Mercedes-Benz of Alexandria

This is my third benz..two of which were purchased at Mercedes Benz of Alexandria dealership in the past 7 years. Carlo Genao is our salesperson who has become a good friend. From the first time we met Mercedes Benz of Alexandria dealership in the past 7 years. Carlo Genao is our salesperson who has become a good friend. From the first time we met Carlo he was very friendly as well as extremely helpful. I didn't feel like I was being pressured into purchasing a vehicle nor harassed, and when I did decide on the vehicle I wanted to purchase, Carlo took the time to show me how to work all the equipment. Needless to say I did receive a good price and wow also a good rate on the purchase of this vehicle. Since the purchase of my vehicle Carlo has called me several times not only to make sure everything is going well with my GL 450 but other times just to say hello and see how me and my husband are doing. This is the first time I have purchased a vehicle and had a salesperson that want to keep in contact with his customers after the purchase of their vehicle for any service needs or questions which arise. As a matter of fact, I just had a rear DVD entertainment center installed in my GL 450 which he personally made the setup the arrangement and made the appointment and after the install gave me step-by-step instructions on how to work the system. Never had I known a dealership that after you purchase a vehicle the salesperson still remembers your name. I brought my vehicle almost 2 months ago at Mercedes Benz of Alexandria and not only Carlo, but all the sales managers and several other salespersons not only remember me and my husband's faces, but remember our names. If you ever decide you are interested in purchasing a vehicle, whether new or used, I highly recommend purchasing your vehicle at Mercedes Benz of Alexandria and please make sure you see Carlo Genao. You won't go wrong with either one. More

Jerry Cho was extremely professional and LISTENED to what we were interested in.He did not try to sell us something we did not want or need. He was very patient with us and did not try to put the HARD SEll O we were interested in.He did not try to sell us something we did not want or need. He was very patient with us and did not try to put the HARD SEll ON US. In fact, when I first test drove and met Jerry in October I told him that I wanted to wait until March to purchse ...he said no problem. He made one call to us in earlt March and told him I woudl return at the end of the month....I had soem personal issues to deal with....again he said no problem. At the end of March I came back and purchased the car. More

We were very pleased with Mr. Daniel's services. He is highly professional and knowleadgeable. He spent considerable amount of time explaining the multiple features of the S550. We would recommend this highly professional and knowleadgeable. He spent considerable amount of time explaining the multiple features of the S550. We would recommend this dealership, and in particular, Mr. Daniels, without reservations. More

The environment of the dealership was friendly as all the staff treated my wife and I with courtesy. They were professional. The agent we dealt with, Carlo, took his time to explain the transaction. He gave staff treated my wife and I with courtesy. They were professional. The agent we dealt with, Carlo, took his time to explain the transaction. He gave us attention and was patient in helping us find the car we needed and explained the options to help us make an informed decision. He made us feel at home and gave us a good reason to continue to do business with the dealership. Carlo was friendly, courteous and professional from the time we spoke on phone to the time we met face-face and sealed the deal. More

Al was very imformitive and helpful in finding the right model of mercedes to fit my neats.Al was also very knowledgeable about all the system in the car and how to operate them correctly. Most importantly model of mercedes to fit my neats.Al was also very knowledgeable about all the system in the car and how to operate them correctly. Most importantly Al is very much a people person and the dealership should be very proud to have him as an employee. More

I recently bought a C-class sedan from MBofA. We had a few good offers from other dealerships, but they were able to match the lowest price. We're local to the MBofA dealership, so we were glad we could p few good offers from other dealerships, but they were able to match the lowest price. We're local to the MBofA dealership, so we were glad we could purchase from the local dealership. We bought the car from Jerry Chao, who was courteous, friendly, and answered all our questions. Before we left the dealership, Jerry showed us how to work the car's Comand system and set up Bluetooth for the phones. The financing group was also very helpful and did not try to push options on us that we didn't want to purchase. They explained each option, then left it up to us to decide what we wanted to purchase. I also traded in my old vehicle and the process was quick, straightforward, and painless. Overall, a very good experience. More

Carlo Genao is the bomb. The true professional and he has a heck of a lot of knowledge on my favorite brand Mercedes-Benz. His know how really brought the GLK series to life. I bought a nice white GLK. has a heck of a lot of knowledge on my favorite brand Mercedes-Benz. His know how really brought the GLK series to life. I bought a nice white GLK. He made the love connection happen between me and my new SUV. I was a previous E class owner however the features and new technologies Carlo showed me made me fall for the GLK series. I really am enjoying the back up camera, large moon roof, Satellite Radio, and extra smooth handling. I can go on and on. Carlo followed up with me and was very welcoming and friendly. Carlo has a fun spirit and I never felt pressured to purchase. I recommend Carlo to all my co-workers that want to purchase a new vehicle. Summer is approaching and I know people are going to want a nice new Mercedes-Benz, so I know I will be eager to share my experience. Thank you so much. Franklin C. Waldorf, MD More

Carlo Genao was fantastic to work with. Very fair, informative and explained everything to me. He hooked up my blue tooth, sat with me while car being cleaned up, and has followed up several times to informative and explained everything to me. He hooked up my blue tooth, sat with me while car being cleaned up, and has followed up several times to ensure all was good. Great experience! Dawn Kelly More

Shawn Moore is a snake oil salesman. He was very dishonest and shady. I asked him up front to be honest because of a bad experience at Lexus. His behavior was very unprofessional and shady. His boss dishonest and shady. I asked him up front to be honest because of a bad experience at Lexus. His behavior was very unprofessional and shady. His boss Andre is not as bad, but their practices are not okay. He told me my payment would be a certain amount but when I went to the finance office they told me a different amount. More

Both carlo and lowell where extremly helpfull and polite throughout my entire experience.Very informative and thorough.I believe i got a great deal and love my car so far.. I would gladly shop there again f throughout my entire experience.Very informative and thorough.I believe i got a great deal and love my car so far.. I would gladly shop there again for my next vehicle... thank you dru scheidell More