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Mercedes-Benz of Anaheim - Service Center
Anaheim, CA
743 Reviews
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743 Reviews of Mercedes-Benz of Anaheim - Service Center
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January 23, 2022
Mercedes Anaheim does not complete requirements for CPO vehicles. This dealership cuts corners, providing false information that later costs the client nothing but expensive issues related to their unethic vehicles. This dealership cuts corners, providing false information that later costs the client nothing but expensive issues related to their unethical business practices. Certified Pre-Owned Vehicles bring a premium purchase price in exchange for a vehicle that meets high minimum criteria. No alignment was completed as documented on Vehicle Master Inquiry for CPO thats required to be executed prior to the sale of the vehicle. Tire Report evaluation by Mercedes Tire Specialist reports front right tire has "abnormal premature exterior wear", vehicle tire unsafe required replacement of one (1) front right tire for "premature wear" due to lack of alignment at CPO. Anaheim Mercedes Benz (Caliber Motors) refuses to provide needed maintenance after vehicle not properly Certified prior to sale, no alignment was performed as required for CPO as confirmed on VMI, $630.74 customer loss. More
by Kevin
Employees Worked With
Pat Boccio, Mike Dehdashti
January 23, 2022
They provided a loaner vehicle and kept me up to date on the diagnosis and progress of the repairs. Everything about the experience was totally professional and organized. I am 100% satisfied! the diagnosis and progress of the repairs. Everything about the experience was totally professional and organized. I am 100% satisfied! More
by Panamera Owner
Employees Worked With
Michael Proud
November 27, 2021
My service advisor, Kellin Carter, provided excellent service in keeping me informed on the status of my car through completion of the warranty work. service in keeping me informed on the status of my car through completion of the warranty work. More
by Paul B
Employees Worked With
Kellin Carter
October 29, 2021
Excellent service and not a long wait for completion. Service advisor was very helpful and gave me a good overview what was going to be done at this service. Service advisor was very helpful and gave me a good overview what was going to be done at this service. More
by g8wilson
Employees Worked With
Juan Aldana Jr
October 09, 2021
Helpful and efficient service advisor. Provided advices but not pressuring me to take on extra work. Honesty throughout the entire session. Highly recommended! but not pressuring me to take on extra work. Honesty throughout the entire session. Highly recommended! More
by sharonpiusa
Employees Worked With
Juan Aldana
October 07, 2021
Worst service experience ever with Mercedes Benz of Anaheim. I made an appointment with Mercedes Benz to repair my car. The repair needed was on the left side of the vehicle. On Monday I was informe Anaheim. I made an appointment with Mercedes Benz to repair my car. The repair needed was on the left side of the vehicle. On Monday I was informed that the car will be ready by Friday On Friday I call to get an update and that's when they gave me the news of the damages done to the right side of my car. I asked them to make sure it's my car because there was no damages done when the car was left off. Looking at the picture it was clear that my vehicle was was crashed into and they assured me that it is my car. They quickly blamed me for leaving my car with the crash on the right side when it was not true, so I denied it. Knowing the place has cameras I asked them to check their cameras to see who is responsible for the damages. They let me know they were going to review the camera and i was going to get a call back. Five days had passed and I had no news from them. On the sixth day, which was a Thursday, I personally went to talk about the problem with Mike Dehdashti. On Friday they called me blaming me and threatening me that I should be very careful what I said. They said we reviewed the videos and you brought your car with the hit. Instantly I went to the Dealer to see the videos, I went with Mike Dehdashti, he refused to show me the video properly by showing me short clips of how it was after and cutting through clips. it was obviously he was hiding something and he wanted me to accept the damage, I told him bring my car through the entrance and let's compare the videos. He refused to do so. He no longer wanted to show me the videos, he got up from his chair trying to say get out of my office. I went to my car to make a claim with my insurance, suddenly they call me to tell me to take your car and we don't want to have it here. I told them until I talk to my insurance company. They called me again, threatening me, if you don't take your car, you're going to pay $ 100 per day for storage. They no longer want to finish the scratch, the work is incomplete. When I picked up my car, the sensors came on indicating the damage, also inside my car it has a strange smell, It was clear that the seats were adjusted and the vehicle was used by them. More
by cruz1z
Employees Worked With
Mike Dehdashti
