Mercedes-Benz of Anaheim

My service rep Brian Kim was extremely helpful throughout the process, keeping me fully informed about the options I had and the progress to complete the repairs. the process, keeping me fully informed about the options I had and the progress to complete the repairs. More

Was excellent service I like the video they explain the car condition and I know my nexts step. car condition and I know my nexts step. More

Always outstanding, especially my service representative, Brian, always takes care of service and professional. Brain's the best! Brian, always takes care of service and professional. Brain's the best! More

(The ONLY reason I'm giving one star is because there isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a lo isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a loaner car during service. One can buy/lease a Mercedes from any dealership, so it call comes down to quality of service. And its obvious that MBA fails miserably in that category. My Class B was due and, like Ive done for the last 5 years, I took it in for service. This time I was told that my factory warranty was expired and they wouldnt give me a loaner. I explained that my factory warranty didnt expire for another 12 months (June 2023), but was told that they changed their policy and would only provide Lyft service. At that point, knowing I would never again step in that dealership again, I played along and gave them my address. They then told I was TWO miles past the 15 mile radius for a free Lfty ride and was denied that as well. I then continued my complaint about how I was being treated, especially being such a loayl customer to MBA. The person said they would speak to their manager about my concerns and call me back afer lunch. This was last Tuesday. Apparently, they take very long lunches at MBA because I've yet to receive that call. The is a silver lining to this review. I went to Mercedes Benz West Covina (MBWC) and they treated me with respect, kindness, prompt service, wonderful amenities, and yes, a loaner while my car was being serviced. All my future car purchases/leases will be with MBWC. More

Always a great experience each time at this dealership & a special thanks to Mike Dehashti a special thanks to Mike Dehashti More

Great experience,awesome service attendant. I would come back for all my future service.thank you I would come back for all my future service.thank you More

This dealership has excellent service department n good service adviser Brian Been a customer for years. service adviser Brian Been a customer for years. More

Excellent customer service and support team. Car repaired with minimal inconvenience and down time and problem resolved. Car repaired with minimal inconvenience and down time and problem resolved. More

Everything happens as it should sales people are knowledgeable and service is prompt they treated me like family knowledgeable and service is prompt they treated me like family More

Very customer friendly, courteous, and helpful. Great service for the car. Drop off and pick up was very convenient and rides were very much appreciated. Great service for the car. Drop off and pick up was very convenient and rides were very much appreciated. More