Mercedes-Benz of Alexandria

Part mananger was very rude and uncouth. Made me waiting and waiting forever without any apologies. I wish to get his name an complain to the owner of this dealer. I have two Mercedes but will never ever ta and waiting forever without any apologies. I wish to get his name an complain to the owner of this dealer. I have two Mercedes but will never ever take my cars back this dealership. I told my family and friend the same thing don't go to this dealership anymore. More

First and foremost,I would like to spot light these individuals on there customer service, Professionalism, kindness and concern. These gentleman made my first new purchase experience Phenomenal. I li individuals on there customer service, Professionalism, kindness and concern. These gentleman made my first new purchase experience Phenomenal. I like to give a special thanks to Mr. Genao, he has been exceptional. Carlo is an sensational salesmans, over all outstanding person. He's been instrumental in my continual great experience with Mercedes Benz of Alexandria. I would like to extend my thanks to the entire Mercedes Benz of Alexandria Staff, thank you. Tony Miller More

Mr. Daniels is a great person to purchase from he takes the time to get you the vehicle and service you need this is the second Mercedes he has sold me. I would return to Alexandria Mercedes if he is stil the time to get you the vehicle and service you need this is the second Mercedes he has sold me. I would return to Alexandria Mercedes if he is still working there. The finance lady is extremely helpful and great to work with she takes the time to explain all of your financing options. More

Both Bryan and Debbie gave me stellar service. Debbie Both Bryan and Debbie gave me stellar service. Debbie was the best financial manager I have ever worked with. She is very knowledgeable in this de Both Bryan and Debbie gave me stellar service. Debbie was the best financial manager I have ever worked with. She is very knowledgeable in this department, an very patient. She explained everything thoroughly and gave me the best possible deal on the loan (which is more than I can say for the Mercedes Benz in Tysons) She is very honest and thoughtful and works the best rates for your needs. She will not rush you to get you out. When you dont understand something, she will explain it until the sun comes down, and you finally do understand everything. I bought an SLK from Bryan, and he honestly knows every little detail about this car. He follows up dependably even to this day (almost a month after I bought the car). He will answer everything with even more detail than you asked for. He was a blast to work with (a swing dancer of 10 years.. he is genuine, funny and a great sense of humor). I did quite a bit of research on Edmunds and other similar sites + talked to people in the industry and he did get me a better deal than I could have wished for. also very patient and open to all of my requests. He goes out of his way to get you what you need. Both Bryan and Debbie know their stuff inside and out. You wont feel like a number with whom they can make the most money off of. with these two, you feel appreciated and respected as a person. I recommend this store to anyone who is looking for a car. You dont need to worry about them trying to bamboozle you, as a matter of fat its quite the opposite. They are top notch! More

These guys go to great length to please you. Very friendly, courteous and eager to answer questions. Price negotiation is not stressful. I recommend these people very highly. Sevice is also very good friendly, courteous and eager to answer questions. Price negotiation is not stressful. I recommend these people very highly. Sevice is also very good but as with all Mercedes products, the service is expensive and not yet competitive with some others like BMW that cut dowm on maintanence cost. That said my experience with this dealer has been superb. More

Best In knowledge of Vehicle, Best in Customer service, great People and infact all was great. I went in there to buy, and spent less time i have spent before buying a car. I would recommend everyone to th great People and infact all was great. I went in there to buy, and spent less time i have spent before buying a car. I would recommend everyone to this dealership. Go there and buy all you mercedes benz More

Professional, friendly and attentive, Carlo made sure the entire car buying experience was manageable & easy. He allowed us to move at our pace - avoiding any unnecessary sales pressure to purchase before i entire car buying experience was manageable & easy. He allowed us to move at our pace - avoiding any unnecessary sales pressure to purchase before it was our time to buy. There was also a clear pride in his product. He made sure we had a thorough understanding of all the features of the GLK before we decided to buy. I would highly recommend Carlo to anyone in the market for a MErcedes. More

Everyone at the dealership was friendly, helpful and informative. The particular dealer I worked with took great time and patience in answering my questions. The vehicle I wanted had to be shipped from informative. The particular dealer I worked with took great time and patience in answering my questions. The vehicle I wanted had to be shipped from another state, but it arrived quickly with no problems. Overall, my experience was very pleasant. I'm happy I chose this dealership to help me with my purchase. Thank you, Mercedes Benz! More

I bought a 2007 ML 320 CDI in May 2010 with a Certified Pre-Owned Warranty. Within a week, the fuel pump went out. I brought the car back and wanted my money back or a different, equal car; MB is suppose Pre-Owned Warranty. Within a week, the fuel pump went out. I brought the car back and wanted my money back or a different, equal car; MB is supposed to have a 7 day return policy. Instead they tried to strong arm me into taking an inferior vehicle for my needs for MORE money. I wasn't buying that, but made them fix the car. When I took the car in for its first service, they told me it would cost $300 TO FIND OUT WHAT IT NEEDED--plus the service cost. Thankfully I was referred to a great MB mechanic who had to do an extensive service (finding out things like the air filters had never been changed), but charged me less than the plug-in fee. Today, I took it back to fix manufacturer defects in the trim while its under warranty(bubbling/cracking) and was told I would have an $1800 bill (for warranty work?!). NEVER BUY ANYTHING HERE! More

Superb buying experience! Al Daniels, and the whole Mercedes of Alexandria team were great. Professional, courteous and gregarious, I enjoyed very much my visits to the dealership prior to making my f Mercedes of Alexandria team were great. Professional, courteous and gregarious, I enjoyed very much my visits to the dealership prior to making my final decision. I never felt pressured to buy and feel that I got a great deal. Al and MB team have my highest recommendation. More