Mercedes-Benz of Anaheim - Service Center

Fast and Efficient! This was my first experience with Mercedes-Benz of Anaheim. I went in to have the paint and leather protection applied to my vehicle. I was provided This was my first experience with Mercedes-Benz of Anaheim. I went in to have the paint and leather protection applied to my vehicle. I was provided with a loaner, at no cost, which was great since the installation would be a few or so hours. I ran my errands throughout the day and sent a text to the number provided. I had a response from my service advisor, Mike Gonzalez, in a matter of minutes that my car was ready! Did have to go through reception to the service department, wasn't on hold waiting for a status nor did I have to leave a message (like other dealerships). Very pleased to say that least! Thank you for making my busy day a bit less hectic. Michelle More

Gary is the best! Promote him to General Manager! On second tho’t, if you promote Gary to General Manager, then that would mean I would lose him as my service provider coordinator. Still, he is the be On second tho’t, if you promote Gary to General Manager, then that would mean I would lose him as my service provider coordinator. Still, he is the best! At least make him employee of the year. More

Great, hard working staff. They are do polite, helpful with their explanation of services and accurate with their time estimation to complete the job! The waiting area is so cle They are do polite, helpful with their explanation of services and accurate with their time estimation to complete the job! The waiting area is so clean and comfy with a great coffee machine! More

Great service honest I can always trust Dave to be upfront and Honest with me. I’m always satisfied with their performance. I really like the use of txt msg for communic I can always trust Dave to be upfront and Honest with me. I’m always satisfied with their performance. I really like the use of txt msg for communicating status. More

Thank You MB of Anaheim Gary William is Awesome; he went the extra mile to fight for warranty repairs. Also the service department is we experienced in all kinds of repair Gary William is Awesome; he went the extra mile to fight for warranty repairs. Also the service department is we experienced in all kinds of repair More

My experience I have had a great deal of success at this dealership. The service department is always very professional and accommodating. My service advisor is Dav I have had a great deal of success at this dealership. The service department is always very professional and accommodating. My service advisor is Dave. More

As aways, a great service experience! Everything was smooth as it can be, from scheduling, arriving, signing in, and the best part my car was completed in less time than stated. Great job Everything was smooth as it can be, from scheduling, arriving, signing in, and the best part my car was completed in less time than stated. Great job. More

Superb, excellent service but expensive. The assistance provided by the Michael Aldaco was great. He was clear, to the point and MOST IMPORTANT: I felt his recommendations were trustworthy. The assistance provided by the Michael Aldaco was great. He was clear, to the point and MOST IMPORTANT: I felt his recommendations were trustworthy. As far as the actual work done it's to early to say one way or another. Time will tell. I just hope the quality of the actual work performed is as high as the price charged. More

Service Excellent Service, wonderful customer service, Very professional and detailed oriented. Very organized & structured. Beautiful facility & very clean. Excellent Service, wonderful customer service, Very professional and detailed oriented. Very organized & structured. Beautiful facility & very clean. No waiting time, very quick took care of my concerns. Highly recommend this dealership. More

Recall and Warranty Service My visit to your dealership was to address a recall on the driver side air bag and a check engine light. I arrived at 6:30 AM and promptly at 7:00 AM, My visit to your dealership was to address a recall on the driver side air bag and a check engine light. I arrived at 6:30 AM and promptly at 7:00 AM, I was greeted by Gary Williams - Team Service Manager. Gary advised me that the airbag replacement would take almost 2 hours and that the shop technicians didn't start until 8:00 AM. After filling out the paper work, Gary escorted me to the customer lounge and pointed out the beverages and pastries that were available and encouraged me to help myself. A short time later, Gary came to the lounge and told me that the air bag replacement had started and seeing that I was working on a lap top advised me of the available work stations/desks. A short time later, Gary came to tell me that the check engine light was caused by a faulty catalytic converter that was covered by the vehicle warranty and that it would take several hours too cool down so that it could be replaced. He then offered to have one of the staff drive me to a local fast food restaurant to pick up something for lunch. Gary visited me several more times to give me updates and to see if there was anything that I needed. Shortly before 3:00 PM, he came to tell me that my vehicle – a Winnebago motor home on a Sprinter 3500 chassis was ready to go. I was totally impressed by Gary’s personal attention to me and the many courtesies extended to me by the staff of your dealership. More