 months. My note would have been almost four hundred dollars more per month and I would have also paid more in finance charges, for a shorter repayment term. I could not have imagined a better agreement. To top it all off, when I returned to pick up the vehicle, Asher gifted me dinner for my daughter and I at a nice restaurant in Annapolis. Allen, Asher and I had been smack talking about football, relationships, etc., and it felt like I was just shooting the breeze with friends that I had know for years. Sorry to be so long winded, but the level of service I received at Mercedes-Benz of Annapolis, was incredible and well deserving of praise and acknowledgement. I am extremely pleased with the overall experience at MBOA. They have a great operation throughout the entire dealership. I can’t praise MBOA enough. Overall, it was the absolute best customer service I have experienced, in a very long time. Keep up the great work, it is very refreshing to experience in this day and age and unfortunately not the norm in today’s society. Another satisfied customer… Lloyd L. Celistan More

Very knowledgeable of vehicles. Always keep me informed of my vehicle status. Very professional & always a pleasant person to work with. As long as I owe the one i have or another Always keep me informed of my vehicle status. Very professional & always a pleasant person to work with. As long as I owe the one i have or another Mercedes would always want him as my service advisor! Keep up the good work! More

I called to ask about someone putting air in my tires and JR said come by between these hours.. When I arrived a young man greeted me and asked if I was here for service. I stated I just needed air in my ti JR said come by between these hours.. When I arrived a young man greeted me and asked if I was here for service. I stated I just needed air in my tires. He quickly assisted. Then Tony asked me if I’d like a car wash and I was so delighted because my work schedule has prevented me from having the time! When I went in the waiting area Ronan greeted me and asked how he could help. He is always personable. This is why I will always drive from Baltimore to this service department! They are top notch! More

Mercedes-Benz of Annapolis Service Center is a well-run organization. When i make an appointment, the receptionist is always pleasant and efficient. Chuck has been my go-to service advisor for years. Profe organization. When i make an appointment, the receptionist is always pleasant and efficient. Chuck has been my go-to service advisor for years. Professional, polite & always makes me feel welcome. Even those years when I was buying old, inexpensive "toys", he was very thorough about explaining the car's situation and answered all my questions with great patience. When I drop off my car, I'm usually out of there into my loaner car within 10 minutes. Communication is second to none as I always know what is going on with my car, time frame, cost etc. Thanks Chuck& MBA-SC for all the good work! More

Great price during the negotiation process. All questions were answered. I’ll be back for another Mercedes from Annapolis Mercedes. All questions were answered. I’ll be back for another Mercedes from Annapolis Mercedes. More

If there were more than 5 stars to rate Mia, I would give them without a heart beat. She is absolutely hands down the best. I came in to trade in my Honda accord for a convertible C class. While she had othe them without a heart beat. She is absolutely hands down the best. I came in to trade in my Honda accord for a convertible C class. While she had other buyers calling her for that vehicle, she stuck to my side and got me my C class. She made the process so smooth and so easy to work with and definitely understands your situation. If you come to this dealership, just ask for Mia, you won’t regret it. More

Mia Castle was an absolute pleasure to work with when I was looking to trade in my old Mercedes-Benz for a newer model. She took the time to understand my specific needs and preferences. Mia was patient an was looking to trade in my old Mercedes-Benz for a newer model. She took the time to understand my specific needs and preferences. Mia was patient and never pressured me to make a decision, which can be such a rarity these days! Her friendly and approachable demeanor made the entire car-buying experience enjoyable. I highly recommend Mia Castle if you're in the market for a new or used vehicle. She's a true professional who will go above and beyond to help you find the perfect car. More