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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
744 Reviews

744 Reviews of Mercedes-Benz of Anaheim - Service Center

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December 11, 2023

Great experience! Car was taken to dealership for scheduled service. Service rep was courteous, professional and knowledgeable. Definitely would recommend this deal More

by Carol
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Horgan
Dec 13, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear about your positive experience with the scheduled service for your car! Having a courteous, professional, and knowledgeable service representative can truly make a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Excellent service , Lauren Soto and the staff were very polite and efficient . Loaner was fine. More

by jocksantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Soto
Dec 13, 2023 -

Mercedes-Benz of Anaheim responded

That's fantastic to hear about your positive experience with Lauren and our staff! Politeness, efficiency, and satisfactory loaner services can elevate the overall service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Best dealership in the world first class service always says exactly what they are going to do and they do it very professional More

by jweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Dec 12, 2023 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had a first class experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Michael is a great asset to your company. Thanks for finding a Problem that could have caused an accident. Had him check my car before he is very knowledgeable about cars. More

by dorothyphelps22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Proud
Dec 09, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear about your positive experience at Mercedes-Benz of Anaheim with Michael! Having someone knowledgeable who can identify potential issues and prevent accidents is crucial when it comes to car maintenance. We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

The service is Fast, friendly. They also offer free rental car so you don’t have to wait there. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Proud
Dec 07, 2023 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

They are So friendly and fast fixer and get to you quickly for your questions More

by Nasrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnay kortlang
Dec 06, 2023 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Great customer service experience from John Horgan. Personable, kind and patient, my experience was top notch because of him More

by ruth.mercado
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Horgan
Nov 29, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had a great experience and that John provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 26, 2023

Not very pleasant service advisor, took the car for service B, at 10 AM was told there was a minor recall will take 2-3 hours, haven't heard from them till 4, I called and was told they are busy and it More

by ebotros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger
Nov 27, 2023 -

Mercedes-Benz of Anaheim responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Mercedes-Benz of Anaheim responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your last service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at ehwang@mbofanaheim.com. I look forward to speaking with you. Eddie Hwang General Manager ehwang@mbofanaheim.com

November 26, 2023

Quick and easy with very helpful service advisors and fleet manager. This is definitely my go to dealership for all of my Mercedes needs. More

by Phaizerplus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ranciglio
Nov 29, 2023 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had such a positive experience with the service advisors and fleet manager at Mercedes-Benz of Anaheim! Quick, helpful service that makes you feel confident and supported can make all the difference. Building that level of trust makes it clear why you'd consider us your go-to dealership for all your Mercedes needs. Thank you for your business!

November 21, 2023

Great customer service, attention to details about repair including cost and time. I have had a good experiences when I brought in my car. All service personnel were courteous. More

by yoshioka.irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ranciglio
Nov 21, 2023 -

yoshioka.irene responded

I did the review but I don’t need to see it again.

Nov 22, 2023 -

Mercedes-Benz of Anaheim responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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