Mercedes-Benz of Anaheim - Service Center

Dave did his best to serve us We brought in our Sprint chassis motorhome made by Winnebago because an ESP warning message came on as we were traveling. Dave, the service advisor, We brought in our Sprint chassis motorhome made by Winnebago because an ESP warning message came on as we were traveling. Dave, the service advisor, got our RV seen within an hour without an appointment. After the mechanics completed their evaluation, we were told that diagnostics could be done because a rodent had built a nest in the engine compartment and likely had eaten the wiring precluding the diagnostics from being read. We made arrangements with Dave to have the RV checked the next day to determine the extent of damage, clean out the rodent nest, and repair as needed so the diagnostics could be read. We also contacted our insurance company and began a claim. At the end of the second day, Dave contacted us and said that everything was working fine and that no repairs were needed. The mechanic who had attempted the diagnostics the day before had used the wrong equipment. There was no need for the RV to have been seen the third day. Dave was most apologetic that we were inconvenienced and billed us as little as he could. We appreciate Dave's candor and professionalism. He embodies customer service expected of Mercedes-Benz and has earned our respect in spite of the circumstances. Thanks, Dave. More

Service The service was excellent. The adviser Jean was very helpful and provided excellent customer service. I was provided with a loaner auto. and that w The service was excellent. The adviser Jean was very helpful and provided excellent customer service. I was provided with a loaner auto. and that was very helpful. More

Gary Williams Great Service Adviser I brought my car in and was greeted by Gary Williams service adviser. Gary is outstanding in providing excellent customer service. He kept me updated I brought my car in and was greeted by Gary Williams service adviser. Gary is outstanding in providing excellent customer service. He kept me updated with repair and time completion. He is also very knowledgeable. Thank you Gary. More

Great Experience Craig has been my service rep now since I started going to this dealership 2 and 1/2 years ago. He has always been pleasant, trustworthy and gone ab Craig has been my service rep now since I started going to this dealership 2 and 1/2 years ago. He has always been pleasant, trustworthy and gone above and beyond for me. I wouldn't trust anyone else with my Mercedes. He is great at his job and deserves the credit and recognition. More

Great Service!!!! Timely, helpful ...just always a great experience 😁 Never had a bad experience , but I can say It gets better each time Thanks for everything La Timely, helpful ...just always a great experience 😁 Never had a bad experience , but I can say It gets better each time Thanks for everything Larry More

outstanding !! I like working with Dave Luirette -bottom-line guy .. very friendly and totally professional and very trustworthy - I feel very comfortable with Dave I like working with Dave Luirette -bottom-line guy .. very friendly and totally professional and very trustworthy - I feel very comfortable with Dave ,never a bad experience .. as a business owner all I can say is congratulation Mercedes of Anaheim - Dave is representing you well More

Very Pleased I brought my car in for service. It was very easy....great experience. Jean was a pleasure to work with. I would bring my car back. I brought my car in for service. It was very easy....great experience. Jean was a pleasure to work with. I would bring my car back. More

Great customer service Clear communication, attentiveness, responsive and knowledgeable. Jamison took care of every detail, making the whole process very easy for, me ensuri Clear communication, attentiveness, responsive and knowledgeable. Jamison took care of every detail, making the whole process very easy for, me ensuring my expectations were met. More

B Service of Mercedes at Mercedes-Benz of Anaheim Hills I went with an appointment on Saturday 5/21/16. Waiting time was minimum. Service Manager Evan Nguyen was extremely courteous. He took care of what I I went with an appointment on Saturday 5/21/16. Waiting time was minimum. Service Manager Evan Nguyen was extremely courteous. He took care of what I needed including replacement of wood trim pieces which was asked about a year back during warranty period. Loaner vehicle was provided and the car in service was returned on Monday in perfect condition. More

Efficient, informative customer service It is clear that customer satisfaction is of utmost importance. We were met when we drove in and correctly informed as to how long service would take. It is clear that customer satisfaction is of utmost importance. We were met when we drove in and correctly informed as to how long service would take. In addition, we found the customer lounge to be comfortable and inviting. More