Mercedes-Benz of Anaheim - Service Center

Maintenance completed My visit was for unexpected maintenance. The service was excellent at all levels. From the minute that I pulled up till I left. No complaints. MB of My visit was for unexpected maintenance. The service was excellent at all levels. From the minute that I pulled up till I left. No complaints. MB of AH always has taking care of me. I stay faithful to my service writer, Michael Stowell & salesman, Shelly Lazoff. More

DuPont service Work was performed in a timely manner. Service personnel friendly and helpful. I’m not providing 25 words. This part of the survey is too demanding. Work was performed in a timely manner. Service personnel friendly and helpful. I’m not providing 25 words. This part of the survey is too demanding. More

Warranty Because the problem on my 2006 CLS500 had an extended warranty to 2020, the problem was fixed with no charge to me. I have never had this happen bef Because the problem on my 2006 CLS500 had an extended warranty to 2020, the problem was fixed with no charge to me. I have never had this happen before and it was a nice early Christmas present. The people I worked with were friendly and efficient, especially Michael Aldaco who kept us apprised of the fix-it progress. The work was somewhat extensive but we had the car back in 2 days. More

Again a caring, knowledgable and extra effort service job by On Oct. 17 I took our C300 sedan in for a company recall correction. Working in tandem Anew , young representative, Michael Acalco and long -time expe On Oct. 17 I took our C300 sedan in for a company recall correction. Working in tandem Anew , young representative, Michael Acalco and long -time expert Gary Williams turned an annoyance into a pleasant hour at Caliber motors. To insure a worthwhile visit theyincluded a wide range safety check and a hand car wash to let me know that I was appreciated. As I have reported before Gary W. is an expert on Mercedes as well as being a person of extra scope and insight. Michael was a polite representative who was pleasingly successful' Wonderful people. More

Brakes and suspension I was very pleased with all levels of work, from service to completion of work. The service writer was very detailed and did what he could to keep me I was very pleased with all levels of work, from service to completion of work. The service writer was very detailed and did what he could to keep me informed. More

Perfect outcome but bumpy process My first visit to the service dept. was to update the software in my car to get the mbrace service working. I was told by the mbrace people that it wo My first visit to the service dept. was to update the software in my car to get the mbrace service working. I was told by the mbrace people that it would only take a few minutes. So I made an appointment by phone and arrived on time. The service advisor (Jerry) was really nice and helpful, but he didn't seem to know I had an appointment so I had to explain the situation all over again. Not a huge deal, but their internal communication could be better. Jerry also told me my car wouldn't be ready for about 4 hours, which seemed excessive given the work to be done and the fact that I had an appointment. However, the outcome was exactly what I'd hoped for and that's what matters most. They have a comfortable owner's lounge area and my car was ready within 2 hours, which I appreciated. More

Easy, Easy, Easy Called ahead and was easy to get service advisor. Ordered part and made appointment. Car was done early. I like they text me progress reports and I ca Called ahead and was easy to get service advisor. Ordered part and made appointment. Car was done early. I like they text me progress reports and I can pay before I get there More

Great Service. Michael was very nice and helpful with all the questions that I had about services needed on my car, Thank you very much for your help. Michael was very nice and helpful with all the questions that I had about services needed on my car, Thank you very much for your help. More

MY DEALERSHIP OF CHOICE FOR 32 YEARS I drive by Fletcher Jones Motorcars of Newport Beach, 5 minuted from my home to go to Mercedes-Benz of Anaheim and ALL that that implies. I drive by Fletcher Jones Motorcars of Newport Beach, 5 minuted from my home to go to Mercedes-Benz of Anaheim and ALL that that implies. More

great experience I've got taking care quite fast, and service was very good for a recent recall on a fuse on my C300. The service was pretty well handled by Gerardo Te I've got taking care quite fast, and service was very good for a recent recall on a fuse on my C300. The service was pretty well handled by Gerardo Temores. Tnanks for prompt service More