Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

Directions

By Type

3,043 Reviews of Mercedes-Benz Of Tacoma

April 20, 2023

I did a thing today…upgraded my Benz, thanks to Tomari and staff! Customer service is amazing. Environment is very friendly and welcoming. If you’re in the market for a vehicle, I recommend to go see Toma More

by NP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Tomari Bates
Report | Print
Apr 20, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tomari and our team, and we look forward to working with you again. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

April 20, 2023

Very professional and on time. Only need loaners back to your services. It’s very annoying to wait for hours. More

by TOOCLAASSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Monica Saechao, Jose Alberto, Luke Stansfield
Report | Print
Apr 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

April 18, 2023

Very accommodating service team. Luke from the service team was extremely thorough and the loaner was great! More

by 9259603443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield
Report | Print
Apr 18, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luke delivered such a great experience! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

April 17, 2023

Oscar made sure it was a smooth process and made me aware of some maintenance issues with some solutions available! Accommodated my timeframes and availability, great people to do business with More

by VLADIMIRNORMAN.WR@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Oscar was awesome as usual!
Report | Print
Apr 18, 2023 -

Mercedes-Benz Of Tacoma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz Of Tacoma! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

April 17, 2023

Very poor communication. Near non existent until last minute. Never had a single phone call to go over work being completed. More

by BRANDONLBARNES@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Randy in Service
Report | Print
Apr 21, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

April 16, 2023

Top dealer shop in WA state. Excellent service to all customers. You will be satisfied with their services More

by REDWINECHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Report | Print
Apr 17, 2023 -

Mercedes-Benz Of Tacoma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz Of Tacoma, we look forward to having you as a valued customer for many years to come! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

April 16, 2023

One of the best communication dealerships I ever had. I would definitely refer people to get their Mercedes maintenance done here. More

by adamdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Kuranko, Oscar Cerna, Monica Saechao, Luke Stansfield, Liz Davis, Givanni Signorino, Alex Kalliainen, Randy Allen, Chad Verginia
Report | Print
Apr 17, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

April 14, 2023

Technicians unable to fix minor rattle problem requiring another trip to dealership and leave vehicle for 4 days to figure out problem then said my new sl would be parked in lot and could get a door ding More

by PATDRIWASH@HOTMAIL.COM
Recommend Dealer
No
Employees Worked With
Giavanni
Report | Print
Apr 19, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

April 14, 2023

👍 Everything went well. Everything was checked and problems were fixed. We waited and had coffee. More

by RTFACT67
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Apr 16, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

April 14, 2023

Very friendly, thorough, confident in the work Comfortable waiting area, liked the coffee shop Yes! More

by M.F.PENTONY
Recommend Dealer
Yes
Employees Worked With
Sprinter van guy
Report | Print
Apr 16, 2023 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

1
...
44
45
46
...
305