Mercedes-Benz of Anaheim - Service Center

Great service though long wait Good communication from the team and they took good car of my car. The only issue is that the windshield swap is a 1/2 day job and it took 5 business Good communication from the team and they took good car of my car. The only issue is that the windshield swap is a 1/2 day job and it took 5 business days before my car was ready for pick up. More

Had my car services. Easy and efficient. Thank you Had my car services for the first time. Jamison Reiners was very professional. The gentleman who checked me in is always friendly and smiling. Than Had my car services for the first time. Jamison Reiners was very professional. The gentleman who checked me in is always friendly and smiling. Thank you! More

Always Great Experience The service staff at Mercedes-Benz of Anaheim Hills are always courteous and helpful and make the service experience as easy as possible. I will brin The service staff at Mercedes-Benz of Anaheim Hills are always courteous and helpful and make the service experience as easy as possible. I will bring my car again! More

Oil Change and Service B Went smoothly, quickly and without any issues. Advisor was friendly, knowledgeable and helpful. He was able to offer me solutions on issues that he Went smoothly, quickly and without any issues. Advisor was friendly, knowledgeable and helpful. He was able to offer me solutions on issues that he saw and suggestions on what to do in the future. Will return to see him. More

Professional and friendly I met Kellin yesterday, he was professional and friendly and helpful. My regular service advisor is Mike Stowell. He wasn't available, but he is al I met Kellin yesterday, he was professional and friendly and helpful. My regular service advisor is Mike Stowell. He wasn't available, but he is always courteous, professional, friendly, helpful. We appreciate your staff very much, thank you! More

Service Kellin Carter has been a great service advisor Who has been providing best service for us as a Mercedes customer.. Kellin is very knowledgeable about Kellin Carter has been a great service advisor Who has been providing best service for us as a Mercedes customer.. Kellin is very knowledgeable about his job as a service advisor. More

Great Job I have been servicing my vehicles with you for years and have always been completely satisfied. Gary Williams is the best. I feel my car is safe in I have been servicing my vehicles with you for years and have always been completely satisfied. Gary Williams is the best. I feel my car is safe in his hands. Thanks for another great service. More

Gustavo was excellent! Gustavo and the team took excellent care of me. From the time I pulled up to the time I left, the service was fantastic. It was greatly appreciated Gustavo and the team took excellent care of me. From the time I pulled up to the time I left, the service was fantastic. It was greatly appreciated More

Worst MBZ repair shop I've dealt with WORST SERVICE DEPARTMENT, HIGHLY DUPLICITOUS AND UNETHICAL FROM MY EXPERIENCES, THEY LIE STRAIGHT TO YOUR FACE. 2ND AND LAST TIME I WILL USE THIS COMP WORST SERVICE DEPARTMENT, HIGHLY DUPLICITOUS AND UNETHICAL FROM MY EXPERIENCES, THEY LIE STRAIGHT TO YOUR FACE. 2ND AND LAST TIME I WILL USE THIS COMPANY. WE DROPPED OFF A WORK VAN, MERCEDES SPRTINER BECAUSE IT WAS STUCK IN LIMP MODE. ABOUT THE SAME TIME FRAME RECEIVED A LETTER FROM MBZ USA STATING THIS IS AN ISSUE THAT THEY ARE EXTENDING THE WARRANTY ON. OUR WORK VEHICLE WAS IN THEIR SHOP OVER A WEEK, WE CONTINUED TO CALL TO SEE WHEN IT WOULD BE READY. THE DIAGNOSTIC FEE I AGREED TO WAS $179.95. THEY DETERMINED THE PROBLEM CAUSING OUR SPRINTER TO GO INTO LIMP MODE WAS A FUSE IN THE WRONG SLOT. $570.00 ($390 OVER THE DISGNOSTIC FEE I APPROVED) LATER AND NOT A SINGLE PART CHANGED I PICKUP THE VAN. THE FOLLOWING DAY I NOW HAVE A DIESEL EXHAUST FLUID LEVEL WARNING, THE DAY AFTER THE VEHICLE STATES THERE ARE "8 STARTS REMANING". THE VEHICLE IS NOT DRIVABLE. IN ADDITION THEY WANTED $500 MORE TO CHANGE THE FUEL FILTER ($69 OEM ONLINE AND A 15 MINUTE JOB). IN 2008 I HAD ANOTHER INCIDENT WITH THIS DEALERSHIP. MY SL 500 MERCEDES HAD RECEIVED SOME CHIPS IN THE HOOD FROM A GRAVEL TRUCK. I BROUGHT THE VEHICLE TO MERECEDES TO BE COLOR SANDED. I WAS TOLD THE CHIPS ARE TOO DEEP AND THE ENTIRE HOOD WOULD HAVE TO BE STRIPPED AND REPAINTED FOR $1800 I APPROVED. WHEN THE VEHICLE WAS READY FOR PICKUP I INSPECTED THE HOOD, AND GUESS WHAT I FOUND.. 2 OF THE ORIGINAL PAINT CHIPS WERE REMANING. WHEN I CALLED THE MANAGER OVER HE LIED TO MY FACE AND SAID THE ENTIRE HOOD WAS REPAINTED , AFTER I POINTED OUT THE CHIPS HE DIDNT KNOW WHAT TO SAY.. I HAD ALREADY PAID FOR THE PAINT JOB. More

Mercedes benz Anaheim service center From arrival point to service was excellent, staff friendly and felt welcomed . Thank you Dave and everyone I appreciate your customer service we lov From arrival point to service was excellent, staff friendly and felt welcomed . Thank you Dave and everyone I appreciate your customer service we love Mercedes. More