Mercedes-Benz of Anaheim

Worst service experience ever with Mercedes Benz of Anaheim. I made an appointment with Mercedes Benz to repair my car. The repair needed was on the left side of the vehicle. On Monday I was informe Anaheim. I made an appointment with Mercedes Benz to repair my car. The repair needed was on the left side of the vehicle. On Monday I was informed that the car will be ready by Friday On Friday I call to get an update and that's when they gave me the news of the damages done to the right side of my car. I asked them to make sure it's my car because there was no damages done when the car was left off. Looking at the picture it was clear that my vehicle was was crashed into and they assured me that it is my car. They quickly blamed me for leaving my car with the crash on the right side when it was not true, so I denied it. Knowing the place has cameras I asked them to check their cameras to see who is responsible for the damages. They let me know they were going to review the camera and i was going to get a call back. Five days had passed and I had no news from them. On the sixth day, which was a Thursday, I personally went to talk about the problem with Mike Dehdashti. On Friday they called me blaming me and threatening me that I should be very careful what I said. They said we reviewed the videos and you brought your car with the hit. Instantly I went to the Dealer to see the videos, I went with Mike Dehdashti, he refused to show me the video properly by showing me short clips of how it was after and cutting through clips. it was obviously he was hiding something and he wanted me to accept the damage, I told him bring my car through the entrance and let's compare the videos. He refused to do so. He no longer wanted to show me the videos, he got up from his chair trying to say get out of my office. I went to my car to make a claim with my insurance, suddenly they call me to tell me to take your car and we don't want to have it here. I told them until I talk to my insurance company. They called me again, threatening me, if you don't take your car, you're going to pay $ 100 per day for storage. They no longer want to finish the scratch, the work is incomplete. When I picked up my car, the sensors came on indicating the damage, also inside my car it has a strange smell, It was clear that the seats were adjusted and the vehicle was used by them. More

Excellent services. Great customer orientation thank you for taking care of my care. Greatly appreciated for taking care of my care. Greatly appreciated More

Friendly, courteous service advisors. Easy to make appointments over the phone or online. Comfortable waiting area available. Deslership provided drop off and pick-up service. appointments over the phone or online. Comfortable waiting area available. Deslership provided drop off and pick-up service. More

Helpful, efficient and the people are enjoyable. It’s the trifecta of customer service! I highly recommend using this dealership for your service needs in the future. trifecta of customer service! I highly recommend using this dealership for your service needs in the future. More

Great service on my first time visit to this dealer. Brian Kim was my service advisor he made sure that everything went smoothly. Appointment was easy to make, they called me with a reminder the day bef Brian Kim was my service advisor he made sure that everything went smoothly. Appointment was easy to make, they called me with a reminder the day before. Dealership was clean, organized and seemed to be very efficient as they processed many service requests (service drive was very busy) They still got my 2018 Sprinter Class C Motorhome in promptly for recall items. I will be returning for future service needs... More

Professional and timely service. Ready as indicated. No long lines, experts saw everything through. Pleasant experience. Ready and washed at pickup. BRIAN KIM helpful, courteous and diligent! long lines, experts saw everything through. Pleasant experience. Ready and washed at pickup. BRIAN KIM helpful, courteous and diligent! More

Had my Sprinter door fixed and then it came back with a dent, now they are refusing to admit they caused it, with a very weak picture evidence. dent, now they are refusing to admit they caused it, with a very weak picture evidence. More

COME SEE BILL BLAHA FOR YOUR NEXT MERCEDES.I wanted a COME SEE BILL BLAHA FOR YOUR NEXT MERCEDES. I wanted a car and Bill delivered . Ive been on a hunt for a cla 250/c300 white on beige combo which se COME SEE BILL BLAHA FOR YOUR NEXT MERCEDES. I wanted a car and Bill delivered . Ive been on a hunt for a cla 250/c300 white on beige combo which seems to be impossible to find in the dealerships near my area. I've dealt with brokers who wanted to sell me cars that I don't want and multiples sales reps from different Mbz locations who were so unprofessional. I was having the worst of luck finding a car. Either the car wasn't available in the model/color I want or the monthly payment was higher than what you'd normally pay for that model to lease. I was ready to give up and one night I stumbled upon a listing for a 2020 c300 with amg/night package on car gurus. I requested for a quote and the following morning Bill reached out to me. I'm just gonna tell you that I work in sales so when I meet a pushy and aggressive sales person i'm already turned off. I SWEAR THIS IS A POSITIVE REVIEW FOR BILL. lol. Anyway, not only was Bill extremely professional, he was also very personable. He answered all my questions (I had a lot) and he made me feel so comfortable with my first Mercedes lease. Everything was so easy. We did some paper work online, the car was delivered the following day and the car was mine after a few autographs. Talking to Bill is like talking to your uncle. lol. I probably wouldn't have purchased a car that quick if it wasn't for his personality and excellent customer service. It's so rare to find that now. Thank you again Bill! I love my car!!! More

Thanks to Brian Kim and staff for taking care of my car needs. I feel safe and happy to drive my Mercedes-Benz. You made my day by making my the car check-up process easy and safe. Thanks again!👍😄 needs. I feel safe and happy to drive my Mercedes-Benz. You made my day by making my the car check-up process easy and safe. Thanks again!👍😄 More

Great help with a warranty repair during both the holiday season and a COVID surge. They gave me a nice loaner and kept me informed of progress all along the way. season and a COVID surge. They gave me a nice loaner and kept me informed of progress all along the way. More