Mercedes-Benz of Anaheim - Service Center

Service Excellent Service, wonderful customer service, Very professional and detailed oriented. Very organized & structured. Beautiful facility & very clean. Excellent Service, wonderful customer service, Very professional and detailed oriented. Very organized & structured. Beautiful facility & very clean. No waiting time, very quick took care of my concerns. Highly recommend this dealership. More

Recall and Warranty Service My visit to your dealership was to address a recall on the driver side air bag and a check engine light. I arrived at 6:30 AM and promptly at 7:00 AM, My visit to your dealership was to address a recall on the driver side air bag and a check engine light. I arrived at 6:30 AM and promptly at 7:00 AM, I was greeted by Gary Williams - Team Service Manager. Gary advised me that the airbag replacement would take almost 2 hours and that the shop technicians didn't start until 8:00 AM. After filling out the paper work, Gary escorted me to the customer lounge and pointed out the beverages and pastries that were available and encouraged me to help myself. A short time later, Gary came to the lounge and told me that the air bag replacement had started and seeing that I was working on a lap top advised me of the available work stations/desks. A short time later, Gary came to tell me that the check engine light was caused by a faulty catalytic converter that was covered by the vehicle warranty and that it would take several hours too cool down so that it could be replaced. He then offered to have one of the staff drive me to a local fast food restaurant to pick up something for lunch. Gary visited me several more times to give me updates and to see if there was anything that I needed. Shortly before 3:00 PM, he came to tell me that my vehicle – a Winnebago motor home on a Sprinter 3500 chassis was ready to go. I was totally impressed by Gary’s personal attention to me and the many courtesies extended to me by the staff of your dealership. More

Maintenance completed My visit was for unexpected maintenance. The service was excellent at all levels. From the minute that I pulled up till I left. No complaints. MB of My visit was for unexpected maintenance. The service was excellent at all levels. From the minute that I pulled up till I left. No complaints. MB of AH always has taking care of me. I stay faithful to my service writer, Michael Stowell & salesman, Shelly Lazoff. More

DuPont service Work was performed in a timely manner. Service personnel friendly and helpful. I’m not providing 25 words. This part of the survey is too demanding. Work was performed in a timely manner. Service personnel friendly and helpful. I’m not providing 25 words. This part of the survey is too demanding. More

Warranty Because the problem on my 2006 CLS500 had an extended warranty to 2020, the problem was fixed with no charge to me. I have never had this happen bef Because the problem on my 2006 CLS500 had an extended warranty to 2020, the problem was fixed with no charge to me. I have never had this happen before and it was a nice early Christmas present. The people I worked with were friendly and efficient, especially Michael Aldaco who kept us apprised of the fix-it progress. The work was somewhat extensive but we had the car back in 2 days. More

Again a caring, knowledgable and extra effort service job by On Oct. 17 I took our C300 sedan in for a company recall correction. Working in tandem Anew , young representative, Michael Acalco and long -time expe On Oct. 17 I took our C300 sedan in for a company recall correction. Working in tandem Anew , young representative, Michael Acalco and long -time expert Gary Williams turned an annoyance into a pleasant hour at Caliber motors. To insure a worthwhile visit theyincluded a wide range safety check and a hand car wash to let me know that I was appreciated. As I have reported before Gary W. is an expert on Mercedes as well as being a person of extra scope and insight. Michael was a polite representative who was pleasingly successful' Wonderful people. More

Brakes and suspension I was very pleased with all levels of work, from service to completion of work. The service writer was very detailed and did what he could to keep me I was very pleased with all levels of work, from service to completion of work. The service writer was very detailed and did what he could to keep me informed. More

Perfect outcome but bumpy process My first visit to the service dept. was to update the software in my car to get the mbrace service working. I was told by the mbrace people that it wo My first visit to the service dept. was to update the software in my car to get the mbrace service working. I was told by the mbrace people that it would only take a few minutes. So I made an appointment by phone and arrived on time. The service advisor (Jerry) was really nice and helpful, but he didn't seem to know I had an appointment so I had to explain the situation all over again. Not a huge deal, but their internal communication could be better. Jerry also told me my car wouldn't be ready for about 4 hours, which seemed excessive given the work to be done and the fact that I had an appointment. However, the outcome was exactly what I'd hoped for and that's what matters most. They have a comfortable owner's lounge area and my car was ready within 2 hours, which I appreciated. More

Easy, Easy, Easy Called ahead and was easy to get service advisor. Ordered part and made appointment. Car was done early. I like they text me progress reports and I ca Called ahead and was easy to get service advisor. Ordered part and made appointment. Car was done early. I like they text me progress reports and I can pay before I get there More

Great Service. Michael was very nice and helpful with all the questions that I had about services needed on my car, Thank you very much for your help. Michael was very nice and helpful with all the questions that I had about services needed on my car, Thank you very much for your help. More