Mercedes-Benz Of Tacoma

My Service for CLA 250 at Mercedes-Benz of Tacoma I had never had a problem with scheduling or getting my car serviced at Mercedes-Benz. The staff are always helpful. I get a loaner if it will take I had never had a problem with scheduling or getting my car serviced at Mercedes-Benz. The staff are always helpful. I get a loaner if it will take more than 2 to 3 hours. Especially Service Mgr. Sarah Volz and Brittany Kuranko are always greet me with respect and understands what my car need. Thank you. Tulay Crosbie More

2020 GLC 300 Purchase The buying experience was perfect from beginning to end! Chris Lee and Brandon Kindle were a pleasure to work with. The dealership is very impressive The buying experience was perfect from beginning to end! Chris Lee and Brandon Kindle were a pleasure to work with. The dealership is very impressive and the entire staff very welcoming. They certainly make you feel very special! More

Outstanding job All the people were very helpful and friendly. Outstanding work to all team work makes the dream work. I haven't had my car long the dealer made sure All the people were very helpful and friendly. Outstanding work to all team work makes the dream work. I haven't had my car long the dealer made sure both airbags was completed and my car washed. More

THE BEST OR NOTHING Actually every one of my MBZ of Tacoma experiences have been top notch, including more than a year ago when a parts guy saved me huge trouble guessing Actually every one of my MBZ of Tacoma experiences have been top notch, including more than a year ago when a parts guy saved me huge trouble guessing correctly my symptom with an immobile G-wagon ; a $200 part that I could change myself (crank angle sensor behind engine ) . A service guy "Stirling" who Helpfully received a car shipped from Florida and got it aligned and serviced before I ever had my hands on the SLK . Bringing my fiancé to the dealership to receive her shiney SLK320 roadster was the best gift presentation I have been able to provide for many years . Not all my MBZ dealerships have been good - MBZ of Seattle was a disaster fixing my Smart car . Prices are astronomical , but I have always taken that as a "given" between SF Peninsula , Sacramento , Reno , and Tacoma dealerships where I have had my many MBZ vehicles starting in the early 1970s; 1965 300SE, 1960 190SL , 1961 190SL, 1982 280SL, Fleet of five 309D buses, 1962 404 Unimog , 2007 C280 4matic, 2006 G55, 2000 SLK230, 2001 SLK320 , 2004 SLK320, 2001 E320 4matic, 2000 E430 4matic . Thank you folks! More

2018 CLA B-Service Absolutely great customer service all around. Everyone in the service center go above and beyond to make coming in a pleasant experience. Thank you ve Absolutely great customer service all around. Everyone in the service center go above and beyond to make coming in a pleasant experience. Thank you very much! More

Service Monica provided great service and she was very courteous. She always smile and make feel welcomed. We made another appointment with her Wednesday for Monica provided great service and she was very courteous. She always smile and make feel welcomed. We made another appointment with her Wednesday for service B. More

My sonroof detached while I was driving on I5 Receptionist was excellent. She was patient and courteous. She answered all my questions and concerns.Since I had waited long time I only showed and e Receptionist was excellent. She was patient and courteous. She answered all my questions and concerns.Since I had waited long time I only showed and explained my concern.She offered to correct and remedy my concerns but I had to leave. - While driving on I5 I heard a hissing noise from passenger side of my Sunroof and I decided to get off and inspect. Just prior to exit hissing noise became a bit louder then followed by popping sound.I got off the exit an I did not see my Sunroof glass.I thought it was still stuck under the roof gap. I found out from Her that there was no glass inside the food gap. Prior to taking my car to your repair shop I had to purchase and install special film over where Sunroof and tape it down to keep rain away and be able to drive for an hour to your repair shop - carwash was the worst I had seen. - tape over the car roof still was there - old gasket was not replaced around the Sunroof. All of these should have been completed prior to my complaint as More

Service department The service department is understaffed with qualified service writers. Sarah the service manager has made great improvements, however more are needed. The service department is understaffed with qualified service writers. Sarah the service manager has made great improvements, however more are needed. My opinion is NOT to have helpers that know nothing about vehicles. When appointments are made for a certain time, then it should be at that time not 2 hours later. More

Replace Air Bags Work was done promptly. Was impressed with Oscar and the professional way he treated me. Dealership is very impressive and the cars on display look Work was done promptly. Was impressed with Oscar and the professional way he treated me. Dealership is very impressive and the cars on display look great.. More

GREAT The service was on time and Oscar was great. They fixed everything and did a regular service, and kept the car very clean. All very friendly. The service was on time and Oscar was great. They fixed everything and did a regular service, and kept the car very clean. All very friendly. More