Mercedes-Benz of Alexandria

Called in for seeing the probability of coming in for service, the car alerted me that A Service is due. It was Sunday a little after !1am. The phone rang and rang and rang. Finally, someone answered. service, the car alerted me that A Service is due. It was Sunday a little after !1am. The phone rang and rang and rang. Finally, someone answered. I asked if I could come in for an A Service - WE DONT TAKE WALK-INs she snapped. I then asked for her name…. Nikita she snapped. We don’t take walk ins on Sundays she repeated. No where on the dealership website says this. In fact the talk about Express Ervice getting you in and out! Not once did she even offer to assist in scheduling a future appointment. What happened to manners? What happened to customer service? What happened to taking hold of a situation and solving it? This is a brand named dealership with a brand named product. However, world class customer service is lacking and terrible. Impossible to even speak with anyone there. I find this appalling am rather disappointed. More

Worst dealership ever. Customer service is F9. Dawit David Getachew the worst branch manager ever. And Nana Gyanifi rudeness to me made me want to dissociate myself from M Customer service is F9. Dawit David Getachew the worst branch manager ever. And Nana Gyanifi rudeness to me made me want to dissociate myself from Mercedes. These two should be fired. They are De-branding Mercedes More

Absolutely no follow-up. Impossible to reach any service advisor on the phone ….even if is just fro a question or two. Called from the waiting room and still won’t pickup t Impossible to reach any service advisor on the phone ….even if is just fro a question or two. Called from the waiting room and still won’t pickup the phone even though they were at their desks! Extremely frustrating and disappointing. More

The salesperson, Michel Prati, was extremely helpful in all aspects of the transaction. I am extremly grateful for his help. all aspects of the transaction. I am extremly grateful for his help. More

Had the BEST experience here yesterday! Came in to drop off my baby for new tires. Sat down with RHUDY BOTBOL who discovered my appointment wasn't in the system for some reason. Not to w Came in to drop off my baby for new tires. Sat down with RHUDY BOTBOL who discovered my appointment wasn't in the system for some reason. Not to worry though, he took care of it all ASAP to include getting me a fabulous loaner! Got a call when it was ready and the loaner handoff was a breeze. Paid for the tires/service, chatted with Rhudy for a bit (super nice guy), grabbed my car and told him I'd be back. Great first experience here! 😄 More

I had great customer service working with Almas Azimi and Jonathan Barrett while purchasing my new Mercedes benz. Jonathan helped me to find the perfect SUV for me and set up my appointment with Almas. Almas Jonathan Barrett while purchasing my new Mercedes benz. Jonathan helped me to find the perfect SUV for me and set up my appointment with Almas. Almas was very professional and welcoming to me and my family. He took the time to explain the features and walked me through the purchasing process. He was efficient with the time spent at the dealership. As a busy mom, I am appreciative and am thankful to both of them. More

There is still work to be done on my vehicle. Rims to be work on. Part to be order. Need cover in the drunk to be replace. Rims to be work on. Part to be order. Need cover in the drunk to be replace. More