Mercedes-Benz of Anaheim

great customer experience After leaving a nearby competitor, which left us with a very bad experience, it was a breath of fresh air working with David. His customer care set hi After leaving a nearby competitor, which left us with a very bad experience, it was a breath of fresh air working with David. His customer care set him part from the other dealerships we had visited. Also, his product knowledge was a standout and sales demeanor gave us added confidence we were making the right car and dealership choice. Best car buying experience of the last 3 new cars we purchased. More

Thank you!!! This service center does not disappoint... I own an older MB, and Ivan always goes out of his way to make sure my vehicle maintenance is superior... This service center does not disappoint... I own an older MB, and Ivan always goes out of his way to make sure my vehicle maintenance is superior... More

Dave did his best to serve us We brought in our Sprint chassis motorhome made by Winnebago because an ESP warning message came on as we were traveling. Dave, the service advisor, We brought in our Sprint chassis motorhome made by Winnebago because an ESP warning message came on as we were traveling. Dave, the service advisor, got our RV seen within an hour without an appointment. After the mechanics completed their evaluation, we were told that diagnostics could be done because a rodent had built a nest in the engine compartment and likely had eaten the wiring precluding the diagnostics from being read. We made arrangements with Dave to have the RV checked the next day to determine the extent of damage, clean out the rodent nest, and repair as needed so the diagnostics could be read. We also contacted our insurance company and began a claim. At the end of the second day, Dave contacted us and said that everything was working fine and that no repairs were needed. The mechanic who had attempted the diagnostics the day before had used the wrong equipment. There was no need for the RV to have been seen the third day. Dave was most apologetic that we were inconvenienced and billed us as little as he could. We appreciate Dave's candor and professionalism. He embodies customer service expected of Mercedes-Benz and has earned our respect in spite of the circumstances. Thanks, Dave. More

just a wonderful experience . it started with honesty. first i check the price with some reliable sources and they give me the lowest price i could get.after that fold up by deliv it started with honesty. first i check the price with some reliable sources and they give me the lowest price i could get.after that fold up by delivering to my home which i couldn't believe it that home they explained all the option on the car .it was a wonderful experience . More

Service The service was excellent. The adviser Jean was very helpful and provided excellent customer service. I was provided with a loaner auto. and that w The service was excellent. The adviser Jean was very helpful and provided excellent customer service. I was provided with a loaner auto. and that was very helpful. More

Gary Williams Great Service Adviser I brought my car in and was greeted by Gary Williams service adviser. Gary is outstanding in providing excellent customer service. He kept me updated I brought my car in and was greeted by Gary Williams service adviser. Gary is outstanding in providing excellent customer service. He kept me updated with repair and time completion. He is also very knowledgeable. Thank you Gary. More

just Great very professional Reza Mellati is good man, helpful and understand what is car buyer need. last year I was there but could not buy a car. but this t very professional Reza Mellati is good man, helpful and understand what is car buyer need. last year I was there but could not buy a car. but this time I DID More

Gray is really a nice person to trust. It is 4th time I delivered my car to the service center with the problem of gas tank cap. He said I should't come so many times to the service center It is 4th time I delivered my car to the service center with the problem of gas tank cap. He said I should't come so many times to the service center and he was sure I closed the cap tightly but there must be something wrong and the technician didn't check it out so that always has such problem and show CHECK ENGINE. And he is the 1st person who remind me"Don't forget your home key" to avoid come back to take it. Due to the late loaned car preparation he drove the car to me by himself. He is very kind and has great service.Thanks Gary. More

Mercedes-Benz experience Excellent customer service. Salesman John Gray was very helpful and did not make is feel pressured to buy the vehicle. Peter in financing took his tim Excellent customer service. Salesman John Gray was very helpful and did not make is feel pressured to buy the vehicle. Peter in financing took his time in explaining the paperwork and extended warranty details to us and was very professional in his approach. Both individuals have the right personalities that make customers welcomed. More

Great Experience Craig has been my service rep now since I started going to this dealership 2 and 1/2 years ago. He has always been pleasant, trustworthy and gone ab Craig has been my service rep now since I started going to this dealership 2 and 1/2 years ago. He has always been pleasant, trustworthy and gone above and beyond for me. I wouldn't trust anyone else with my Mercedes. He is great at his job and deserves the credit and recognition. More