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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

July 08, 2023

Not satisfied customer service was not satisfactory. Call backs seem to not even exist here. WOULD NOT RECOMMEND More

by DOYLEMIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Stansfield
Report | Print
Jul 12, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 07, 2023

Finance guy felt a little pushy and made me uncomfortable.. salesman was great, super friendly and got us a good deal More

by TRISH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tibou, Jordan Delong, Jose Alberto
Report | Print
Jul 09, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

July 06, 2023

I bought my ml 350 from this dealer and I'm very satisfied with the quality service Iam receiving from the service department. Especially my service manager Luke is the best I had. More

by AGAPE1GRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield
Report | Print
Jul 06, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the great review! We're so glad to hear that our service department, and Luke in particular, have been providing you with quality service. We appreciate your business and look forward to assisting you in the future at Mercedes-Benz of Tacoma!

July 06, 2023

Luke and the other Staff members are always helpful and professional. Truly a pleasure to work with them. More

by 1KNOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Luke Stansfield, Liz Davis
Report | Print
Jul 06, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the positive feedback! We're glad to hear that Luke and our team at Mercedes-Benz of Tacoma provided helpful and professional service. It was a pleasure working with you, too! Have a great day!

July 05, 2023

Very pleased with the processional and friendly team at Mercedes-Benz Tacoma. They made the car sales process a breeze, without the pressure and provided flexible options both in car selection and financin More

by STEPTHAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Scott Gerard, Emil Zakhrabov
Report | Print
Jul 05, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the great review! We're glad to hear that our team at Mercedes-Benz of Tacoma made your car buying experience smooth and pressure-free. We appreciate your recommendation and hope you enjoy your new vehicle! Drive safely!

July 05, 2023

Customer service was amazing, The salesman were so nice and kind and genuine They were so swift More

by JBOLES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Delong, Emil Zakhrabov, Tomari Bates, Delrico Smith, Victor Caraman
Report | Print
Jul 06, 2023 -

Mercedes-Benz Of Tacoma responded

This review means more to our team than you know! Thank you for being a loyal customer! - Mercedes-Benz of Tacoma

July 04, 2023

Liz in the Fife Mercedes Service Department is so efficient, kind, knows her customers, amazing customer service and I always know when I work with her, the job will get done and get done 100% every More

by kaci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna also deserves recognition!, Liz Davis
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Jul 05, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the amazing review, Kaci! We're so glad to hear that Liz and Oscar provided you with such exceptional service at Mercedes-Benz of Tacoma. Our team always strives to keep our customers happy. We truly appreciate your kind words and will pass along your feedback. Have a fantastic day!

July 02, 2023

Entire process was very easy with zero pressure. Enjoyed meeting everyone that assisted with our purchase. More

by LEE-32
Recommend Dealer
Yes
Employees Worked With
Tibou , Scott Gerard, Jose Alberto
Report | Print
Jul 03, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you, Lee, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 01, 2023

Long wait. Service area was busy. Once we were served, agent was knowledgeable and efficient. More

by strike-three
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Givanni Signorino, Emil Zakhrabov, Givanni Signorino
Report | Print
Jul 03, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz Of Tacoma to be a positive one. Please don't hesitate to reach out if you need anything else. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 30, 2023

Left 2 different messages for the device advisor with no response back, left message with the service department again with no response back More

by BELEMONS
Recommend Dealer
No
Employees Worked With
Chad Verginia, Chad Verginia
Report | Print
Jul 06, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

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