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Mercedes-Benz of Anaheim
Anaheim, CA
1,168 Reviews
Mercedes-Benz of Anaheim (A Caliber Motors Company) is family owned and has a long standing relationship with Mercedes-Benz that dates back to 1957. Since its founding in 1984, Mercedes-Benz of Anaheim has continued to expand in size, knowledge and experience. Today, we continue to strive for excellence and adapt to our clients and their ever-changing needs. Here are the benefits of being a Mercedes-Benz of Anaheim VIP customer:
Complimentary Loan Car*
Complimentary Car Wash*
Guest lounge with refreshments, complimentary Wi-Fi, Televisions and office spaces
Children's Activity Center
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,168 reviews
December 14, 2022
Very friendly, polite and well organized. Great communication and very timely. Made it very easy to drop off and pick up, all done in a reasonable amount of time. Great communication and very timely. Made it very easy to drop off and pick up, all done in a reasonable amount of time. More
by ewreck00
Employees Worked With
Service department
November 01, 2022
Extremely happy with Mercedes of Anaheim, the service and attention to detail is exceptional!!! We appreciate the follow through and customer service as well!! attention to detail is exceptional!!! We appreciate the follow through and customer service as well!! More
by Hmfmf8404
Employees Worked With
Roger
August 14, 2022
My service rep Brian Kim was extremely helpful throughout the process, keeping me fully informed about the options I had and the progress to complete the repairs. the process, keeping me fully informed about the options I had and the progress to complete the repairs. More
by Hongderrick
Employees Worked With
Brian Kim
June 13, 2022
(The ONLY reason I'm giving one star is because there isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a lo isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a loaner car during service. One can buy/lease a Mercedes from any dealership, so it call comes down to quality of service. And its obvious that MBA fails miserably in that category. My Class B was due and, like Ive done for the last 5 years, I took it in for service. This time I was told that my factory warranty was expired and they wouldnt give me a loaner. I explained that my factory warranty didnt expire for another 12 months (June 2023), but was told that they changed their policy and would only provide Lyft service. At that point, knowing I would never again step in that dealership again, I played along and gave them my address. They then told I was TWO miles past the 15 mile radius for a free Lfty ride and was denied that as well. I then continued my complaint about how I was being treated, especially being such a loayl customer to MBA. The person said they would speak to their manager about my concerns and call me back afer lunch. This was last Tuesday. Apparently, they take very long lunches at MBA because I've yet to receive that call. The is a silver lining to this review. I went to Mercedes Benz West Covina (MBWC) and they treated me with respect, kindness, prompt service, wonderful amenities, and yes, a loaner while my car was being serviced. All my future car purchases/leases will be with MBWC. More
by PSL
Employees Worked With
person answering the service phone line
