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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

July 19, 2023

Car made it home but is not running and things that were working are not working and just haven’t had time to call . Will bf weeks over. More

by R.TOLLIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Alex Kalliainen
Report | Print
Jul 19, 2023 -

Mercedes-Benz Of Tacoma responded

R, thank you for the review. We're sorry to hear about the issues with your car. We look forward to hearing from you soon to discuss possible solutions to these concerns. Thank you! - Mercedes-Benz of Tacoma

July 18, 2023

Take too long for make a phone call to service department and waiting for their reply are not easy More

by MICHAELSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna
Report | Print
Jul 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 16, 2023

They treated me well. But the wash area was down and my car wasn’t washed. More

by Fshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Shepard , Liz Davis
Report | Print
Jul 16, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 13, 2023

Good service. kindness fast I had to wait to long to get service I wish you could have cancellation waiting too More

by MINHEE_CHUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis
Report | Print
Jul 13, 2023 -

Mercedes-Benz Of Tacoma responded

Minhee, thanks for your feedback! We're happy to hear that you found our service good and fast. Always here to help at Mercedes-Benz of Tacoma!

July 12, 2023

Does a wonderful job and great customer experience. He calls and updates on your car! More

by ekvchapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Givanni Signorino
Report | Print
Jul 13, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words! We truly appreciate your feedback and we're thrilled to hear that you had a wonderful experience with our team here at Mercedes-Benz of Tacoma. Providing great customer service is our top priority and we look forward to seeing you again next time. Take care!

July 11, 2023

Luke was awesome! He went the extra mile for me. I did not have an appointment but had a recall on my car and he was able to get me in and taken care of! I really appr More

by wendy_armour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield
Report | Print
Jul 11, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the great review! We're glad to hear that Luke provided excellent service during your visit. Drive safely, and we hope to see you again at Mercedes-Benz of Tacoma!

July 11, 2023

I experienced worst customer service. They treated me terrible even i paid $60000 in one payment. This is my second benz car but benz loses many future potential customers. I will tell my More

by SYC382
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris lee’s boss- he does not even introduce his name. Worst person, Chris Lee, Emil Zakhrabov, Jose Alberto
Report | Print
Jul 13, 2023 -

Mercedes-Benz Of Tacoma responded

Good afternoon and thank you again for your response. If you recall, we scheduled an appointment with you and you reschedule. We did everything to accommodate and also spoke with your brother. You're writing a review on behalf of your father and you were not a party to the transaction, or is it actually for you after you've denied that you're the driver of this vehicle? We've had different stories from you, your father and your brother so what is it? You want me to apologize. We did nothing wrong. We treated your father with kindness and respect. (I have it on video in the Business office). He was a pleasure to work with until you found a better deal at another dealership on a all-wheel drive C300. At that point, you wanted to convince your dad and us that he didn't know what he was doing when we had full disclosure that this was a rear-wheel drive vehicle and since you got a better deal, you tried to get your brother to tell us a different story to gain our sympathy in a failed attempt to rescind the contract. You want an official apology for us doing something we didn't do. We followed the law and you want an apology from me/us for holding you accountable to the law? I'm confused. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

Jul 13, 2023 -

SYC382 responded

I am telling you about Chris and your financial manager’s attitude. I didn’t try to cancel our contract after i talked to you. Even i didn’t recall your name, that was fine. I know you tried. But not for Chris and your financial manager on the day when i came for pick up the car. If you don’t want apology about your team’s customer service, that’s fine. I am not going to buy Mercedes anymore. Ps: i am a part of transaction now. Since you guys pushed us, my father put me as a secondary owner/cosigner. Also I got an email that Benz already checked my credit report. Like i said, i’d never been explained for my credit check and given benz to permit doing this.

July 11, 2023

The communication I received was lacking and became very frustrating. I understand fixing all the emissions on the vans is probably frustrating, but undated along the way would have been helpful for my fami More

by tscarlson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Verginia
Report | Print
Jul 12, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

Jul 14, 2023 -

tscarlson21 responded

Hi Brittany, thank you for the response. My name is Tiffany Carlson.

July 11, 2023

Good experience Hi Liz was friendly, very helpful and knowledgeable. If she did not know the answer, she will take time to find out. More

by KJCREW8
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jul 12, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 09, 2023

They scheduled the service and didn't have the parts. Took an extra week. The service writer worked hard to keep me happy. More

by NFALKENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Cerna
Report | Print
Jul 11, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

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