Mercedes-Benz of Annapolis

Chuck was awesome, very knowledgeable, straight forward and honest. I will never go anywhere else to have my Merceds serviced. GREAT customer service. and honest. I will never go anywhere else to have my Merceds serviced. GREAT customer service. More

Larry Cash is not a honest financial manager. He takes advantage of people by selling them products that they don’t need. I was totally disappointed in the service that he provided. He takes advantage of people by selling them products that they don’t need. I was totally disappointed in the service that he provided. More

Arnita was such a pleasure to work with. I came in with an SUV in mind, and Arnita immediately showed me the car I described. Arnita was kind and patient and had expertise in my vehicle. Thi I came in with an SUV in mind, and Arnita immediately showed me the car I described. Arnita was kind and patient and had expertise in my vehicle. This was the best experience I have ever had in purchasing a car. Arnita is very valuable and deserves all of her flowers. This is my first Mercedes purchase, and I will be a lifelong customer. My mom now wants to make a purchase with Arnita. I can not forget Mr. Larry Cash, he explained everything so thoroughly and was also so kind during my visit. Dream team for sure at Annapolis! Thank you so much for such a great experience. More

Mia & the Annapolis team were outstanding. They made my first purchase with them seamless. With many facets to the transaction, they did not miss a beat. Mia in particularly. Her follow up and They made my first purchase with them seamless. With many facets to the transaction, they did not miss a beat. Mia in particularly. Her follow up and expertise in such matters showed from start to finish! Thanks, Mia More

Arella was the best! She was attentive and answered all my questions! I will recommend her to my family & friends! She was attentive and answered all my questions! I will recommend her to my family & friends! More

My experience at Mercedes-Benz of Annapolis was phenomenal!! Casey made the process as simple as can be! The business manager Larry was also great to work with! Huge thanks to the Sales manager Dea phenomenal!! Casey made the process as simple as can be! The business manager Larry was also great to work with! Huge thanks to the Sales manager Dean as well! Every person I interacted with was phenomenal! Great team work and morale! You guys are all doing a great job and Mileone is lucky to have you guys! More

Derek Nedd guided me seamlessly through the entire process of purchasing my new vehicle. From the moment I stepped into the dealership, Asher Chaudry warmly greeted me, setting the tone for a positive process of purchasing my new vehicle. From the moment I stepped into the dealership, Asher Chaudry warmly greeted me, setting the tone for a positive experience. Derek's knowledge about the vehicles MB offered was impressive; he provided detailed information, answered all my questions, and ensured I felt confident in my decision. His dedication to excellent customer service was evident in every interaction. Not only was Derek informative, but he also made the entire trade-in and leasing process efficient and hassle-free. Even going into financing with Allen Belcher was seamless with the docusign technology for finalizing the purchase order for my lease. Thanks to everyone’s expertise and professionalism, I left the dealership feeling satisfied and excited about my new purchase. Derek, Asher and Allen’s attentive approach truly made a difference, earning them top marks in customer service. More

Arella Berger, Exceptional Customer Service. My wife and I recently had the pleasure of working with Arella, and she exceeded all of our expectations. From the moment, we stepped into the showro My wife and I recently had the pleasure of working with Arella, and she exceeded all of our expectations. From the moment, we stepped into the showroom, she greeted us with warmth and professionalism. Arella took the time to understand our needs and preferences, and she went above and beyond to accommodate our vehicle build requests. She communicated well throughout the process and kept us up-to-date on our vehicle statuses. Her transparency and honesty throughout the process is greatly appreciated. Moreover, she made the entire purchasing experience seamless. I highly recommend her as a salesperson to work with. In the end, we drove off the lot with 2 of our dream vehicles. Overall, we recommend Arella Berger to anyone in search of a premium automotive experience. Five stars doesn't do justice to the level of service she provided. Thank you Arella for exceeding our expectations. More

My car has been serviced twice at Mercedes-Benz of Annapolis and Steve is my service advisor. He has provided excellent service and guidance. I trully appreciate all he does from scheduling the appoin Annapolis and Steve is my service advisor. He has provided excellent service and guidance. I trully appreciate all he does from scheduling the appointment, to arranging a loaner car if needed, to keeping me abreast of what services are done. Thank you Steve More

Darrell Gough was amazing. He educated on the experience of buying a Mercedes used and new. He was very helpful. Even though the car of my choice was not available in my pri He educated on the experience of buying a Mercedes used and new. He was very helpful. Even though the car of my choice was not available in my price range, he took my information and will let me know if he sees anything in the future. I will definitely recommend him to family and friends. More