Mercedes-Benz of Alexandria

Car service I went in to have my car sevice for rhe first time. Jack Zimerman is my Service advisor and not U must say he knew his job. JIM provided me with excep I went in to have my car sevice for rhe first time. Jack Zimerman is my Service advisor and not U must say he knew his job. JIM provided me with exceptional service, great sense of humor along with making the environment comfortable for me as a valued paying customer. I THOUGHT Acura customer was great but I must say this Mercedes dealer met my needs and I'm satisfied. More

Customer Jack is the best man I've been dealing with in Alexandria dealership, A man who knows how to deal with his customers. Great man to know. Jack is the best man I've been dealing with in Alexandria dealership, A man who knows how to deal with his customers. Great man to know. More

Great Service Tried to get my wife's first 10K service on her GLC300 near her office in Arlington but they were going to take 4 hours so I drove to Alexandria from Tried to get my wife's first 10K service on her GLC300 near her office in Arlington but they were going to take 4 hours so I drove to Alexandria from there, pulled in and was promptly greeted by Chris who took the car, sent it off for service and returned it in 50 minutes washed and serviced. In between he checked in to see how I was doing in the lounge, updates the status of our service visit. Easy in and out. Bought the car from these guys too and that was a very positive experience as well. Also I like that they call a few days later to follow up on how they did. I have three MB's and this dealership has changed the paradigm for dealer service and cost. I'm a fan and will be back! More

Awesome great experience We have purchased 4 Mercedes over they years from the dealership, the service is spectacular, they text you to keep you informed on the service progre We have purchased 4 Mercedes over they years from the dealership, the service is spectacular, they text you to keep you informed on the service progress for your car. Customer service is terrific, they make the whole experience as easy as possible, the Service Advisors are all top notch More

Excellent customer service. I have excellent service at this dealership. The service representative who handled servicing of my vehicle was attentive in responding to my inquiri I have excellent service at this dealership. The service representative who handled servicing of my vehicle was attentive in responding to my inquiries, and he was committed to ensuring my service needs were met. I highly recommend this dealership to everyone in the DMV! More

Great! I enjoyed the service that I had with Mercedes-Benz Alexandria in about two weeks ago. The customer service was excellent, and my car came out from th I enjoyed the service that I had with Mercedes-Benz Alexandria in about two weeks ago. The customer service was excellent, and my car came out from their shop in a perfect shape. I used to go somewhere else for my service, but for now, they will be my first choice, no doubt. I will definitely recommend them to my friends and neighbors. AndrayB More

Services Received at Mercedes Benz of Alexandria, VA I am very HAPPY with the SERVICE I have received at Mercedes Benz of Alexandria, VA. They have performed two services for me and I have been thorough I am very HAPPY with the SERVICE I have received at Mercedes Benz of Alexandria, VA. They have performed two services for me and I have been thoroughly pleased with their service. My Assistant Service Manager Mr. George Boatwright is excellent and he does an extremely good job in letting me know the issues my car is having in a very timely manner. The whole team always give me a smile and is willing and ready to accommodate me when I walk in. I have always received a loaner car that is clean and fill with gas, the staff in this department is pleasant, efficient and I am always in and out and to work on time. I have the warranty coverage and the service department is always willing to look up my warranty and make sure that it is covered before they start the work. All of my service visits have been completed in 2 days or less. Example: My last visit in August 2016 was a 2-day service. I took my S550 in for a hubcap repair that was damaged in about four places and the work done was so flawless that you could not tell that the damage was even there and I picked up my car the next day. Their work hours are very workable for my schedule. I am impressed with their professionalism from the sale of my car by Mr. Jimmy Moore, Mercedes Benz Representative Master Certified to Mr. George Boatwright my Assistant Service Manager and Mr. Nicholas Moon, Customer Service Representative. Mr. Moon always follows up with a courtesy call and E-mail to make sure that I was satisfied with my service experience at Mercedes Benz of Alexandria, VA. After speaking with Mr. Moon, I believe if I had a bad experience he would try to work it out to see that it is corrected and that it does not happen again. I WOULD RECOMMEND MERCEDES BENZ OF ALEXANDRIA, VA TO MY FAMILY, FRIENDS AND CO-WORKERS FOR THE PURCHASE OF A MERCEDES BENZ OR SERVICE. MS. GARNES SEPTEMBER 16, 2016 More

A great experience Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in th Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in the detail, they took care of it with no hesitation. More

Excellent and outstanding support The service and support from Jack and the rest of the service department support team was outstanding, courteous and efficient. We are very happy wi The service and support from Jack and the rest of the service department support team was outstanding, courteous and efficient. We are very happy with the attention provided. More

Simply Awesome. Simply Awesome I expect the best and I get it. Thank you. The person that helped me in services was George Boatwright. He deserve a Financial bonus, a Simply Awesome I expect the best and I get it. Thank you. The person that helped me in services was George Boatwright. He deserve a Financial bonus, a couple days off and total respect for his outstanding service. More