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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
847 Reviews
Call Service Center (714) 777-1900

847 Reviews of Mercedes-Benz of Anaheim - Service Center

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May 30, 2022

Great experience,awesome service attendant. I would come back for all my future service.thank you More

by dsteven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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May 10, 2022

This dealership has excellent service department n good service adviser Brian Been a customer for years. More

by Wbdj1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian kim
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April 18, 2022

Excellent customer service and support team. Car repaired with minimal inconvenience and down time and problem resolved. More

by gcrain13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 19, 2022

Very customer friendly, courteous, and helpful. Great service for the car. Drop off and pick up was very convenient and rides were very much appreciated. More

by doggycakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hyun Kim
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March 07, 2022

Recall and warranty issues completed very quickly. We had a pending trip which they took into consideration. More

by Joeadamic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service coordinator
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March 06, 2022

Service was prompt and tech was well informed and knowledgeable. Resolved problem quickly. Thank you. More

by stgil
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 23, 2022

They provided a loaner vehicle and kept me up to date on the diagnosis and progress of the repairs. Everything about the experience was totally professional and organized. I am 100% satisfied! More

by Panamera Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Proud
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January 23, 2022

Mercedes Anaheim does not complete requirements for CPO vehicles. This dealership cuts corners, providing false information that later costs the client nothing but expensive issues related to their unethic More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Boccio, Mike Dehdashti
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Jan 24, 2022 -

Mercedes-Benz of Anaheim responded

Mr. Kevin Milbry, This statement is incorrect as we have communicated to you on multiple occasions that during the CPO inspection of your 2016 C300 performed on August 8th 2019, four new tires were installed and a 4 wheel alignment was performed. In case of any further questions or concerns please feel free to come in person or contact Management to re-review the work performed on your vehicle. Thank you, Mercedes-Benz of Anaheim

Jan 24, 2022 -

Kevin responded

Mercedes Anaheim did not complete requirements for Certified Pre-Owned Vehicle that brings a premium purchase price in exchange for a vehicle that meets minimum criteria. No alignment was completed as documented on Vehicle Master Inquiry (attached) for CPO that’s required to be executed prior to the sale of the vehicle. The VMI lists all work done on vehicle, there is no record of any alignment performed by Anaheim Mercedes during CPO, there was no alignment completed at any time by Anaheim Mercedes required when installing four (4) new tires. Service of the vehicle was not completed for CPO as clearly documented on the detailed Vehicles Master Inquiry. Vehicle was clearly not properly Certified prior to sale of vehicle. I do not appreciate these antics from Mercedes of Anaheim dealership. I do expect Anaheim Mercedes to immediately rectify lack of fully executing CPO with full reimbursement of $580.04.

November 27, 2021

My service advisor, Kellin Carter, provided excellent service in keeping me informed on the status of my car through completion of the warranty work. More

by Paul B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellin Carter
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October 29, 2021

Excellent service and not a long wait for completion. Service advisor was very helpful and gave me a good overview what was going to be done at this service. More

by g8wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Aldana Jr
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