Mercedes-Benz Of Tacoma

Excellent Service As usual, top notch customer service. Thank you to Jim Foster, and the rest of the Mercedes staff for great customer service and making the process s As usual, top notch customer service. Thank you to Jim Foster, and the rest of the Mercedes staff for great customer service and making the process so easy and smooth. More

Awesome Experience My Rep was Karen and she explained everything including a timeline as to when the repairs would be complete. She had to order brake pads and said the My Rep was Karen and she explained everything including a timeline as to when the repairs would be complete. She had to order brake pads and said they would be there first thing the next morning which they were and she provided me with a ride home and had a ride to bring me back to pick up my car. Everything worked like clockwork. Karen is an asset to the company!! More

Five Star This service was due to correct my 20,000 mile service issues that I was told no NAV updates available, electronic manual recall update was an error f This service was due to correct my 20,000 mile service issues that I was told no NAV updates available, electronic manual recall update was an error for my vehicle and to reset my schedule service reminder for the 20,000 mile service. Just glad that I had Karen there to get the aforementioned taken care of. Unfortunately having to wait for almost 6 one half hours was not on my to do list. More

Thanks! Thank you so much for helping me get little red back on the road. Going beyond the call of duty to send someone out to pick me up was amazing! Thank Thank you so much for helping me get little red back on the road. Going beyond the call of duty to send someone out to pick me up was amazing! Thank you so much!! More

Check engine light, DEF light On a trip to Port Townsend fron southwestern Oregon, we got the warning lights. I called MB of Tacoma and told them we would be driving to their deal On a trip to Port Townsend fron southwestern Oregon, we got the warning lights. I called MB of Tacoma and told them we would be driving to their dealership. Ed Joseph the Sprinter service advisor said as it was late in the PM, to return at 7:30 am the next moring and he would work us in. We did and he took our LTV Unity in and kept us informed. He said the technician replaced 3 parts but the lights remained on. They did a test drive nd said we should drive on to our camping site. The lights remained on. Upon starting our unity to drive home, the count down warning appeared. I took a photo and sent it to Ed and said we wee returning to the dealership. He said he would have a technician ready when we got there which he did. After an hour, he told us the they could not determine the cause of the warnings and had opened an inquiry with the regional service advisor. Since they had no idea how long it would take, he gave us a vehicle to drive home. We moved out things in the van and rove home.. 2 days later he called and said the problem was found and repairs were made. I drove back up and pick out up. Been running fine since then. I really appreciate Eds efforts on our behalf. Yours is a '2013 but he was able to get MB to cover the cost. Totally excellent t service. Very nice waiting area too More

Service and potential purchase. greeting upon arrival was slow. Service writer was very professional and did,a great job. We asked for our 2010 E-5550 to be appraised at that t greeting upon arrival was slow. Service writer was very professional and did,a great job. We asked for our 2010 E-5550 to be appraised at that time. Did not happen. Why not? Car loaner was nicely handled. Potential purchase sort of went well. Salesperson did good job showing us a car that could match our needs. However, very limited follow up. We asked for a more experienced salesperson who had previously assisted in a purchase. and we were accommodated.. More

Service provided and associate (Karen) super! Karen was very friendly and did everything in her capacity to customer happy. I would expect car to be more clean from inside like vacuum cleaned afte Karen was very friendly and did everything in her capacity to customer happy. I would expect car to be more clean from inside like vacuum cleaned after a major service. More

Bravo Class Act, Bravo Mercedes-Benz Of Tacoma, We've trusted our Business for close to 4 years and quite happy with your Service Department. Thank you for Class Act, Bravo Mercedes-Benz Of Tacoma, We've trusted our Business for close to 4 years and quite happy with your Service Department. Thank you for your kindness. More

Service Maintenance Service was completed on-time. Jennifer did great job of recording service needs and kept me informed of the progress and summarizing what was done. T Service was completed on-time. Jennifer did great job of recording service needs and kept me informed of the progress and summarizing what was done. Thanks. More

Passionate and patient service。 Warm and thoughtful service, shopping guide is very kind and patient. They answered all our questions. I have to recommend friends to come here to buy Warm and thoughtful service, shopping guide is very kind and patient. They answered all our questions. I have to recommend friends to come here to buy. More