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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
745 Reviews
Call Service Center (714) 777-1900

745 Reviews of Mercedes-Benz of Anaheim - Service Center

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February 03, 2024

Service dept and Brian were top notch. Thank you for taking care of my daughter’s car. Great communication. They did a great job. More

by Andrew Cromwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hyun Brian Kim
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Feb 08, 2024 -

Mercedes-Benz of Anaheim responded

We're delighted to hear that our service department, especially Brian, provided top-notch service and took care of your daughter's car. Great communication is key, and we're glad to know that we met your expectations. Thank you for choosing our dealership, and we appreciate your positive review!

February 02, 2024

Excellent Customer Service! Service department is ABSOLUTELY #1 with their service videos! Thank you for everything Lauren Soto ! Thank you so so much ! More

by Sandy1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Soto
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Feb 06, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear that you received excellent customer service and that the service department, especially Lauren, provided outstanding service with their videos. Thank you for choosing us, and we appreciate your positive review!

January 31, 2024

Great service happy with the service adviser John Hogan, happy with the professional exceeded expectations More

by Running2233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John hogan
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Feb 01, 2024 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had a great experience and that John provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

Went through vehicle inspection and performed expected service in just two hours....just as they said they would More

by joetack58
Recommend Dealer
Yes
Employees Worked With
Vijay Ambakad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delfino Soto
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Jan 26, 2024 -

Mercedes-Benz of Anaheim responded

We're pleased to hear that your vehicle inspection and expected service were efficiently completed within the promised timeframe of two hours. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing our service!

January 23, 2024

Quality of the car is a 5 star as well as the service , technicians , customer service . More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger , in service
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Jan 25, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for the kind words Nate! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

I found service advisor very courteous and the service was done as expected. But one thing I will never know how the work was done because there was no video . More

by Masoud925
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vijay Ambakad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Horgan
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Jan 26, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your feedback. We're glad to hear that the service advisor was courteous and the service met your expectations. We value your input and aim to enhance your experience in the future. Safe travels!

January 19, 2024

Thanks to Mr. Kim for getting my car serviced quickly with great customer service. Above and beyond expectations. Regards Hieu More

by Hieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kim
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Jan 25, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 17, 2024

John Horgan was awesome very polite, professional, and on task. Took care of my sprinter van and had great communication.5/5 stars definitely recommend Anaheim Mercedes-Benz.👍👍 More

by Chris.7666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, John Horgan 5 stars
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Jan 21, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear about your positive experience with John at Mercedes-Benz of Anaheim. It's fantastic that he provided excellent service by being polite, professional, and efficient in taking care of your Sprinter van. We appreciate your recommendation and the 5/5 stars. Thank you for choosing Mercedes-Benz of Anaheim!

January 17, 2024

My experience was the best they went above and beyond to take care of my car! More

by Popal.mina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rancigio
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Jan 18, 2024 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 15, 2024

From the schedulng to the check in to the service to the explanation of service rendered everything was as expected of Mercedes-Benz of Anaheim. My thanks to John Hogran.the Service Manager. More

by rsrube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Mercedes-Benz of Anaheim responded

We are pleased to hear that your experience with Mercedes-Benz of Anaheim, from scheduling to check-in, service, and the explanation of the service rendered, met your expectations. Your thanks to John, the Service Manager, is a great acknowledgment. We appreciate your business. We are excited to help you in the future.

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