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Mercedes-Benz of Anaheim - Service Center
Anaheim, CA
744 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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744 Reviews of Mercedes-Benz of Anaheim - Service Center
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October 30, 2023
Promises made, promises kept. Was notified that my warranty was extended to cover an engine light problem. While I was required to have my vehicle at the dealership for more tha Was notified that my warranty was extended to cover an engine light problem. While I was required to have my vehicle at the dealership for more than a week a loaner car was arranged and the repair was completed. The total charge was 0 dollars. Great service!! More
by mmiller32old doc miller
Employees Worked With
Dave ranciglio
October 20, 2023
David Ranciglio Service Consultant is amazing! Always willing to help regardless if I have an appointment or not. His customer service is excellent!! He’s the reason why I keep coming back to Ana Always willing to help regardless if I have an appointment or not. His customer service is excellent!! He’s the reason why I keep coming back to Anaheim Hills Mercedes! Thank you David!! More
by carolditullio
Employees Worked With
David Ranciglio Service Consultant
October 16, 2023
Mercedes works diligently to provide top service to its customers and they never fail to make each and everyone feel important and well taken care of. From their complimentary coffee to their excellent exp customers and they never fail to make each and everyone feel important and well taken care of. From their complimentary coffee to their excellent expedited service check in and checkout it’s always a smooth process whenever I bring my car for any and all services. More
by CyndiHaddad
Employees Worked With
Ado
October 14, 2023
We have always had good service until this last problem. In Aug 2023, we took the suv in because usb was not working for CarPlay. They determined USB was defective and ordered a replacement. We were never c In Aug 2023, we took the suv in because usb was not working for CarPlay. They determined USB was defective and ordered a replacement. We were never called to say part was in. Early October, we called the dealership inquiring as to what happened to the part. We were told they didn’t have it, then they said they had it. We made an appt for following week. Told we have to leave car overnight. ???? What is the sense of an appt then. At appt, we were told it needed a software update, but they will probably have it ready later that day. A couple of hours later, we are told usb works just fine! Apparently, it was the MB adapter cable. Why that wasn’t caught at initial evaluation in August IDK. Software update was done. Service advisor John was great and got us through in one day. However, I feel that MB jerked us around with not evaluating problem correctly to begin with and not following up when part arrived. Basically, not good customer service. More
by Wil
Employees Worked With
John Hurton
