Mercedes-Benz of Anaheim

Here is my recent experience at this dealership, you can be the judge if this is kind of business you want to deal with: 1. Came here for the basic 1 year/10K serice. Normally should expect to cost around be the judge if this is kind of business you want to deal with: 1. Came here for the basic 1 year/10K serice. Normally should expect to cost around $120-$150. They will "strongly" recommend steam clean your engine and tire rotation/balancing for additional $150-$200. So you ended up $300-$350 for your basic oil change and check ups. 2. Found out my car was driven for 6 miles, my MPG was 23mpg when I dropped off for the service and dropped to 17mpg when I picked up the car with addition of mis-alignment & tilt steering wheel. Tried to contact the service advisor first time, which I was being ignored. Tried to contact the service advisor again AFTER receiving the service survey, NOW he responded that he had no idea the car was been driven for 6 miles and he will be looking into it. He stated it was not normal for the car been driven 6 miles for this kind of service, normally it should between 1-2 miles only. Couple weeks by no reply, no response, no update. Do you want to get up-sell and charge for additional services you don't need? Do you want to spend your hard earn money on the business that is mismanage and not respecting you? My real concern is people who you will interact with at dealer are trying to be nice, friendly, and up-sell you. And those people who actually working on your car does not give a xxxx, will use your car for whatever reason and will mistreated your car.... You be the judge. More

Horrible Experience As a returning customer to this branch, my husband and I have been ignored for weeks regarding our issues with our old and new vehicle. I have reached As a returning customer to this branch, my husband and I have been ignored for weeks regarding our issues with our old and new vehicle. I have reached out to several people at this branch and no one wants to help me out. I have left messages for so call managers and even they don't return my calls. When I'm lucky enough to get ahold of someone they just keep transferring me over to someone else. NO ONE WANTS TO HELP. I have been so loyal to Mercedes of Anaheim that drove from Rancho Santa Margarita just to do business with them, when I could of just gone to the Mercedes down the street from my house. I'm so disappointed with my experience this time around. I can't wait for my lease to be up, and move on from this horrible experience. More

Sprinter Recall We received a recall notice from Mercedes and was able to make an appointment for the next day. I was greeted by Brian Kim who was able to help me out We received a recall notice from Mercedes and was able to make an appointment for the next day. I was greeted by Brian Kim who was able to help me out in no time. Brian made me feel welcomed being my first time there and had a great attitude. We will be definitely taking our vehicle back to Mercedes-Benz of Anaheim for future repairs. More

100,000 mile service. For 35 years I have always appreciated the fine work and attention to detail that I receive from the service center of Mercedes Benz of Anaheim. My s For 35 years I have always appreciated the fine work and attention to detail that I receive from the service center of Mercedes Benz of Anaheim. My service adviser Dave Luirette always takes good care of me. Chuck Hyneman More

Good customer service as well as good feedback on any additional repairs. I was well taken care of. I was able to pay for the repairs online prior to picking it up. It saved me a lot time. additional repairs. I was well taken care of. I was able to pay for the repairs online prior to picking it up. It saved me a lot time. More

I’m always completely satisfied with my service at Mercedes-Benz of Anaheim! Dave Laurette takes such great care of me. He’s so knowledgeable about these cars and always has an answer to my questions Mercedes-Benz of Anaheim! Dave Laurette takes such great care of me. He’s so knowledgeable about these cars and always has an answer to my questions. Even same day service for a dead battery, low air pressure, or a blown bulb. Thank you Mercedes and thank you Dave! More

Fast, accurate and a good value I would not hesitate to bring my daughters c300 back after my awesome experience. The technician did a video analysis of his findings, while Michael s I would not hesitate to bring my daughters c300 back after my awesome experience. The technician did a video analysis of his findings, while Michael sent me a detailed estimate for repairs. There was no pressure by Michael and he was a pleasure to work with. The car runs great and I am pleased with the entire experience, Jimmy More

Disappointing Experience - Terribly Managed Dealership I am so disappointmented in this place,I got blown up with unsolicited texts for service, I send the car for a basic oil change, just to hear their pi I am so disappointmented in this place,I got blown up with unsolicited texts for service, I send the car for a basic oil change, just to hear their pitch for another $500 of services the car doesn't need, they held the car for 7 HOURS for a basic oil change on a TUESDAY! I could have just taken it to the local spot, get the service done in 30min for 40% of the price this dealership charged.They called me throughout the day, about something every 30 min. They try to upsell again before sending the bill, for another $1400 worth of services...they blow me up on the phone right before they close, because they couldn't take my card the prior 4 hours, now they have to get paid, if not they would have kept the car overnight...They acted like I didn't have a job, or nothing else to do but to answer their calls. They do not communicate among themselves, do not leave each other notes, and everyone has an entitled tone. At a time of massive technology changes and during COVID19 pandemic, you would expect businesses to get their act together, take care of the clients they have, fix their processes and for employees to bring their A game before they are replaced with a machine or an algorithm...I would expect something like this from a KIA or Hyundai dealership not from a Mercedes. This is definitely the last time I get a Mercedes, I'm going back to buying American cars. More

I bought a 2020 S450 end of Jan. General Mgr And staff I bought a 2020 S450 end of Jan. General Mgr And staff were amazing. Today I called to parts & spoke with Fernando. He was useless. I bought a 2020 S450 end of Jan. General Mgr And staff were amazing. Today I called to parts & spoke with Fernando. He was useless. More

Great Service! Great experience working with Michael Proud at Anaheim Hills Mercedes Benz. Followed up every step of the way and was on top of the service and repair Great experience working with Michael Proud at Anaheim Hills Mercedes Benz. Followed up every step of the way and was on top of the service and repairs being done to my vehicle. Couldn't be happier. I've been to several other MBZ dealers around the SoCal area for service and by far the best personal experience from a dealership. They care about your business with them! Give them a try for your next dealer service. Mark More